AI case studies using {model/tool}

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Vodafone Group

Telecommunications
Customer Agents
Quick win
Use case
Faster customer issue resolution
Context

Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.

Models/tools
...
4
See use case & results
Source:
microsoft.com
Feb 5, 2025

PIMCO

Finance
Employee Agents
Quick win
Use case
Faster data search
Context

PIMCO built ChatGWM, an AI-powered search platform using Azure AI. ChatGWM is a secure, retrieval augmented generation (RAG) application that searches across PIMCO-approved data sources to deliver relevant information to its teams. It allows associates to find information faster by typing questions and receiving accurate responses along with source references.

Models/tools
...
4
See use case & results
Source:
customers.microsoft.com
Dec 3, 2024

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