Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.

PIMCO built ChatGWM, an AI-powered search platform using Azure AI. ChatGWM is a secure, retrieval augmented generation (RAG) application that searches across PIMCO-approved data sources to deliver relevant information to its teams. It allows associates to find information faster by typing questions and receiving accurate responses along with source references.

Parloa built an AI-powered customer service automation platform using Azure Cognitive Services and Azure OpenAI Service to provide human-like interactions across phone, chat, and messaging apps.

Air India, India's flagship airline, uses Azure OpenAI Service and Azure AI tools to develop AI.g, a virtual assistant that enhances customer support with a multi-modal AI platform integrated with their back-end systems.

Legrand, a global leader in electrical and digital building infrastructures, co-developed AI-powered tools Gaia and Elia using Azure OpenAI Service to streamline product data management and improve customer support. Gaia helps generate accurate, localized product descriptions, while Elia is an AI-powered chatbot that provides quick, accurate access to product information.

JATO Dynamics used Azure OpenAI Service to develop Sales Link, an AI-driven content generator that helps car dealerships quickly produce tailored marketing content by combining market data and vehicle information.

Bradesco integrated Microsoft's Azure generative AI into their virtual assistant BIA using services like Azure OpenAI and Data Lake, enabling BIA to quickly generate answers and documents, improving efficiency and response capacity for managers and clients.

Nagel-Group uses Azure OpenAI Service to create NagelGPT, an AI chatbot integrated into Microsoft Teams, allowing employees to ask questions about topics like works agreements and sales contracts and receive automated responses with references to relevant documents, improving efficiency and transparency.

McDonald's China established an AI Lab with Microsoft, using Azure AI tools and GitHub Copilot to enhance employee training at Hamburger University. AI assistants provide document translation, optimized search, and personalized learning, improving training efficiency.