The City of Rome is implementing a GPT-4-powered virtual assistant called Julia via Microsoft Azure OpenAI Service. It guides visitors away from crowded tourist hotspots by providing personalized recommendations for lesser-known sites, leveraging a city-curated dataset to offer trustworthy and diverse travel experiences.

Microsoft utilizes Copilot and the new autonomous agents internally across sales, customer support, marketing, and HR departments. Their sales team uses Copilot to power insights and automate routine tasks, achieving a 9.4% increase in revenue per seller and closed 20% more deals. Customer support resolves cases nearly 12% faster, marketing saw a 21.5% increase in conversion rates on Azure.com with a custom agent assisting buyers, and HR improved answer accuracy by 42% with an employee self-service agent.

Mania de Churrasco! centralized its data using Microsoft Azure, Power Platform, and Microsoft 365, improving operational efficiency. The company integrated sales, employee, and self-service data, leading to better decision-making. They are now leveraging OpenAI's models on Microsoft Azure Service for predictive models and AI integration.

Alkemy implemented Dynamics 365 Sales to improve customer service and operational efficiency.

Nsure.com uses Copilot Studio to create custom AI copilots that automate up to 90% of incoming customer requests, such as handling insurance quotes, payments, renewals, and discounts.

PG&E uses Copilot Studio and low-code AI tools to automate over 315 processes, saving 527,000 hours annually and nearly $75 million. AI-powered assistants also handle 25-40% of help desk requests, optimizing employee workloads and improving service levels.

Standard Bank of South Africa uses Microsoft Power Platform with a low-code approach to automate processes, analyze data, and create business solutions across its global network. Their Center of Excellence supports over 1,500 citizen developers. An IT help desk bot built in Copilot Studio resolves 99% of employee queries, enhancing productivity.

Victoria University of Wellington uses Microsoft Copilot Studio's generative AI capabilities to provide students with a 'single pane of glass' experience. The AI pulls from the University's data sources to deliver natural language answers to student queries, simplifying information access and enhancing the student experience. Over 90% of pilot participants reported positive feedback, and 95% said they would use the system again.

BYU Pathway Worldwide integrated generative AI into their Copilot Studio support bot, resulting in immediate time savings of over 150 human hours per week.

MNP Digital partnered with the City of Burlington to create "CoBy," a digital assistant using Microsoft Copilot Studio. CoBy digests and summarizes information-heavy content to provide easy-to-understand responses, helping residents with questions about city services and regulatory requirements. The AI offers 24/7 support, improving customer service and access to local bylaws information.

London Heathrow Airport uses Copilot Studio to enable their “Here to Help” team with a custom AI copilot, providing real-time answers to customer questions via Microsoft Teams. The AI aggregates information from various sources like internal FAQs and public websites, improving the passenger experience and boosting the confidence of the non-operational staff assisting passengers.

Copilot Studio is also being used inside Microsoft itself. Microsoft uses a custom Copilot within its HRWeb portal to manage employee queries. The AI deflects 60% of incoming questions, allowing employees to reclaim over 21,000 hours of productivity and reducing 27% of incoming service tickets.

Accenture uses Copilot Studio to create custom AI copilots that help employees automate routine tasks like checking project status. These AI-powered solutions make complex conversations easier by using relevant information, helping teams work more efficiently.

Virgin Money's AI-powered virtual assistant, Redi, supports credit card customers 24/7 through the Virgin Money Credit Card app. Built using Microsoft's Copilot suite in partnership with IBM, Redi provides conversational assistance with a mix of practical help and humor, enhancing customer experience and winning the "Best application of AI in Financial Services" award at the Card & Payments Awards.

Fusion5 uses Copilot Studio to offer consulting services that provide rapid Proof of Value for customers in generative AI. They tailor AI experiences for users within Microsoft 365, helping businesses establish a roadmap for further services and innovation.

JourneyTEAM uses Copilot Studio's conversational and automation features to help clients replace repetitive tasks, allowing them to focus more on client engagement. This transformation enhances productivity and supports their mission of creating a positive, lasting impact.

Lumen Technologies uses Microsoft Copilot for Sales and Microsoft 365 Copilot to automate routine tasks, boost productivity, and enhance customer service across its global operations. By reducing time spent on customer research from 4 hours to 15 minutes, the AI implementation is projected to generate an additional $50 million in revenue over a year.

Air India integrates Microsoft Copilot for Microsoft 365, including a custom plugin for Microsoft Teams, to streamline operational data analysis and decision-making. This allows teams to quickly analyze flight performance, delays, and other key metrics through natural language queries. The solution enhances collaboration across departments, boosting efficiency, reducing operational costs, and improving the employee experience.

KPMG uses Microsoft Copilot for Microsoft 365 and Azure OpenAI Service to enhance productivity and automate ESG compliance checks. This includes expediting data discovery, automating manual tasks, and improving collaboration via Microsoft Teams, ultimately enabling subject matter experts to focus on more complex work.

PayPal uses Copilot Studio to build an employee-facing copilot that can reason over multiple knowledge sources, providing consistent and relevant answers. This implementation has reduced the workload and costs of the support team while increasing employee engagement and loyalty.

RSM partnered with the City of Kelowna to streamline the building permit process using Microsoft Copilot Studio. The interactive AI chatbot asks users natural language questions about their projects and passes the information via Power Automate to Power Apps, which auto-fills forms. Initially focused on swimming pool permits, the solution will expand to cover all types of permits, reducing approval times from months to days.

Holland America Line, in partnership with Acuvate, uses Microsoft Copilot Studio's generative AI to power an online concierge. This AI-driven solution assists customers throughout the booking journey, handling inquiries about room options, packages, and entry requirements. Acuvate's involvement ensures seamless integration and optimization, improving customer engagement and satisfaction while driving revenue growth.

An Post uses Microsoft Copilot Studio to create a self-service digital assistant that helps customers get answers to questions about postal products, track packages, and enhance efficiency, supporting their digital strategy and improving the customer experience.

HP uses Microsoft Copilot Studio to provide personalized product recommendations on its website. Small business customers can use natural language to find the best products for their needs, reducing the number of clicks compared to traditional methods. This enhances the user experience and builds trust by offering real-time responses using Generative AI.

AudioCodes uses Azure and Microsoft Copilot to enhance its managed services and accelerate the migration to Microsoft Teams Phone, reducing proof of concept setup from six to eight weeks to just one day. The integration of Copilot and AI-driven solutions streamlines operations, improves customer experiences, and enhances call handling through features like intelligent routing and automation.

Avanade uses Microsoft Copilot for Sales to help its sellers streamline tasks like updating records, summarizing emails, and pulling relevant data from Microsoft Dynamics 365, Outlook, and Teams. This reduces workload, improves email responsiveness, and allows sellers to focus on client engagement and drive business strategy more efficiently.

Netlogic uses Microsoft Copilot for Sales to enhance its sales performance by automating meeting summaries, standardizing customer notes, and reducing notetaking discrepancies. This helps improve customer interactions, reduce sales cycles, and increase the closing rate. The use of Copilot also supports training for new employees and contributes to better work-life balance, resulting in a 25% increase in revenue within one quarter.