Intercom, a leading customer service platform, integrated Claude from Anthropic into their AI agent Fin to automatically resolve up to 86% of customer support queries with human-quality, personalized responses in over 45 languages. This implementation reduces response times from 30 minutes to seconds and enables human agents to focus on more complex issues.

StudyFetch built a comprehensive learning platform powered by Claude, providing personalized learning experiences through their AI tutor Spark.E. The platform analyzes lectures, generates study materials, and offers 24/7 tutoring support in over 20 languages, enabling students to master complex subjects with tailored, interactive assistance.

Humach, a customer experience solutions provider, uses Claude via Amazon Bedrock to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. They developed a Custom Language Model framework integrated into their mAI Pilot platform, including digital voice agents, live agent assistance, sentiment analysis, and content classification.

Hume AI, a leader in emotionally intelligent AI systems, utilizes Anthropic's Claude to power natural and empathetic voice conversations through their EVI platform. This integration enables Hume's clients in healthcare, customer service, and consumer applications to build trust with users by providing emotionally aware and responsive interactions.

To address scalability and fluctuating demand in the volatile crypto market, Coinbase implemented Claude for its customer support chatbot, agent assist tool, and help center search. This multi-cloud setup ensures high availability, rapid scaling, and secure, AI-driven support, streamlining operations and improving customer service quality.

ASAPP integrated Claude in Amazon Bedrock into its GenerativeAgent to provide AI-driven, context-aware customer service interactions. This eliminates the need for sensitive data redaction, allowing private, end-to-end encrypted conversations that maintain context and deliver natural interactions.

Decagon, a company focused on automating customer support, uses OpenAI's suite of GPT models, including GPT-3.5 and GPT-4, to manage large volumes of support inquiries without human intervention. The models are configured for tasks such as query rewriting, complex decision-making, and API request processing, offering scalable, nuanced responses tailored to each customer's needs.

The City of Rome is implementing a GPT-4-powered virtual assistant called Julia via Microsoft Azure OpenAI Service. It guides visitors away from crowded tourist hotspots by providing personalized recommendations for lesser-known sites, leveraging a city-curated dataset to offer trustworthy and diverse travel experiences.

Zoom collaborates with Perplexity to enhance its AI Companion by integrating multiple AI models, including Anthropic, OpenAI, and Meta, to provide richer insights during Zoom calls. The AI Companion 2.0 understands user workflows and tracking tasks, in addition to meeting summaries.

Notion uses Claude to improve its product, offering AI features like Q&A, autofill, and writing assistance. These features help businesses like Osaka Gas reduce search time by 35% and save Remote.com 10 minutes per search across 300 queries daily. Notion’s use of Claude even eliminates the need for additional AI tools for some companies like dbt Labs, who estimate they save over $35k annually.

Decagon uses Anthropic's Claude to create AI agents that deliver hyper-personalized, 24/7 customer service by integrating with existing ticketing systems and customer databases, allowing enterprises to provide white-glove support at scale, handling inquiries from simple to complex processes that previously required human agents.

Chatbase integrates OpenAI's realtime API to enable live voice conversations in customer chatbots.

Twilio integrates OpenAI's Realtime API into its Flex platform to enable live voice translation in contact centers.

Speak uses OpenAI's Realtime API to power its role-play feature, allowing users to practice conversations in a new language with AI-powered, speech-to-speech interactions. The app leverages multimodal capabilities to provide more human-like feedback.

Healthify uses OpenAI's Realtime API to power Ria, an AI coach that engages in natural conversations to provide nutrition and fitness advice. The AI can escalate to human dietitians when personalized support is needed.

The ETO uses ChatGPT to streamline translation services across multiple state departments. This AI-driven workflow improves the accuracy, speed, and cultural relevance of translations in languages like Spanish, Somali, and Hmong. The ETO integrates ChatGPT for faster turnarounds, making government services more accessible and inclusive.

Mercado Libre uses the Verdi platform powered by GPT-4o, GPT-4o mini, and GPT-3.5 Turbo to improve inventory capacity, fraud detection, customer service mediation, and personalized notifications.

Mercado Libre has incorporated semantic search into its digital shopping platforms, using AI embeddings from the Vertex AI Agent Builder, which greatly improved product recommendations and discoverability for more than 200 million consumers across Latin America.

Volkswagen of America built a virtual assistant in the myVW app, where drivers can explore their owners’ manuals and ask questions, such as, “How do I change a flat tire?” or “What does this digital cockpit indicator light mean?” Users can also use Gemini’s multimodal capabilities to see helpful information and context on indicator lights simply by pointing their smartphone cameras at the dashboard.

PODS used Gemini to create “the world’s smartest billboard” for its trucks, that adapts to each Neighbourhood in New York city and changes in real-time.

mRelief has built an SMS-accessible AI chatbot to simplify the application process for the SNAP food assistance program in the U.S., featuring easy-to-understand eligibility information.

Snap has deployed the multimodal capability of Gemini within its “My AI” chatbot.

Quora developed Poe, its own generative AI platform for people to discover and chat with AI-powered bots, including Gemini, Anthropic’s Claude, Meta’s Llama, and Mistral’s Large 2 — many of which are hosted on Google Cloud’s purpose-built AI infrastructure.

Formula E can now summarize a two-hour long race commentary into a 2-minute podcast in any language, incorporating driver data and ongoing seasonal storylines.

Click Therapeutics develops prescription digital therapeutics designed to treat disease. Its Clinical Operations team leverages Gemini for Google Workspace to transform complex operations data into actionable insights, so they can quickly pinpoint ways to streamline the patient experience in clinical trials.

Justicia Lab uses Google’s AI technology to power an assistant that helps immigrants and asylum seekers by analyzing legal documents. Users can upload photos of important documents—such as immigration letters or notices—and the AI extracts key information (e.g. important deadlines, eligibility for immigration relief, etc) and provides personalized guidance on next steps.

Gojek (a “super app” similar to Uber but for Indonesia) uses AI to allow customers to use voice commands to complete things like bill payments and money transfers.

Telecom Italia (TIM) implemented a Google-powered voice agent to address many customer calls.

ScottsMiracle-Gro built a chatbot that provides tailored gardening advice and product recommendations from their gardening brands.

Motorola’s Moto AI leverages Gemini and Imagen to help smartphone users unlock new levels of productivity, creativity, and enjoyment with features such as conversation summaries, notification digests, image creation, and natural language search — all with reliable responses grounded in Google Search.