AI case study

Streamlining research with AI tools

by
Logitech
Context

Devoteam, an AI-driven tech consulting company, is rolling out 4,000 Gemini for Google Workspace licenses across all its business units. By empowering employees with Gemini's generative AI features, Devoteam enhances internal productivity and collaboration, enabling staff to work smarter, faster, and more creatively.

Results
Results not reported in the source
Region
Global
Published
August 30, 2024
Agent type
Customer Agents
AI provider
Perplexity
Models/tools
Not disclosed
ICE score
504
The ICE framework in this database provides a quick way to assess the feasibility and potential impact of AI use cases, with higher scores signaling more actionable opportunities.

Impact: Potential benefits to the business.

Confidence: Likelihood of achieving expected results.

Ease: Simplicity of implementation in terms of resources and time.

ICE Score: Calculated by multiplying the component scores.

Note:
Each score is AI-generated based on available data and should be viewed merely as a general guideline for deeper exploration of the use cases.
Impact
7
Confidence
8
Ease
9

7

AI use cases in

Consumer Electronics

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OPPO

Consumer Electronics
Use case
AI integration on mobile
Context

OPPO integrated Google Cloud’s Vertex AI, AutoML, and Gemini large language model into its mobile devices to automate user feedback analysis, power AI Recording Summary features, and enable AI Toolbox functionalities such as AI Writer and AI Reply. They re-engineered their hardware platform, operating system, and third-party ecosystem to embed AI agents that optimize power consumption and reduce computing latency, streamlining mobile development workflows and enhancing user experience.

Lenovo

Consumer Electronics
Use case
Streamlined support operations
Context

Lenovo integrated AI-powered Copilot into its Dynamics 365 Contact Center and Customer Service platforms to automate inquiry response handling and routine tasks. They implemented a unified, multilingual chat service where customer inquiries are processed in natural language and historical service data is leveraged to provide real-time resolution suggestions and generate detailed post-call summaries. This integration streamlined support workflows and enabled agents to focus on more complex customer issues.

Models/tools

Hitachi Ltd.

Consumer Electronics
Use case
Accelerated business transformation
Context

Hitachi embedded Microsoft’s generative AI tools—including Azure Open AI Service, Copilot for Microsoft 365, and GitHub Copilot—into its Lumada Solutions and JP1 Cloud Services to automate mission-critical system development, enhance customer service with faster alert response times, and improve predictive maintenance for rail infrastructure. They implemented these integrations across multiple business workflows and launched a comprehensive training program for over 50,000 GenAI Professionals to upskill 270,000 employees, driving measurable improvements in productivity and operational efficiency.

Explore industries

172

companies using

Customer Agents

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Use case
Secure on-premises AI
Context

NVIDIA partnered with Google Cloud to enable on-premises agentic AI by integrating Google Gemini models with NVIDIA Blackwell platforms and Confidential Computing, ensuring data sovereignty and regulatory compliance for sensitive enterprise operations. The solution further optimizes AI inference and observability by deploying a GKE Inference Gateway alongside NVIDIA Triton Inference Server, NVIDIA NeMo Guardrails, and NVIDIA Dynamo to enhance secure routing and load balancing for enterprise workloads.

Models/tools
...
7
Use case
Faster tax form processing
Context

Intuit integrated Google Cloud’s Document AI and Gemini models into its GenOS platform to automate the autofill of ten common U.S. tax forms, including complex 1099 and 1040 forms. The solution extracts and categorizes data from uploaded documents, drastically reducing manual data entry for TurboTax customers. This integration streamlines tax preparation workflows and improves speed and accuracy.

Models/tools
...
2
Use case
Optimized CX workflows
Context

Capgemini partnered with Google Cloud to develop industry-specific agentic AI solutions that automate customer request handling across multiple channels such as web, social, and phone. The implementation integrates Google Agentspace, Customer Engagement Suite, and Agent2Agent interoperability protocol into existing customer service infrastructures to enhance personalized support, call routing, and workflow automation. This advanced solution transforms customer experience by streamlining communications and enabling proactive engagement.

Models/tools
...
3
Explore agents

14

solutions powered by

Perplexity

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Use case
Investment diligence
Context

IVP implemented Perplexity Enterprise Pro to enhance investment diligence by providing accurate, real-time answers to complex research queries, streamlining documentation and communication across five teams, and supporting continuous learning and workflow improvements.

Models/tools
...
1
Use case
Richer insights from meetings
Context

Zoom collaborates with Perplexity to enhance its AI Companion by integrating multiple AI models, including Anthropic, OpenAI, and Meta, to provide richer insights during Zoom calls. The AI Companion 2.0 understands user workflows and tracking tasks, in addition to meeting summaries.

Models/tools
...
1
Use case
Time-consuming quiz writing
Context

Inteleos uses Perplexity Enterprise Pro to assist their team in developing quiz questions for medical professionals, improving efficiency and maintaining security and accuracy. The tool helps automate research and drafting, allowing subject matter experts to create explanatory paragraphs and other content more quickly.

Models/tools
...
1
Explore AI providers

174

AI use cases in

Global

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Use case
Reduce report writing burden
Context

Quillit integrated Anthropic’s Claude to automate qualitative research tasks by summarizing interview transcripts, generating contextual citations, and threading conversation data into comprehensive reports. They implemented the AI tool into their existing research workflow within three months, streamlining report writing, transcription, and analysis while ensuring data security and high precision.

Models/tools
...
2
Use case
Secure on-premises AI
Context

NVIDIA partnered with Google Cloud to enable on-premises agentic AI by integrating Google Gemini models with NVIDIA Blackwell platforms and Confidential Computing, ensuring data sovereignty and regulatory compliance for sensitive enterprise operations. The solution further optimizes AI inference and observability by deploying a GKE Inference Gateway alongside NVIDIA Triton Inference Server, NVIDIA NeMo Guardrails, and NVIDIA Dynamo to enhance secure routing and load balancing for enterprise workloads.

Models/tools
...
7
Use case
Faster internal workflows
Context

Quantium deployed Anthropic's Claude across its organization to empower over 1200 employees in functions such as coding, proposal drafting, training development, and leadership coaching. They implemented the AI solution by launching an "ALL IN on AI" strategy with clear guidelines, practical guardrails, and comprehensive hands-on training programs integrated into daily workflows. This approach streamlined routine tasks and enabled teams to focus on strategic initiatives.

Models/tools
...
1
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Thoughts & ideas