Humach, a customer experience solutions provider, uses Claude via Amazon Bedrock to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. They developed a Custom Language Model framework integrated into their mAI Pilot platform, including digital voice agents, live agent assistance, sentiment analysis, and content classification.

To address scalability and fluctuating demand in the volatile crypto market, Coinbase implemented Claude for its customer support chatbot, agent assist tool, and help center search. This multi-cloud setup ensures high availability, rapid scaling, and secure, AI-driven support, streamlining operations and improving customer service quality.

ASAPP integrated Claude in Amazon Bedrock into its GenerativeAgent to provide AI-driven, context-aware customer service interactions. This eliminates the need for sensitive data redaction, allowing private, end-to-end encrypted conversations that maintain context and deliver natural interactions.

The European Parliament launched Archibot, an AI-powered tool built with Claude in Amazon Bedrock, to enhance access to their archives. Archibot allows users to search and understand millions of documents, reducing search time by 80% and improving user satisfaction by 58%. The tool processes 10 times more queries monthly, offering multilingual support and retrieval-augmented generation (RAG) to help researchers and policymakers analyze legislative documents and create reports efficiently.

Bridgewater Associates developed an Investment Analyst Assistant using Anthropic's Claude on Amazon Bedrock.

LexisNexis uses Claude via Amazon Bedrock for processing detailed legal documents that require high-quality technical analysis and long context windows.

Wedia, a platform for companies to store and manage digital assets, leverages Claude via Amazon Bedrock to automate the creation of metadata for images and videos. It allows them to process 20-30,000 images per month.

Armanino, a major accounting firm, uses Claude on Amazon Bedrock to revolutionize its accounting services by reducing manual tasks and improving client communication. The firm’s AI-powered tools, such as the document request system, have led to a 65% reduction in writing tasks, a 60% decrease in follow-up clarifications, and significant time savings across audit, tax, and consulting practices.

BigDataCorp, a data analytics and consulting firm from Brazil, uses Mistral AI models hosted on AWS Bedrock to enable client businesses to dive deeper into their data using natural language.