LY Corporation leveraged OpenAI’s API to integrate advanced generative AI into its flagship services, including a GPT‑4o-powered LINE AI Assistant and GPT‑4 enhancements in Yahoo! JAPAN Search for summarizing reviews and generating travel plans. They also deployed SeekAI, an in-house productivity tool using RAG to rapidly retrieve information from internal documentation, streamlining employee inquiries and operations.

Nubank implemented a custom AI-driven enterprise search solution by integrating GPT‑4o and GPT‑4o mini with fine-tuned domain-specific models and Retrieval-Augmented Generation techniques, enabling employees to access FAQs, policies, and internal documents rapidly. They also developed a call center copilot using GPT‑4o that integrates the bank’s knowledge base and chat history to provide real-time conversation summaries, next-reply suggestions, and step-by-step guidance for agents, and launched an AI assistant to handle Tier 1 inquiries. Furthermore, Nubank piloted a fraud quality assurance system using GPT‑4o vision to analyze transactions and visual data, ensuring robust fraud detection according to regulatory requirements.

Section partnered with Anthropic to utilize Claude for comprehensive AI upskilling and strategic workforce transformation. They implemented Claude by uploading board materials to generate strategic feedback and deployed it across marketing, education, and leadership teams to enhance content creation, training frameworks, and decision-making processes. This integration streamlined internal operations and redefined workforce development workflows.

Orange uses Anthropic's Claude to automate manga translation, combining translation agent models with inpainting technology and direct image input to handle visual elements, streamlining localization and allowing translators to focus on nuance.

Uber uses OpenAI's ChatGPT Enterprise to enhance customer support by providing AI assistants that offer empathetic and efficient responses, automate investigations, and augment human agent capabilities. The AI also helps personalize and optimize interactions across their multi-sided platform.

Amazon uses Claude to power their AI-driven customer service assistant, Amazon Q in Connect, which serves agents and end-customers. It provides real-time AI assistance to agents handling complex cases and offers end-customers instant, personalized self-service options.

Fanatics Betting and Gaming uses ChatGPT and custom GPTs across its finance department to automate vendor identification, contract summarization, and data analysis, freeing up time for strategy and higher-impact work.

Wayfair, a U.S. ecommerce retailer, uses ChatGPT and OpenAI APIs across the organization, including legal, research, marketing, and customer service. They leverage AI to enhance personalization, enrich product data, optimize supply chains, and modernize legacy systems, improving both customer experience and operational efficiency.

micro1 uses Anthropic's Claude to conduct AI-powered technical interviews, automating over 3,000 interviews per day. Claude evaluates technical skills through dynamic conversations, providing consistent, unbiased assessments and creating anxiety-free interview experiences.

BMW Group implemented a cloud-based mobile data recorder (MDR) system by installing IoT devices in development cars to automatically capture and transmit extensive vehicular telemetry to Microsoft Azure. They built a comprehensive platform using Azure IoT Hub, Azure App Service, and Azure Kubernetes Service, and integrated Azure OpenAI Service with GPT-4o via Azure AI Foundry to create an MDR copilot that converts natural language queries into Kusto Query Language (KQL). This solution streamlined real-time data capture, analysis, and troubleshooting, accelerating vehicle prototyping and enhancing development quality.

Deployed Dynamics 365 Supply Chain Management to centralize warehouse data and integrated Microsoft 365 Copilot for Finance (with an Excel-based finance agent) to automate monthly reconciliations and financial workflows.

Dynamic Health Systems built its VitruCare365® platform on Microsoft Cloud for Healthcare by integrating Microsoft Azure, FHIR, Dynamics 365, and Azure OpenAI Service to deliver personalized patient apps and AI-powered chatbots. They deployed a retrieval augmented generation technique with custom RAG Flag technology and integrated the solution within Microsoft 365 for telemedicine consultations, appointment scheduling, and motivational care planning. This comprehensive integration automated patient engagement and care plan management, streamlining clinical workflows.

Gojob developed Aglae, a virtual assistant powered by Azure OpenAI Service to automate candidate engagement and prequalification via text messaging. They implemented a system that leverages large language models and customized prompts to search a database of 2 million profiles and conduct natural language conversations, while personalizing the assistant for each recruiter. This integration streamlined the recruitment workflow by reducing screening time and allowing recruiters to focus on high-value interactions.

Law&Company, a legal technology firm in South Korea, uses Anthropic's Claude and Claude 3.5 Sonnet to power SuperLawyer, the country's first AI legal assistant. SuperLawyer helps lawyers automate routine tasks such as legal research, document drafting, case law summarization, and compliance checking. By implementing a Retrieval Augmented Generation (RAG) system and leveraging Claude's function-calling capabilities, SuperLawyer provides accurate and efficient legal support, allowing lawyers to focus on high-value tasks.

AppFolio uses Anthropic's Claude 3 Haiku and Claude 3.5 Sonnet via Amazon Bedrock to power AI-assisted responses and task automation in their Realm-X platform. This helps property managers save time on routine communications with residents, owners, and vendors by providing AI-suggested responses and automating tasks.

Deployed Microsoft Copilot integrated with Microsoft Azure and Microsoft 365 to automate drafting, reporting, training material creation, and meeting note taking, enabling employees to focus on higher-value tasks through secure, compliant workflow automation and continuous feedback

Newfront, a modern insurance platform serving 20% of US startups with unicorn status, uses Claude from Anthropic to automate tedious insurance tasks. They have deployed Claude across their workflows to create a benefits assistant that provides employees with instant answers about coverage limits and eligible expenses, a contract review tool for legal teams, and automated processing of complex insurance documents, allowing brokers to focus on strategic guidance and problem-solving for clients.

The Warriors overhauled their IT and data infrastructure with Google Cloud, integrating 30+ fan-facing data sources and analyzing over 100M data points to build a custom mobile app using App Engine and Firebase for a personalized digital fan experience. They implemented Gemini for Google Workspace to automate repetitive administrative tasks, streamlining internal processes and saving 41 hours per employee annually. Additionally, they are exploring Vertex AI to integrate natural language search with BigQuery, enhancing data-driven decision-making for both team performance and fan engagement.

Pets at Home built an AI agent using Microsoft Copilot Studio integrated into its unified Azure data platform that consolidates disparate systems from its retail stores, online channel, veterinary clinics, and grooming services. This agent empowers the retail fraud detection team by rapidly scanning extensive transaction data to identify anomalies such as duplicate images in fraudulent claims, thereby streamlining fraud investigations. The implementation required minimal coding and seamlessly connected existing systems while ensuring strict data privacy within the company ecosystem.

Medigold Health, a UK occupational health provider, used Microsoft Azure OpenAI Service to automate medical report generation, reducing the time clinicians spend on paperwork. By integrating Azure OpenAI Service with Azure App Service, Azure Cosmos DB, and Azure SQL Database, they developed an AI application that generates reports from clinicians' consultation notes in about 15 seconds, allowing clinicians to focus more on patient care.

SEDUC implemented Azure OpenAI Service to automatically analyze millions of student essays for personalized, multidimensional feedback, significantly reducing manual grading efforts. They integrated Microsoft Copilot into their administrative workflows to automate content creation, legal document generation, payroll processing, and student registration while upholding strict data security and responsible AI practices.

Morgan Stanley integrated GPT-4 and Whisper from OpenAI into their workflows, including an internal chatbot and meeting summary tool, enabling financial advisors to quickly retrieve firm knowledge, generate summaries, and provide timely, tailored client insights.

Acentra Health developed MedScribe, a web app that uses Azure OpenAI Service to generate draft letters responding to healthcare service appeals.

Doctolib leverages Microsoft Azure OpenAI Service and Mistral Large on Azure to develop an AI-powered virtual assistant that transcribes medical consultations in real-time and generates summaries within 15 seconds, allowing practitioners to focus more on patient care.

KMS Lighthouse, a global technology company specializing in organizational knowledge management solutions, integrated Azure OpenAI Service into their platform to assist companies with content creation. The AI helps content authors be more efficient by generating summaries, automatic responses, enhancing content in knowledge articles, and producing FAQs and answers.

SACE, an Italian finance and insurance firm, uses Microsoft Copilot and Viva to streamline workflows and empower employees. Copilot reduces routine tasks like document sifting and email management, halving time spent on emails and speeding up loan application reviews. Viva supports Copilot adoption, helping reveal collaboration patterns and enabling initiatives like a flexible workweek.

PIMCO built ChatGWM, an AI-powered search platform using Azure AI. ChatGWM is a secure, retrieval augmented generation (RAG) application that searches across PIMCO-approved data sources to deliver relevant information to its teams. It allows associates to find information faster by typing questions and receiving accurate responses along with source references.

Localiza, a leading mobility company in Latin America, implemented Microsoft 365 Copilot to automate processes and improve efficiency. By integrating AI into their workflows, they enhanced employee productivity, optimized repetitive manual tasks, and improved inclusivity. They conducted training and hackathons to help employees effectively use Copilot, resulting in significant productivity gains across the company.