AIĀ case study

Real-time code support

by
Bito
Context

Bito implemented AI-powered developer agents by integrating Anthropic's Claude and leveraging Claude 3.7 Sonnet for advanced reasoning into its code review and coding workflows. They utilized Anthropicā€™s robust API and developer-friendly infrastructure to embed an AI Code Review Agent and Bito Wingman directly within developersā€™ Git workflows and popular IDEs, enabling automated analysis of pull request diffs and code architecture. This integration streamlined code review, error detection, and code generation processes while upholding security standards.

Results

89% reduction in pull request cycle time; 34% fewer code regressions; 1 full workday saved per sprint; $14 ROI per $1 invested

Results not reported in the source
Region
Global
Published
March 14, 2025
Agent type
Code Agents
AIĀ provider
Anthropic
Models/tools
Not disclosed
ICE score
648
The ICE framework in this database provides a quick way to assess the feasibility and potential impact of AI use cases, with higher scores signaling more actionable opportunities.
ā€
Impact: Potential benefits to the business.

ā€Confidence: Likelihood of achieving expected results.

ā€Ease: Simplicity of implementation in terms of resources and time.

ā€ICE Score: Calculated by multiplying the component scores.

Note:
Each score is AI-generated based on available data and should be viewed merely as a general guideline for deeper exploration of the use cases.
Impact
9
Confidence
9
Ease
8

107

AI use cases in

Software & IT

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Tidio

Software & IT
Use case
Automated customer support
Context

Tidio integrated Anthropicā€™s Claude model to develop their Lyro AI agent, automating customer support interactions across both live chat and email channels. They implemented a network of specialized AI agents for conversation rating, summarization, and a dynamic routing system that selects the optimal API between native Anthropic API and Google Cloud Vertex AI based on performance metrics, streamlining support workflows and enabling personalized product recommendations.

Models/tools
...
2

Zendesk

Software & IT
Use case
Rigid support workflows
Context

Zendesk integrated OpenAI's models to create adaptive AI service agents that autonomously manage customer conversations and execute resolution tasks. They implemented a multi-agent architecture featuring task identification, conversational RAG, procedure compilation, and procedure execution agents integrated with existing support workflows through API calls and natural language procedure definitions, while providing real-time chain-of-thought visibility. This solution transitions from traditional intent-based bots to a hybrid model of scripted and generative reasoning, streamlining customer service processes.

Models/tools

Chatbase

Software & IT
Use case
Instant personalized support
Context

Chatbase integrated Anthropic's Claude into its multi-channel customer support platform to automate routine inquiries and deliver instant, personalized support across web chat, WhatsApp, Slack, and Instagram. They implemented the solution by embedding AI agents through APIs that integrate with business systems such as Stripe for order status checks and refund processing, while enabling customizable brand voice and multilingual communication with optional human oversight. This approach streamlined customer service workflows and provided advanced analytics to help teams quickly identify trends and optimize interactions.

Models/tools
...
1
Explore industries

56

companies using

Code Agents

See All
Use case
Complex code navigation
Context

Augment code integrated Anthropic's Claude within Google Cloud's Vertex AI to develop an AI-powered code assistant that provides expert-level contextual understanding of complex software systems. By automating code comprehension, debugging, documentation, and change propagation within development workflows, the solution dramatically reduced project timelines and sped up developer onboarding while ensuring SOC 2 Level 2 compliant security protocols.

Models/tools
...
2
Use case
Unified dev workflows
Context

Factory built a command center for software development by embedding OpenAIā€™s reasoning models directly into its platformā€™s workflows. They integrated specific modelsā€”using o1 for complex architectural planning, o3ā€‘mini for rapid exploration and bug triage, and GPTā€‘4o for real-time code generationā€”across various stages of the development lifecycle. This implementation streamlined coding, design, review, and knowledge retrieval processes by reducing manual research and minimizing context switching, enabling developers to focus on high-leverage tasks.

Models/tools
...
3
Use case
Maintaining code quality at scale
Context

CodeRabbit, an AI-powered code review platform, uses Anthropic's Claude to automate and enhance code review processes for development teams. By integrating Claude's advanced language capabilities, CodeRabbit provides real-time code reviews with contextual feedback, instant understanding of complex code changes, early error detection, and unified quality assurance, enabling teams to ship higher quality code faster while maintaining rigorous standards.

Models/tools
...
1
Explore agents

97

solutions powered by

Anthropic

See All
Use case
Automated customer support
Context

Tidio integrated Anthropicā€™s Claude model to develop their Lyro AI agent, automating customer support interactions across both live chat and email channels. They implemented a network of specialized AI agents for conversation rating, summarization, and a dynamic routing system that selects the optimal API between native Anthropic API and Google Cloud Vertex AI based on performance metrics, streamlining support workflows and enabling personalized product recommendations.

Models/tools
...
2
Use case
Instant personalized support
Context

Chatbase integrated Anthropic's Claude into its multi-channel customer support platform to automate routine inquiries and deliver instant, personalized support across web chat, WhatsApp, Slack, and Instagram. They implemented the solution by embedding AI agents through APIs that integrate with business systems such as Stripe for order status checks and refund processing, while enabling customizable brand voice and multilingual communication with optional human oversight. This approach streamlined customer service workflows and provided advanced analytics to help teams quickly identify trends and optimize interactions.

Models/tools
...
1
Use case
Personalized student support
Context

Pensieve integrated Anthropic's Claude models (Claude 3.5 Sonnet and Claude 3.7 Sonnet) to build AI teaching assistants that automate grading and provide 24/7 personalized tutoring. The system clusters student submissions to calibrate grading rubrics and transforms static PDFs into interactive worksheets while enforcing instructor-controlled policies. This integration streamlines course management workflows and enhances realā€time classroom analytics.

Models/tools
...
2
Explore AIĀ providers

162

AIĀ use cases in

Global

See All
Use case
Faster finance/legal research
Context

Hebbia built Matrix, a multi-agent AI platform that orchestrates OpenAI models including o3ā€‘mini, o1, and GPTā€‘4o to automate complex financial and legal research tasks. The platform decomposes intricate queries into structured analytical steps and integrates modules like OCR, hallucination validation, and artifact generation to process complete documents, creating an infinite effective context window. This solution streamlines due diligence, contract review, and market research workflows, drastically reducing manual processing time.

Models/tools
...
3
Use case
Unlocking travel discovery
Context

Booking.com integrated OpenAIā€™s GPT models with its extensive proprietary data on properties, pricing, and availability to develop an AI Trip Planner that converts natural language queries into personalized itineraries. The team rapidly built the solution in 10 weeks by leveraging existing ML infrastructure and fine-tuning the model on both structured and unstructured data, which also powered additional tools like Smart Filters, Property Q&A, and AI Review Summaries. This innovation transformed travel discovery, search, and customer support processes.

Models/tools
...
1
Use case
Complex code navigation
Context

Augment code integrated Anthropic's Claude within Google Cloud's Vertex AI to develop an AI-powered code assistant that provides expert-level contextual understanding of complex software systems. By automating code comprehension, debugging, documentation, and change propagation within development workflows, the solution dramatically reduced project timelines and sped up developer onboarding while ensuring SOC 2 Level 2 compliant security protocols.

Models/tools
...
2
Explore regions
Thoughts &Ā ideas