AI use cases in {industry}
Humach, a customer experience solutions provider, uses Claude via Amazon Bedrock to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. They developed a Custom Language Model framework integrated into their mAI Pilot platform, including digital voice agents, live agent assistance, sentiment analysis, and content classification.
StackBlitz integrated Claude 3.5 Sonnet into its browser-based development platform, Bolt, enabling users to develop sophisticated web applications with natural language inputs. This allowed both developers and non-developers to go from idea to production in one click, without needing coding experience or virtual machines.
StackBlitz integrated Claude 3.5 Sonnet into Bolt, their browser-based development platform, enabling users to create web applications via natural language without coding experience. This integration allowed rapid development and reduced costs by leveraging Claude's zero-shot code generation capabilities alongside WebContainers technology.
Asana integrates Claude into its Work Graph® data model to power AI-driven features that improve work coordination, goal setting, and workflow automation for over 150,000 global customers. Key features include automated workflows, status updates, smart insights, and summaries, allowing teams to focus on strategic tasks.
Hebbia, an AI platform for knowledge work serving asset managers, investment banks, and law firms, leverages Claude's capabilities to analyze vast amounts of complex documents efficiently, generating actionable insights through features like meta-prompting and natural language interactions without requiring users to master prompt engineering.
Tabnine, an AI coding assistant, uses Claude 3.5 Sonnet for code explanations, suggestions, and code generation. Using Claude in Amazon Bedrock, Tabnine assists on common coding tasks like completions, debugging, test generation, refactoring, and code migration.
You.com uses Claude to provide comprehensive answers and automate complex tasks. They leverage Claude's advanced reasoning for features like the Research Agent for in-depth analysis, coding assistance for developers, and customizable AI agents for specific workflows.
Replit uses Anthropic's Claude 3.5 Sonnet to enhance its Replit Agent product by developing a feature that evaluates apps as they are being built. By leveraging Claude's capabilities in computer use and UI navigation, Replit aims to automate the evaluation process, helping developers identify issues and improve their code more efficiently.
Microsoft utilizes Copilot and the new autonomous agents internally across sales, customer support, marketing, and HR departments. Their sales team uses Copilot to power insights and automate routine tasks, achieving a 9.4% increase in revenue per seller and closed 20% more deals. Customer support resolves cases nearly 12% faster, marketing saw a 21.5% increase in conversion rates on Azure.com with a custom agent assisting buyers, and HR improved answer accuracy by 42% with an employee self-service agent.
Decagon uses Anthropic's Claude to create AI agents that deliver hyper-personalized, 24/7 customer service by integrating with existing ticketing systems and customer databases, allowing enterprises to provide white-glove support at scale, handling inquiries from simple to complex processes that previously required human agents.
Notion uses Claude to improve its product, offering AI features like Q&A, autofill, and writing assistance. These features help businesses like Osaka Gas reduce search time by 35% and save Remote.com 10 minutes per search across 300 queries daily. Notion’s use of Claude even eliminates the need for additional AI tools for some companies like dbt Labs, who estimate they save over $35k annually.
Zoom collaborates with Perplexity to enhance its AI Companion by integrating multiple AI models, including Anthropic, OpenAI, and Meta, to provide richer insights during Zoom calls. The AI Companion 2.0 understands user workflows and tracking tasks, in addition to meeting summaries.
Coframe uses GPT-4o to build an AI growth engineering assistant that autonomously generates new sections of a website based on existing code and images.
Slack is using Anthropic's Claude to empower enterprise developers to create custom AI applications within their workspaces.
Gumroad, an e-commerce platform for digital creators, uses Claude 3.5 Sonnet to enable customer support teams to fix issues with code and contribute to product development. Claude assists them in writing code, locating files, and resolving customer issues.
GroupBy developed an AI-first Search and Discovery Platform powered by Vertex AI Search for Retail. This solution is meticulously designed to optimize revenue, strengthen brand loyalty, and drive sales growth for B2C and B2B retailers.
Quantum Metric has introduced Felix AI, powered by Gemini Pro, to simplify digital analytics and decision making. Felix AI automatically summarizes a user’s web or mobile session and consolidates the moments that matter most into short, readable summaries for customer service workers.
Fluna, a Pan-African digital services company, has automated the analysis and drafting of legal agreements using Vertex AI, Document AI, and Gemini 1.5 Pro.
Magic is building a developer platform with a 100-million-token context window, so organizations can upload extremely large code bases and more easily query and build on them using gen AI assistance.
Pinecone provides infrastructure for developers to build accurate, secure, and scalable AI applications, allowing companies to easily ground gen AI apps in their proprietary data for use in AI search, retrieval-augmented generation, coding agents, and more.
Regnology built its Ticket-to-Code Writer tool with Gemini 1.5 Pro to automate the conversion of bug tickets into actionable code, significantly streamlining the software development process.
Linear, a product development platform, built Similar Issues, a feature that uses AI to detect and prevent duplicate or overlapping tickets and ensures cleaner and more accurate data representation.
Digits is developing next-gen accounting software for startups and small businesses; using AI-driven bookkeeping, expense management, and financial analysis, Digits enables business owners to achieve financial clarity and focus on growth.
Fullstory, a digital behavioral data platform, is building the ability to analyze and summarize user behavior on a site to create more informed and enriching chatbot experiences.
Gorilla Logic's development team is experimenting with Claude for code assistance and problem-solving.
Zoom uses Meta's Llama in a federated approach to develop AI Companion, a generative AI assistant integrated into Zoom Workplace and Business Services. AI Companion leverages both open-source and closed-source large language models to provide features like meeting summaries, smart recordings, and next steps at no additional cost for eligible paid plans. This implementation helps users avoid repetitive tasks, enhances collaboration and productivity, and maintains data security and privacy by keeping customer data within Zoom’s secured servers. With over 700,000 accounts using AI Companion and growing adoption, Zoom's AI integration significantly improves user experience and operational efficiency.
Sourcegraph uses Anthropic's Claude 3 Sonnet as the default model in its AI coding assistant, Cody, which helps developers write and understand code faster. The AI provides context-aware chat and tools like inline code completions, significantly speeding up coding processes. Cody uses different models (Sonnet, Opus, Haiku) optimized for speed, intelligence, and long-context recall, increasing the quality and accuracy of code suggestions. Cody Pro and Enterprise users benefit from even more advanced features powered by these models.
Factory uses Claude 3 Opus and Haiku models to power autonomous "Droids" that automate various labor-intensive software development tasks, such as code reviews, migrations, and feature requests. These AI-powered Droids save customers over 550,000 hours and millions of dollars by streamlining development and reducing code churn by 3x.
MavenAGI uses GPT-4 to power automated customer support agents. It integrates with CRMs like Salesforce and Zendesk to personalize responses, evaluate answers, and resolve 93% of customer queries autonomously. This results in a 60% reduction in resolution time and reduces the cost per ticket from $40 to $8, enhancing both customer and employee experience.
Cloudflare, a leading content delivery network provider, serves Mistral 7B through their Workers AI platform, allowing users to run AI models on Cloudflare's global network. Mistral offers low latency, high throughput, and impressive performance, generating tokens up to 4x faster than Llama due to Grouped-Query attention. This enhances Cloudflare's AI offerings, enabling developers to build and deploy AI applications more efficiently.
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