Dynamic Health Systems built its VitruCare365® platform on Microsoft Cloud for Healthcare by integrating Microsoft Azure, FHIR, Dynamics 365, and Azure OpenAI Service to deliver personalized patient apps and AI-powered chatbots. They deployed a retrieval augmented generation technique with custom RAG Flag technology and integrated the solution within Microsoft 365 for telemedicine consultations, appointment scheduling, and motivational care planning. This comprehensive integration automated patient engagement and care plan management, streamlining clinical workflows.

Deployed Microsoft Copilot integrated with Microsoft Azure and Microsoft 365 to automate drafting, reporting, training material creation, and meeting note taking, enabling employees to focus on higher-value tasks through secure, compliant workflow automation and continuous feedback

SEDUC implemented Azure OpenAI Service to automatically analyze millions of student essays for personalized, multidimensional feedback, significantly reducing manual grading efforts. They integrated Microsoft Copilot into their administrative workflows to automate content creation, legal document generation, payroll processing, and student registration while upholding strict data security and responsible AI practices.

LALIGA, one of the largest football leagues in the world, deployed Microsoft Azure Arc to manage its hybrid infrastructure and ensure low latency at its 42 stadiums. It uses AI in Azure to optimize match scheduling and other key operations, providing an engaging fan experience.

SACE, an Italian finance and insurance firm, uses Microsoft Copilot and Viva to streamline workflows and empower employees. Copilot reduces routine tasks like document sifting and email management, halving time spent on emails and speeding up loan application reviews. Viva supports Copilot adoption, helping reveal collaboration patterns and enabling initiatives like a flexible workweek.

Lenovo integrated AI-powered Copilot into its Dynamics 365 Contact Center and Customer Service platforms to automate inquiry response handling and routine tasks. They implemented a unified, multilingual chat service where customer inquiries are processed in natural language and historical service data is leveraged to provide real-time resolution suggestions and generate detailed post-call summaries. This integration streamlined support workflows and enabled agents to focus on more complex customer issues.

Ospedale San Raffaele developed a cloud-based platform powered by AI and Machine Learning to transform clinical research and precision medicine. Predictive models and generative AI tools help analyze complex data, improve decision-making, automate low-value activities, focusing on research, diagnosis, and treatment.

Farm Credit Canada (FCC), an agricultural and food lending corporation, rolled out Microsoft 365 Copilot to 300 employees in early 2024 to streamline operations and boost productivity. Employees used Copilot in Microsoft 365 applications like Teams and Excel to automate tasks such as generating reports, creating presentations, and improving communication. Within six months, FCC expanded Copilot access to 1,000 employees.

Microsoft utilizes Copilot and the new autonomous agents internally across sales, customer support, marketing, and HR departments. Their sales team uses Copilot to power insights and automate routine tasks, achieving a 9.4% increase in revenue per seller and closed 20% more deals. Customer support resolves cases nearly 12% faster, marketing saw a 21.5% increase in conversion rates on Azure.com with a custom agent assisting buyers, and HR improved answer accuracy by 42% with an employee self-service agent.

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LGT, a leading international private banking and asset management group, adopted Microsoft Copilot with Microsoft 365 to modernize their digital workplace and create a flexible, secure work environment for global teams. Copilot assists with summarizing meetings, producing minutes, supporting data analytics, and helping with text production. In legal and compliance, Copilot reduced contract review time from four hours to 30 minutes.

Finastra, a UK-based financial services software provider, implemented Microsoft Copilot to automate and streamline their marketing processes. By integrating Copilot across Microsoft 365 applications and Power BI, they enhanced content creation, personalized marketing materials, and improved campaign analysis. This allowed their marketing team to reduce content creation time from six months to less than one, freeing employees to focus on strategic work.

Access Holdings Plc, a leading multinational financial services group in Nigeria, adopted Microsoft Copilot for Microsoft 365 to enhance operations across the organization. Developers use Copilot to accelerate coding tasks, reducing development time from eight hours to two. Staff use Copilot in Teams to get meeting summaries and focus on discussions. The data science team uses Copilot to analyze data faster, and executives prepare reports and presentations more efficiently with Copilot.

EPAM Systems, a global software engineering and consulting firm, integrated Microsoft Copilot for Microsoft 365 to enhance productivity and collaboration among its 50,000+ employees across 55 countries. Copilot assists in generating content, summarizing meetings, and managing emails, enabling teams to focus on core tasks. EPAM supported adoption through training workshops, a dedicated SharePoint site, and a Microsoft Teams channel, while ensuring data security with Microsoft Purview.

Milpark Education, a South African higher education provider, implemented Microsoft Dynamics 365 Customer Service and Microsoft's Digital Contact Center, utilizing AI capabilities like Microsoft Copilot to transform its student support services. They integrated communication channels and provided agents with AI-powered tools for better visibility into student queries.

Trace3 adopted Microsoft Copilot across their organization, empowering employees to streamline tasks such as summarizing client engagements, highlighting meetings and email chains, drafting documents, and simplifying recruiting processes. By integrating Copilot into their workflow, they enhance productivity and can focus more on delivering innovative solutions to clients.

Auburn University integrated Microsoft Copilot, Microsoft Purview, Microsoft Sentinel, Azure OpenAI Service, and Microsoft 365 Copilot into its academic and administrative workflows to boost AI literacy and secure access. They launched a course on "Teaching with Artificial Intelligence," hosted an AI Day event, and conducted chatbot build-a-bot workshops to enable faculty, staff, and students to use AI tools effectively. These initiatives streamlined curriculum delivery, research, and administrative processes while fostering innovation.

Rijksmuseum partnered with Microsoft to harness Microsoft Copilot to automatically generate detailed, nuanced descriptions for its extensive art collection. They implemented the solution by training the AI model on existing written descriptions and integrating it into their digital workflow, supported by inclusive design testing sessions with blind and low-vision users. This approach transformed a labor-intensive manual process that took one hour per artwork into a scalable system capable of updating over one million pieces in just hours.

Motor Oil Group, a leading energy company in Greece, implemented Microsoft Copilot and Microsoft 365 Copilot to automate routine tasks across departments. By integrating AI into workflows, tasks like crafting speeches, presentations, and job descriptions now take minutes instead of weeks. This has allowed staff to focus on strategic initiatives, enhancing overall efficiency.

Enerjisa Üretim implemented Microsoft Copilot to assist employees in summarizing meetings, drafting documents, creating presentations, and compiling reports. By leveraging AI capabilities, they significantly reduced time spent on administrative tasks, freeing employees to focus on strategic initiatives and increasing overall productivity.

O2 Czech Republic, a leading telecommunications company, adopted Microsoft Copilot for Microsoft 365 to boost productivity and streamline meetings. By integrating Copilot with Microsoft Teams and Word, employees can automatically generate meeting summaries and action points, reducing time spent on administrative tasks. Copilot also allows employees to obtain summaries and action points from meetings they did not attend, enabling them to focus on more strategic work.

Adobe is partnering with Microsoft to integrate Adobe Experience Cloud workflows and insights with Microsoft Copilot in Microsoft 365 applications. This planned integration will allow marketers to access relevant marketing insights and workflows from Adobe Experience Cloud and Microsoft Dynamics 365 directly within Outlook, Teams, and Word, leveraging generative AI capabilities to create content, manage approvals, and deliver experiences more efficiently.

Air India integrates Microsoft Copilot for Microsoft 365, including a custom plugin for Microsoft Teams, to streamline operational data analysis and decision-making. This allows teams to quickly analyze flight performance, delays, and other key metrics through natural language queries. The solution enhances collaboration across departments, boosting efficiency, reducing operational costs, and improving the employee experience.

KPMG uses Microsoft Copilot for Microsoft 365 and Azure OpenAI Service to enhance productivity and automate ESG compliance checks. This includes expediting data discovery, automating manual tasks, and improving collaboration via Microsoft Teams, ultimately enabling subject matter experts to focus on more complex work.

AudioCodes uses Azure and Microsoft Copilot to enhance its managed services and accelerate the migration to Microsoft Teams Phone, reducing proof of concept setup from six to eight weeks to just one day. The integration of Copilot and AI-driven solutions streamlines operations, improves customer experiences, and enhances call handling through features like intelligent routing and automation.