Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.

Built an AI-powered knowledge base on Azure leveraging AI search and the generative AI tool Ask Eddy to streamline online documentation and service delivery.

Properstar integrated Microsoft Azure OpenAI Service to analyze unstructured property descriptions and extract important property features, enabling enriched data for listings. They combined this with Azure AI Search to build a dynamic filtering system that differentiates between mandatory and optional criteria, streamlining the property search process across global markets. The solution further supports robust market analysis and scalability.

Petbarn developed and integrated PetAI, a generative AI-powered intelligent assistant using Azure OpenAI Service, Azure AI Search, and Azure App Service. They implemented the solution through virtual discovery sessions and design workshops, followed by iterative development of a multi-agent retrieval augmented generation model to deliver highly personalized pet care advice and product recommendations. The system was deployed on both their website and mobile app, streamlining customer interactions and enhancing pet care guidance.

PIMCO built ChatGWM, an AI-powered search platform using Azure AI. ChatGWM is a secure, retrieval augmented generation (RAG) application that searches across PIMCO-approved data sources to deliver relevant information to its teams. It allows associates to find information faster by typing questions and receiving accurate responses along with source references.

Parloa built an AI-powered customer service automation platform using Azure Cognitive Services and Azure OpenAI Service to provide human-like interactions across phone, chat, and messaging apps.

Air India, India's flagship airline, uses Azure OpenAI Service and Azure AI tools to develop AI.g, a virtual assistant that enhances customer support with a multi-modal AI platform integrated with their back-end systems.

Legrand, a global leader in electrical and digital building infrastructures, co-developed AI-powered tools Gaia and Elia using Azure OpenAI Service to streamline product data management and improve customer support. Gaia helps generate accurate, localized product descriptions, while Elia is an AI-powered chatbot that provides quick, accurate access to product information.

JATO Dynamics used Azure OpenAI Service to develop Sales Link, an AI-driven content generator that helps car dealerships quickly produce tailored marketing content by combining market data and vehicle information.

Bradesco integrated Microsoft's Azure generative AI into their virtual assistant BIA using services like Azure OpenAI and Data Lake, enabling BIA to quickly generate answers and documents, improving efficiency and response capacity for managers and clients.

Nagel-Group uses Azure OpenAI Service to create NagelGPT, an AI chatbot integrated into Microsoft Teams, allowing employees to ask questions about topics like works agreements and sales contracts and receive automated responses with references to relevant documents, improving efficiency and transparency.

MHI implemented TOMONI TALK with ChatGPT by leveraging Microsoft Azure OpenAI Service to automate tasks such as summarization, translation, and draft generation. They built a low-code prototype, conducted an in-house hackathon, and partnered with Zen Architects to integrate a tailored Retrieval Augmented Generation approach using Azure AI Search and robust data management. This solution streamlined internal communication, maintenance, and decision-making processes in power plant operations.

B3 developed a conversational AI assistant using Microsoft’s Azure OpenAI Service and Azure AI Search, integrating it into its free online investment education platform. The assistant was trained on curated in-house educational materials, regulatory documents from Brazil’s securities market regulator, and partner-sourced financial content. Daily retraining and ethical safeguards ensure that novice investors receive clear, compliant explanations of complex financial terms, streamlining digital customer education.

McDonald's China established an AI Lab with Microsoft, using Azure AI tools and GitHub Copilot to enhance employee training at Hamburger University. AI assistants provide document translation, optimized search, and personalized learning, improving training efficiency.