Streamlining call management and migration

Intercom, a leading customer service platform, integrated Claude from Anthropic into their AI agent Fin to automatically resolve up to 86% of customer support queries with human-quality, personalized responses in over 45 languages. This implementation reduces response times from 30 minutes to seconds and enables human agents to focus on more complex issues.

StudyFetch built a comprehensive learning platform powered by Claude, providing personalized learning experiences through their AI tutor Spark.E. The platform analyzes lectures, generates study materials, and offers 24/7 tutoring support in over 20 languages, enabling students to master complex subjects with tailored, interactive assistance.

Humach, a customer experience solutions provider, uses Claude via Amazon Bedrock to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. They developed a Custom Language Model framework integrated into their mAI Pilot platform, including digital voice agents, live agent assistance, sentiment analysis, and content classification.

The City of Rome is implementing a GPT-4-powered virtual assistant called Julia via Microsoft Azure OpenAI Service. It guides visitors away from crowded tourist hotspots by providing personalized recommendations for lesser-known sites, leveraging a city-curated dataset to offer trustworthy and diverse travel experiences.

Microsoft utilizes Copilot and the new autonomous agents internally across sales, customer support, marketing, and HR departments. Their sales team uses Copilot to power insights and automate routine tasks, achieving a 9.4% increase in revenue per seller and closed 20% more deals. Customer support resolves cases nearly 12% faster, marketing saw a 21.5% increase in conversion rates on Azure.com with a custom agent assisting buyers, and HR improved answer accuracy by 42% with an employee self-service agent.

Mania de Churrasco! centralized its data using Microsoft Azure, Power Platform, and Microsoft 365, improving operational efficiency. The company integrated sales, employee, and self-service data, leading to better decision-making. They are now leveraging OpenAI's models on Microsoft Azure Service for predictive models and AI integration.

LyRise, a recruitment platform connecting companies with AI experts from the Middle East and North Africa, uses Meta's Llama 2 and 3 to implement AI-driven candidate matching. By utilizing Llama's text summarization and RAG capabilities to condense job descriptions and resumes, LyRise reduces time-to-hire by 50%, while ensuring quality talent acquisition.

SAIF CHECK, a company based in Riyadh, Saudi Arabia, uses Meta's Llama 3 to develop a model evaluation system that assesses AI models for compliance with legal, regulatory, privacy, and data security standards. Utilizing a Retrieval Augmented Generation (RAG) framework, the system scans and integrates global regulatory environments into a comprehensive knowledge base, enabling conversational and context-aware evaluations for both technical and non-technical users. This enhances trust in AI models, streamlines the auditing and certification process, and ensures businesses in the Middle East and North Africa can deploy AI solutions confidently and compliantly.

AI21 Labs offers a BigQuery integration called Contextual Answers that allows users to query data conversationally and get high-quality answers quickly.