Cathay Pacific Airways integrates Microsoft 365 Copilot to enhance efficiency and customer experiences. Copilot automates routine tasks, helps employees work smarter, streamlines meetings by summarizing highlights and action items, and condenses lengthy reports into concise summaries, freeing up time for strategic activities.

Commerzbank partnered with Google Cloud to automate its financial advisory documentation process by integrating a multi-step generative AI pipeline. They implemented a user-friendly frontend and Java Spring backend to import and chunk client call recordings stored on GCP, which were processed using Gemini 1.5 Pro for diarized transcription, fact extraction, and summary generation, with quality assurance provided by Vertex AI Gen AI Evaluation Service. This automation streamlined the regulatory documentation workflow, enabling sales advisors to focus on high-value client engagements.

BBVA, a global financial institution, widely adopted ChatGPT Enterprise, creating over 2,900 custom GPTs within five months. By integrating ChatGPT into various departments, BBVA empowered its 125,000 employees to develop tailored AI solutions that enhance efficiency, spark creativity, and streamline workflows. This democratized AI access enabled rapid prototyping, reduced project timelines from weeks to hours, and facilitated the sharing of expert knowledge across the organization.

Canadian Tire Corporation uses Azure OpenAI Service to develop ChatCTC, an internal digital assistant that helps over 3,000 employees with tasks like training, building job descriptions, and generating product descriptions, saving them 30–60 minutes per day. They also developed CeeTee, an AI-powered shopping assistant that simplifies the tire buying process for customers, leading to increased revenue from online sales conversions.

Toyota deployed a system named O-Beya integrating nine specialized AI agents powered by GPT-4o to capture and consolidate decades of engineering expertise. The solution leverages Microsoft Azure OpenAI Service with API integration via Azure Functions and a vector search–enabled Cosmos DB to process design reports, regulatory data, and handwritten documents, streamlining powertrain design workflows and preserving expert knowledge amid retirements.

EY collaborated with Microsoft developers to enhance Azure AI Foundry's inclusivity by conducting structured diary studies, co-design sprints, and iterative prototyping sessions with neurodivergent technologists. Feedback from six copilot creation activities drove the development of customizable notification systems, including toast notifications and adaptive task guidance, which streamlined the platform's user interface and learning support for improved digital workflows.

Dentsu built a predictive analytics copilot leveraging Azure AI Foundry and Azure OpenAI Service to enable conversational access to media insights for campaign planning and budget optimization. They implemented the solution using loosely coupled microservices on Azure Kubernetes Service with API-based integration and GitHub GenAIOps Prompt Flow templates, embedding it within their existing business applications. The system was governed through shared modules to ensure responsible AI deployment and streamline media analytics workflows.

Lenovo integrated AI-powered Copilot into its Dynamics 365 Contact Center and Customer Service platforms to automate inquiry response handling and routine tasks. They implemented a unified, multilingual chat service where customer inquiries are processed in natural language and historical service data is leveraged to provide real-time resolution suggestions and generate detailed post-call summaries. This integration streamlined support workflows and enabled agents to focus on more complex customer issues.

Dow implemented Microsoft 365 Copilot to empower teams with AI-driven insights and automate freight invoice analysis. They deployed two supply chain agents – a prompt-and-response agent for real-time invoice review and an autonomous agent via Copilot Studio to process PDF invoices automatically, integrating these into logistics operations to optimize billing and cost management. This solution streamlined workflows and improved process accuracy across departments.

Coles uses Azure Stack HCI and Azure Machine Learning to build an intelligent edge backbone, improving management of applications and AI/computer vision use cases across 500+ stores.

Eaton, a global power management company, adopted Microsoft 365 Copilot to automate the creation of 1,000 standard operating procedures (SOPs) and improve data access across teams. Copilot helps teams work more efficiently, focus on strategic tasks, and facilitate smooth onboarding.

Clifford Chance, a global law firm, adopted Microsoft 365 Copilot and Microsoft Viva to streamline tasks, automate processes, and enhance collaboration. Lawyers use Copilot to draft and manage emails, track new legislation, and ensure compliance, allowing them to focus on complex legal work. They are exploring Copilot Studio to create agents for compliance and other tasks.

Rox, a sales platform, integrated OpenAI’s GPT-4o, GPT-4o mini, and Realtime API into their system to create a three-tiered AI-powered assistance platform. This includes data unification, complex reasoning, and interaction layers, enabling the Rox Agent Swarm to automate repetitive tasks and provide actionable insights, increasing sales reps' productivity by 50%.

apree health adopted Google Workspace to centralize data access management and secure sensitive patient data by consolidating disparate security systems into a unified admin console. They implemented a zero-trust strategy with granular access controls, endpoint management, and integrated Gemini for Google Workspace to streamline document creation and collaboration across development and patient care. The migration, supported by SADA, involved transitioning over 1,200 employees and providing extensive training to facilitate a smooth change management process.

Zurich Insurance Group uses Azure OpenAI Service to develop advanced AI applications in underwriting, improving risk assessments and accelerating the underwriting process. By leveraging Azure OpenAI Service's advanced language AI and text-to-speech models, Zurich can process unstructured data like reports, images, and emails in various languages across its global operations.

Thoughtworks implemented an AI-powered enterprise event planning solution leveraging Google's Gemini Pro multimodal capabilities. The system analyzes historical data, regional event schedules, customer shopping insights, and enterprise strategic guidance to automatically generate a personalized event calendar complete with campaign details, promotion types, image assets, and recommended schedules. Marketing teams interact with an integrated AI assistant to review, adjust, and approve event proposals, significantly streamlining their planning process.

Globant implemented an AI-powered video search solution that processes uploaded videos in Google Cloud by automatically generating detailed embeddings from frame analysis, transcriptions, and scene descriptions. The system then indexes these embeddings in a vector database, enabling both text and image-based queries to retrieve specific content within seconds. This solution enhances media content management processes for producers, editors, and researchers by drastically reducing manual search efforts.

IVP implemented Perplexity Enterprise Pro to enhance investment diligence by providing accurate, real-time answers to complex research queries, streamlining documentation and communication across five teams, and supporting continuous learning and workflow improvements.

The Estée Lauder Companies, a global leader in prestige beauty, adopted ChatGPT Enterprise and created over 240 custom GPTs. These GPTs help employees query large consumer and clinical trial datasets in plain English, reducing manual data handling and speeding insight generation. They also support on-brand copywriting and vendor data analysis, enabling faster, data-driven product development and marketing.

DLA Piper, a global law firm, implemented Microsoft 365 Copilot to streamline document creation, optimize workflows, enhance productivity, and automate routine tasks. By integrating Copilot with Microsoft 365 applications, they improved productivity and reduced time spent on lower-value tasks while maintaining robust data security.

Asana integrates Claude into its Work Graph® data model to power AI-driven features that improve work coordination, goal setting, and workflow automation for over 150,000 global customers. Key features include automated workflows, status updates, smart insights, and summaries, allowing teams to focus on strategic tasks.

Banestes migrated its on-premise systems to Google Workspace in a multi-phase transition executed in partnership with IPNET, which included workshops, video trainings, and a custom Google Sites library to onboard over 2,600 users. They leveraged AppSheet to develop 8 internal applications that automated 6 manual processes—resulting in a 70% reduction in support calls—and integrated Gemini AI to expedite document analysis for credit and compliance, thereby streamlining email, chat, and videoconference workflows.

Braintrust, an AI-powered recruiting platform, uses Anthropic's Claude and Claude 3.5 Sonnet to enhance their talent acquisition process. They integrated Claude into key features like AIR (AI Recruiter), which conducts initial screening interviews, and a job description generator that helps clients create compelling job postings.

Hydro Ottawa, a major electricity provider for Canada’s capital, implemented Google Workspace and Gemini to improve collaboration, create job posts, conduct legal and technical research, write policies, generate content, summarize documents, and organize meeting agendas across all teams.

Vimeo integrated Google Meet’s AI-driven note-taking and summarizing capabilities by implementing Gemini for Google Workspace across its videoconferencing and collaborative document platforms. They rolled out Google Docs, Sheets, and Slides company-wide to support simultaneous multi-user editing and integrated these tools with Google Meet to automatically generate meeting notes and action items. This implementation streamlined internal meetings and enhanced overall project collaboration across teams.

Citi partnered with Google Cloud to migrate multiple workloads and applications to its secure, scalable infrastructure, integrating Vertex AI to enable generative AI capabilities for developer toolkits, document processing, and customer service workflows. This multi-year strategic initiative modernizes core IT systems, streamlines employee workflows, and enhances high-performance computing for Citi’s Markets business.

L’Oréal built GenAI as a Service by developing a comprehensive set of declarative generative AI APIs accessible via its internal L’OréalAPI portal, enabling developers to integrate advanced AI features without worrying about LLM connectivity or billing complexities. Using Google Cloud Run for scalable, serverless deployment and integrating LangChain to connect with LLMs like Gemini Pro 1.5, the solution supports prompt completion, chat with memory, and image generation. This implementation streamlines internal workflows across multiple departments while ensuring robust data security and governance.

Institut Curie implemented Microsoft 365 Copilot in partnership with Witivio to develop a dedicated "Copilot for Researcher" agent that automates time-consuming administrative tasks, including retrieving and summarizing scientific literature and streamlining supply order management via cross-referencing internal directories. The solution was integrated into existing Microsoft 365 workflows to enable natural language queries for literature searches, order processing, and internal communications, thereby freeing researchers to focus on core cancer research while ensuring expert validation of AI outputs. By offloading routine tasks and safeguarding data integrity, the system optimizes research processes and enhances operational efficiency.

Siemens AG leveraged Microsoft's Azure OpenAI Service to enhance their Siemens Industrial Copilot, an AI assistant for industrial automation engineering. The Copilot uses generative AI to automate repetitive tasks such as data management, sensor configuration, and reporting, helping engineers focus on complex, value-added work. Over 100 companies are using the Copilot to streamline processes, address labor shortages, and drive innovation. thyssenkrupp Automation Engineering plans to roll out the Copilot globally starting in 2025.

Pennymac, one of the largest lenders and mortgage servicers in the US, leverages Gemini for Google Workspace and Vertex AI to enhance efficiency while ensuring data security. The HR team uses Gemini for drafting job descriptions and policy documents, while technical teams use Gemini with proprietary data to improve the underwriting process by querying regulations and best practices.