Microsoft utilizes Copilot and the new autonomous agents internally across sales, customer support, marketing, and HR departments. Their sales team uses Copilot to power insights and automate routine tasks, achieving a 9.4% increase in revenue per seller and closed 20% more deals. Customer support resolves cases nearly 12% faster, marketing saw a 21.5% increase in conversion rates on Azure.com with a custom agent assisting buyers, and HR improved answer accuracy by 42% with an employee self-service agent.

Victoria University of Wellington uses Microsoft Copilot Studio's generative AI capabilities to provide students with a 'single pane of glass' experience. The AI pulls from the University's data sources to deliver natural language answers to student queries, simplifying information access and enhancing the student experience. Over 90% of pilot participants reported positive feedback, and 95% said they would use the system again.

MNP Digital partnered with the City of Burlington to create "CoBy," a digital assistant using Microsoft Copilot Studio. CoBy digests and summarizes information-heavy content to provide easy-to-understand responses, helping residents with questions about city services and regulatory requirements. The AI offers 24/7 support, improving customer service and access to local bylaws information.

Lumen Technologies uses Microsoft Copilot for Sales and Microsoft 365 Copilot to automate routine tasks, boost productivity, and enhance customer service across its global operations. By reducing time spent on customer research from 4 hours to 15 minutes, the AI implementation is projected to generate an additional $50 million in revenue over a year.

RSM partnered with the City of Kelowna to streamline the building permit process using Microsoft Copilot Studio. The interactive AI chatbot asks users natural language questions about their projects and passes the information via Power Automate to Power Apps, which auto-fills forms. Initially focused on swimming pool permits, the solution will expand to cover all types of permits, reducing approval times from months to days.

Holland America Line, in partnership with Acuvate, uses Microsoft Copilot Studio's generative AI to power an online concierge. This AI-driven solution assists customers throughout the booking journey, handling inquiries about room options, packages, and entry requirements. Acuvate's involvement ensures seamless integration and optimization, improving customer engagement and satisfaction while driving revenue growth.

An Post uses Microsoft Copilot Studio to create a self-service digital assistant that helps customers get answers to questions about postal products, track packages, and enhance efficiency, supporting their digital strategy and improving the customer experience.

HP uses Microsoft Copilot Studio to provide personalized product recommendations on its website. Small business customers can use natural language to find the best products for their needs, reducing the number of clicks compared to traditional methods. This enhances the user experience and builds trust by offering real-time responses using Generative AI.