AI case studies in {industry}






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OPPO integrated Google Cloud’s Vertex AI, AutoML, and Gemini large language model into its mobile devices to automate user feedback analysis, power AI Recording Summary features, and enable AI Toolbox functionalities such as AI Writer and AI Reply. They re-engineered their hardware platform, operating system, and third-party ecosystem to embed AI agents that optimize power consumption and reduce computing latency, streamlining mobile development workflows and enhancing user experience.
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Lenovo integrated AI-powered Copilot into its Dynamics 365 Contact Center and Customer Service platforms to automate inquiry response handling and routine tasks. They implemented a unified, multilingual chat service where customer inquiries are processed in natural language and historical service data is leveraged to provide real-time resolution suggestions and generate detailed post-call summaries. This integration streamlined support workflows and enabled agents to focus on more complex customer issues.
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Devoteam, an AI-driven tech consulting company, is rolling out 4,000 Gemini for Google Workspace licenses across all its business units. By empowering employees with Gemini's generative AI features, Devoteam enhances internal productivity and collaboration, enabling staff to work smarter, faster, and more creatively.
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Hitachi embedded Microsoft’s generative AI tools—including Azure Open AI Service, Copilot for Microsoft 365, and GitHub Copilot—into its Lumada Solutions and JP1 Cloud Services to automate mission-critical system development, enhance customer service with faster alert response times, and improve predictive maintenance for rail infrastructure. They implemented these integrations across multiple business workflows and launched a comprehensive training program for over 50,000 GenAI Professionals to upskill 270,000 employees, driving measurable improvements in productivity and operational efficiency.
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HP’s salesforce taps into Perplexity for rapid, in-depth prospect research, empowering them to craft compelling pitches and expedites the sales process.
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Oppo/OnePlus is incorporating Gemini models and Google Cloud AI into their phones to deliver innovative customer experiences, including news and audio recording summaries, AI toolbox, and more.
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Samsung is deploying Gemini Pro and Imagen 2 to their Galaxy S24 smartphones so users can take advantage of features like text summarization, organization, and magical image editing.
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