Two vendors, 18 BPO agents, 60K weekly tickets—and chat still capped at 65% deflection. One platform now resolves nearly 90% end-to-end.

2,500 cases backlogged, audit data scattered across four systems. Eighteen agents now run checks on arrival; specialists own the exceptions.

Repeated prompts overfitted the agent, hiding regressions. Evals score for equivalence — the same app can be built in multiple valid ways.

Routine calls crowded out what Trinity was built on. AI took the volume; the team reclaimed time for the carrier relationships that count.

Seven-hour meetings in thousands of jurisdictions: transcripts showed what came up—never who opposed it. Now every statement is attributed.

When prices dropped, catching the right prospect required the right agent to remember. AI handles that now—all 132 communities, all hours.

Two vendors, 18 BPO agents, 60K weekly tickets—and chat still capped at 65% deflection. One platform now resolves nearly 90% end-to-end.

2,500 cases backlogged, audit data scattered across four systems. Eighteen agents now run checks on arrival; specialists own the exceptions.

Repeated prompts overfitted the agent, hiding regressions. Evals score for equivalence — the same app can be built in multiple valid ways.

Routine calls crowded out what Trinity was built on. AI took the volume; the team reclaimed time for the carrier relationships that count.

Seven-hour meetings in thousands of jurisdictions: transcripts showed what came up—never who opposed it. Now every statement is attributed.

When prices dropped, catching the right prospect required the right agent to remember. AI handles that now—all 132 communities, all hours.