The City of Rome is implementing a GPT-4-powered virtual assistant called Julia via Microsoft Azure OpenAI Service. It guides visitors away from crowded tourist hotspots by providing personalized recommendations for lesser-known sites, leveraging a city-curated dataset to offer trustworthy and diverse travel experiences.

The European Parliament launched Archibot, an AI-powered tool built with Claude in Amazon Bedrock, to enhance access to their archives. Archibot allows users to search and understand millions of documents, reducing search time by 80% and improving user satisfaction by 58%. The tool processes 10 times more queries monthly, offering multilingual support and retrieval-augmented generation (RAG) to help researchers and policymakers analyze legislative documents and create reports efficiently.

Gumroad, an e-commerce platform for digital creators, uses Claude 3.5 Sonnet to enable customer support teams to fix issues with code and contribute to product development. Claude assists them in writing code, locating files, and resolving customer issues.

Hotelplan Suisse built a chatbot trained on the business’s travel expertise to answer customer inquiries in real-time, and, following that success, it plans to use gen AI to create travel content.

Telecom Italia (TIM) implemented a Google-powered voice agent to address many customer calls.

England’s Football Association is training Vertex AI on the FA's historical and current scouting reports so they can be transformed into concise summaries, helping national teams discover future talent.

Hiscox used BigQuery and Vertex AI to create the first AI-enhanced lead underwriting model for insurers, automating and accelerating the quoting for complex risks.

Randstad, a global recruitment company, uses Gemini for Workspace across its organization. Examples mentioned are writing job ads in different languages with AI in Google Docs and translating speech when interacting with candidates in Google Meet. More in this video.

Regnology built its Ticket-to-Code Writer tool with Gemini 1.5 Pro to automate the conversion of bug tickets into actionable code, significantly streamlining the software development process.

Leroy Merlin built a Pull Request Analyzer. It summarizes code changes, helping developers understand projects faster.

Materiom, a startup researching zero-waste, bio-based alternatives to fossil-fuel-made products like plastics, is creating a gen AI tool that enables entrepreneurs to develop novel compostable materials with broad applications.

Bayer Crop Science has developed Climate FieldView, a comprehensive agricultural platform with more than 250 layers of data and billions of data points.

Ipsos used Gemini 1.5 Pro and Flash to create an internal tool that allows market researchers to pull real-world data from Google Search for analysis.

IPRally built a custom machine-learning platform that uses natural language processing on the text of more than 120 million global patent documents, creating an accurate, easily searchable database that adds more than 200,000 new sources a week.

Full Fact, a UK-based fact-checking organization, uses gen AI to monitor stories for misinformation.

Wedia, a platform for companies to store and manage digital assets, leverages Claude via Amazon Bedrock to automate the creation of metadata for images and videos. It allows them to process 20-30,000 images per month.

Devoteam, an AI-driven tech consulting company, is rolling out 4,000 Gemini for Google Workspace licenses across all its business units. By empowering employees with Gemini's generative AI features, Devoteam enhances internal productivity and collaboration, enabling staff to work smarter, faster, and more creatively. This strategic investment not only boosts efficiency but also solidifies their position as an AI trailblazer, allowing them to better guide clients on AI adoption.

SNCF, in collaboration with Alp Valley and partners, integrated Meta's Llama 3.1 to create a multilingual, voice-enabled virtual assistant for Paris' Gare du Nord. Unveiled at Vivatech Paris and the Paris 2024 Summer Olympics, this assistant enhances passenger experience by providing real-time train information and multilingual support, demonstrating advanced module development and efficient workflow validation.

Paf implemented ChatGPT Enterprise across its entire company, with engineers creating 85 custom GPTs to automate and streamline development tasks such as backend infrastructure, frontend components, and API generation. These specialized GPTs enable developers to generate standardized code more efficiently, improving productivity. ChatGPT is also integrated into the grit:lab coding academy, accelerating the training of future software developers.

VG, a leading news outlet in Norway, developed an internal AI toolbox with about 25 generative AI tools. These tools enhance journalists' ability to write, research, and investigate more efficiently. For example, they have a tool that extracts information from text and visualizes relationships between entities as network graphs, which helps journalists in understanding complex connections. Another tool, allows journalists to query Statistics Norway's data, automatically retrieving relevant datasets and generating visualizations using Datawrapper. These tools help journalists dive deeper into stories and present data in more engaging ways.

London Heathrow Airport uses Copilot Studio to enable their “Here to Help” team with a custom AI copilot, providing real-time answers to customer questions via Microsoft Teams. The AI aggregates information from various sources like internal FAQs and public websites, improving the passenger experience and boosting the confidence of the non-operational staff assisting passengers.

Virgin Money's AI-powered virtual assistant, Redi, supports credit card customers 24/7 through the Virgin Money Credit Card app. Built using Microsoft's Copilot suite in partnership with IBM, Redi provides conversational assistance with a mix of practical help and humor, enhancing customer experience and winning the "Best application of AI in Financial Services" award at the Card & Payments Awards.

BenevolentAI, a UK-based TechBio company, leverages Claude to speed up data generation and annotation by orders of magnitude, while maintaining high-quality results. This supports the company's efforts in drug discovery and research, significantly enhancing their data processing capabilities.

ING Bank aims to offer a superior customer experience and has developed a gen-AI chatbot for workers to enhance self-service capabilities and improve answer quality on customer queries.

Mercedes Benz will infuse e-commerce capabilities into its online storefront with a gen AI-powered smart sales assistant. Mercedes also plans to expand its use of Google Cloud AI in its call centers and is using Vertex AI and Gemini to personalize marketing campaigns.

IntesaSanpaolo, Macquarie Bank, and Scotiabank are exploring the potential of gen AI to transform the way we live, work, bank, and invest — particularly how the new technology can boost productivity and operational efficiency in banking.

IHG Hotels & Resorts is building a generative AI-powered chatbot to help guests easily plan their next vacation directly in the IHG One Rewards mobile app.

Bayer is building a radiology platform that will assist radiologists with data analysis, intelligent search, and to create documents that meet healthcare requirements needed for regulatory approval. The bioscience company is also harnessing BigQuery and Vertex AI to develop additional digital medical solutions and drugs more efficiently.

Vodafone uses Vertex AI to search and understand specific commercial terms and conditions across more than 10,000 contracts with more than 800 communications operators.

Robert Bosch, the world's largest automotive supplier, revolutionizes marketing through gen AI-powered solutions, streamlining processes, optimizing resource allocation, and maximizing efficiency across 100+ decentralized departments.