Intercom, a leading customer service platform, integrated Claude from Anthropic into their AI agent Fin to automatically resolve up to 86% of customer support queries with human-quality, personalized responses in over 45 languages. This implementation reduces response times from 30 minutes to seconds and enables human agents to focus on more complex issues.

Humach, a customer experience solutions provider, uses Claude via Amazon Bedrock to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. They developed a Custom Language Model framework integrated into their mAI Pilot platform, including digital voice agents, live agent assistance, sentiment analysis, and content classification.

Hume AI, a leader in emotionally intelligent AI systems, utilizes Anthropic's Claude to power natural and empathetic voice conversations through their EVI platform. This integration enables Hume's clients in healthcare, customer service, and consumer applications to build trust with users by providing emotionally aware and responsive interactions.

AES uses Claude on Google Cloud’s Vertex AI to automate their safety audit process, employing a multi-agent system to analyze documents, break down tasks, and generate reports. This system processes hundreds of pages, evaluates compliance, and produces detailed audit reports in about an hour.

Local Falcon, a platform that helps businesses improve their Google search rankings, utilizes Anthropic's Claude to analyze millions of customer reviews. This enables them to deliver clear, actionable recommendations, enhancing their clients' local search visibility.

To address scalability and fluctuating demand in the volatile crypto market, Coinbase implemented Claude for its customer support chatbot, agent assist tool, and help center search. This multi-cloud setup ensures high availability, rapid scaling, and secure, AI-driven support, streamlining operations and improving customer service quality.

Asana integrates Claude into its Work Graph® data model to power AI-driven features that improve work coordination, goal setting, and workflow automation for over 150,000 global customers. Key features include automated workflows, status updates, smart insights, and summaries, allowing teams to focus on strategic tasks.

ASAPP integrated Claude in Amazon Bedrock into its GenerativeAgent to provide AI-driven, context-aware customer service interactions. This eliminates the need for sensitive data redaction, allowing private, end-to-end encrypted conversations that maintain context and deliver natural interactions.

Braintrust, an AI-powered recruiting platform, uses Anthropic's Claude and Claude 3.5 Sonnet to enhance their talent acquisition process. They integrated Claude into key features like AIR (AI Recruiter), which conducts initial screening interviews, and a job description generator that helps clients create compelling job postings.

Tabnine, an AI coding assistant, uses Claude 3.5 Sonnet for code explanations, suggestions, and code generation. Using Claude in Amazon Bedrock, Tabnine assists on common coding tasks like completions, debugging, test generation, refactoring, and code migration.

Hebbia, an AI platform for knowledge work serving asset managers, investment banks, and law firms, leverages Claude's capabilities to analyze vast amounts of complex documents efficiently, generating actionable insights through features like meta-prompting and natural language interactions without requiring users to master prompt engineering.

You.com uses Claude to provide comprehensive answers and automate complex tasks. They leverage Claude's advanced reasoning for features like the Research Agent for in-depth analysis, coding assistance for developers, and customizable AI agents for specific workflows.

BlueFlame uses Claude to give small investment teams enterprise-grade analytical capabilities, enabling them to analyze vast document sets and uncover insights at institutional scale without needing in-house technical expertise.

Inscribe uses Claude to power AI Risk Agents that automate fraud detection, document verification, and risk analysis for banks and fintechs.

The European Parliament launched Archibot, an AI-powered tool built with Claude in Amazon Bedrock, to enhance access to their archives. Archibot allows users to search and understand millions of documents, reducing search time by 80% and improving user satisfaction by 58%. The tool processes 10 times more queries monthly, offering multilingual support and retrieval-augmented generation (RAG) to help researchers and policymakers analyze legislative documents and create reports efficiently.

WRTN uses Claude to power natural, engaging character interactions and creative storytelling for millions of users across Asia. They aggregate AI services across companionship, entertainment, and productivity to make advanced AI technology accessible to everyday users in South Korea and Japan.

Notion uses Claude to improve its product, offering AI features like Q&A, autofill, and writing assistance. These features help businesses like Osaka Gas reduce search time by 35% and save Remote.com 10 minutes per search across 300 queries daily. Notion’s use of Claude even eliminates the need for additional AI tools for some companies like dbt Labs, who estimate they save over $35k annually.

Decagon uses Anthropic's Claude to create AI agents that deliver hyper-personalized, 24/7 customer service by integrating with existing ticketing systems and customer databases, allowing enterprises to provide white-glove support at scale, handling inquiries from simple to complex processes that previously required human agents.

MagicSchool, an AI assistant platform for educators and students, uses Anthropic's Claude to help teachers save time by automating tasks like lesson planning, quizzes, and personalized student feedback. This allows teachers to focus more on student interaction, reducing burnout and improving education quality.

Tome uses Anthropic's Claude to power an AI sales assistant for synthesizing insights and uncovering strategic account opportunities.

Cove uses Anthropic's Claude models to create an AI thought partner within a visual workspace.

Slack is using Anthropic's Claude to empower enterprise developers to create custom AI applications within their workspaces.

Lonely Planet uses Claude to extract geospatial data from its vast content libraries, enabling the rapid creation of personalized travel itineraries.

LexisNexis uses Claude via Amazon Bedrock for processing detailed legal documents that require high-quality technical analysis and long context windows.

Bridgewater Associates developed an Investment Analyst Assistant using Anthropic's Claude on Amazon Bedrock.

Headstart uses Anthropic’s Claude to drastically accelerate enterprise software development, reducing project timelines from months to weeks. Claude writes 90-97% of the code, allowing Headstart to focus on architecture and problem-solving.

Gumroad, an e-commerce platform for digital creators, uses Claude 3.5 Sonnet to enable customer support teams to fix issues with code and contribute to product development. Claude assists them in writing code, locating files, and resolving customer issues.

Quora developed Poe, its own generative AI platform for people to discover and chat with AI-powered bots, including Gemini, Anthropic’s Claude, Meta’s Llama, and Mistral’s Large 2 — many of which are hosted on Google Cloud’s purpose-built AI infrastructure.

Lex, an AI-powered writing platform, uses Claude to assist writers by providing real-time feedback, style improvements, and idea generation.

Wedia, a platform for companies to store and manage digital assets, leverages Claude via Amazon Bedrock to automate the creation of metadata for images and videos. It allows them to process 20-30,000 images per month.