AI use cases in {industry}

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ASAPP

Customer Service

Customer Agents

Quick win

Use case

Enhancing secure, natural customer interactions

Context

ASAPP integrated Claude in Amazon Bedrock into its GenerativeAgent to provide AI-driven, context-aware customer service interactions. This eliminates the need for sensitive data redaction, allowing private, end-to-end encrypted conversations that maintain context and deliver natural interactions.

Models/tools

Claude

Amazon Bedrock

...

See use case & results

Source:

anthropic.com

Nov 5, 2024

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