Built an AI-powered system using Azure OpenAI Service to automatically read and categorize property contracts, apply legal rules, and generate automated assessments; integrated a digital assistant to answer citizen inquiries and support staff upskilling.

Cradle Fund, a Malaysian government agency supporting startups, built an AI-driven chatbot powered by Azure OpenAI Service on their MYStartup Single Window platform. The chatbot provides instant answers to user queries, offers personalized assistance, and enhances user engagement by analyzing queries and providing accurate responses around the clock without human intervention.

NASA collaborated with Microsoft to develop Earth Copilot by integrating Azure OpenAI Service into its existing EARTHDATA VEDA platform. This AI-powered solution allows users to query complex geospatial datasets using plain language, simplifying data search and analysis for scientists and policymakers. The implementation leverages robust cloud infrastructure, machine learning, and natural language processing to transform traditionally complex data retrieval processes.

The City of Madrid created VisitMadridGPT, an AI virtual assistant using Azure OpenAI Service, to provide tourists with accurate, real-time information and personalized responses in over 95 languages.

The City of Rome is implementing a GPT-4-powered virtual assistant called Julia via Microsoft Azure OpenAI Service. It guides visitors away from crowded tourist hotspots by providing personalized recommendations for lesser-known sites, leveraging a city-curated dataset to offer trustworthy and diverse travel experiences.

Axon, a leader in public safety technology, developed Draft One, an AI tool built on Azure OpenAI Service. Draft One transcribes body-worn camera audio and drafts high-quality narratives for police reports in seconds, significantly reducing officers' paperwork time.

The European Parliament launched Archibot, an AI-powered tool built with Claude in Amazon Bedrock, to enhance access to their archives. Archibot allows users to search and understand millions of documents, reducing search time by 80% and improving user satisfaction by 58%. The tool processes 10 times more queries monthly, offering multilingual support and retrieval-augmented generation (RAG) to help researchers and policymakers analyze legislative documents and create reports efficiently.

Buckinghamshire Council deployed Microsoft 365 Copilot to select user groups across its operations, including digital, business services, and customer service. Staff use Copilot for tasks like transcribing meetings, drafting reports, and creating presentations. This has led to productivity improvements, quality enhancements, and time savings enabling teams to do more with less.

The ETO uses ChatGPT to streamline translation services across multiple state departments. This AI-driven workflow improves the accuracy, speed, and cultural relevance of translations in languages like Spanish, Somali, and Hmong. The ETO integrates ChatGPT for faster turnarounds, making government services more accessible and inclusive.

The World Bank is developing a tool to extract key information from research literature on the causal impact of development interventions.

The U.S. Air Force built a portal for searching and browsing published PDFs.

Torfaen County Borough Council, a unitary authority in Wales, uses Microsoft Copilot for Microsoft 365 to streamline back-office processes. They implemented Copilot to assist with minute-taking in social care meetings, allowing staff to generate structured meeting minutes more efficiently by summarizing Teams transcripts into pre-defined templates.

The Department of Var partnered with Google Cloud to establish an AI Innovation Hub that integrates generative AI into its public service delivery. They developed and deployed prototypes including a website chatbot for citizen engagement, a survey chatbot for real-time feedback, and an automated transcription tool for council meetings to streamline internal processes. This initiative modernizes government workflows by making services faster, more responsive, and more transparent.

The Ministry of Labour developed the Ouqoul platform, an AI-augmented hiring system designed to assist graduates in transitioning to the workforce. It leverages AI tools for CV creation, online personality testing, and an AI-driven candidate matching algorithm to facilitate job search and employer shortlisting. Additionally, the platform integrates with government eServices and the labor market information system to streamline processes from job application to contract attestation and fast-tracked work permits.

Barnsley Council, a local government authority in the UK, implemented Microsoft Copilot for Microsoft 365 to reduce administrative workload across departments including finance, HR, legal, business support, and children's services. By leveraging Copilot's AI capabilities, staff can automate mundane tasks, allowing them to focus on more impactful work and improve productivity.

GovDash integrated AI into its government contracting workflow by leveraging Azure OpenAI Service to automate data capture, compliance matrix development, and proposal generation. They implemented an OCR pipeline using Azure Document Intelligence to extract and transform information from PDFs, followed by chained prompts and a Retrieval-Augmented Generation flow to create detailed outlines and proposals in Microsoft Word. This solution automates critical business processes in the contract bidding lifecycle.

MNP Digital partnered with the City of Burlington to create "CoBy," a digital assistant using Microsoft Copilot Studio. CoBy digests and summarizes information-heavy content to provide easy-to-understand responses, helping residents with questions about city services and regulatory requirements. The AI offers 24/7 support, improving customer service and access to local bylaws information.

NOAA and USAID are among the U.S. government agencies using Google Cloud AI to unlock critical data insights to streamline operations and improve mission outcomes — all with an emphasis on responsible AI.

NOAA and USAID are among the U.S. government agencies using Google Cloud AI to unlock critical data insights to streamline operations and improve mission outcomes — all with an emphasis on responsible AI.

Broward County, Florida, and Southern California Edison are using geospatial capabilities and AI to improve infrastructure planning and monitoring, generate new insights, and create regional resilience for communities facing climate challenges today and tomorrow.

Broward County, Florida, and Southern California Edison are using geospatial capabilities and AI to improve infrastructure planning and monitoring, generate new insights, and create regional resilience for communities facing climate challenges today and tomorrow.

The U.S. Dept. of Veterans Affairs is using AI to improve cancer detection for veterans. An Augmented Reality Microscope is deployed at military treatment facilities around the world, helping pathologists find cancer faster and with better accuracy.

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Covered California uses AI to improve to automate parts of the documentation and verification process when residents apply for coverage.

The U.S. Patent and Trademark Office has improved the quality and efficiency of their patent and trademark examination process by implementing AI-driven technologies.

The Minnesota Division of Driver and Vehicle Services uses two-way real-time translation to help non-English speakers get their licenses.

The Central Texas Regional Mobility Authority is using Vertex AI to modernize transportation operations for a smoother, more efficient journey.

RSM partnered with the City of Kelowna to streamline the building permit process using Microsoft Copilot Studio. The interactive AI chatbot asks users natural language questions about their projects and passes the information via Power Automate to Power Apps, which auto-fills forms. Initially focused on swimming pool permits, the solution will expand to cover all types of permits, reducing approval times from months to days.

The Government of Iceland partnered with OpenAI to use GPT-4 to preserve and promote the Icelandic language. Through reinforcement learning from human feedback (RLHF), GPT-4 is being trained to produce more accurate Icelandic translations, correcting grammar, cultural context, and fluency. This initiative aims to support Iceland's cultural heritage and provide resources for preserving other low-resource languages in the face of global digitalization.