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Lumen Technologies

Telecommunications

Employee Agents

Quick win

Use case

Streamlining sales operations

Context

Lumen Technologies uses Microsoft Copilot for Sales and Microsoft 365 Copilot to automate routine tasks, boost productivity, and enhance customer service across its global operations. By reducing time spent on customer research from 4 hours to 15 minutes, the AI implementation is projected to generate an additional $50 million in revenue over a year.

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Source:

microsoft.com

May 21, 2024

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