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Decagon

Artificial Intelligence

Customer Agents

Quick win

Use case

Handle complex customer inquiries automatically

Context

Decagon, a company focused on automating customer support, uses OpenAI's suite of GPT models, including GPT-3.5 and GPT-4, to manage large volumes of support inquiries without human intervention. The models are configured for tasks such as query rewriting, complex decision-making, and API request processing, offering scalable, nuanced responses tailored to each customer's needs.

Models/tools

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Source:

openai.com

Oct 30, 2024

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