Lonely Planet uses Claude to extract geospatial data from its vast content libraries, enabling the rapid creation of personalized travel itineraries.

Radisson Hotel Group personalized its advertising at scale in collaboration with Accenture and using Vertex AI and Gemini models, training them on extensive datasets stored in BigQuery.

Hotelplan Suisse built a chatbot trained on the business’s travel expertise to answer customer inquiries in real-time, and, following that success, it plans to use gen AI to create travel content.

IHG Hotels & Resorts is building a generative AI-powered chatbot to help guests easily plan their next vacation directly in the IHG One Rewards mobile app.

Attache, a company connecting corporate professionals with monthly furnished rentals, uses Gemini for Google Workspace to automate and enhance internal workflows. Employees leverage generative AI features like "Help me write" in Gmail and "Help me organize" in Sheets to draft emails, create meeting notes, design onboarding processes, and streamline customer service tasks. This automation improves productivity, reduces time spent on mundane tasks, and enhances employee satisfaction by allowing focus on more meaningful work.

Holiday Extras uses ChatGPT Enterprise across every team, saving over 500 hours weekly. It helps with multilingual marketing copy, improves data fluency for non-technical employees, accelerates engineering productivity, and enhances UI/UX design with a custom GPT. Customer service inquiries are handled 30% by AI, increasing NPS scores.

Holland America Line, in partnership with Acuvate, uses Microsoft Copilot Studio's generative AI to power an online concierge. This AI-driven solution assists customers throughout the booking journey, handling inquiries about room options, packages, and entry requirements. Acuvate's involvement ensures seamless integration and optimization, improving customer engagement and satisfaction while driving revenue growth.