AI use cases in {region}
McLaren Racing is using Google AI to get up-to-the-millisecond insights during races and training to gain a competitive edge.
Generali Italia, Italy's largest insurance provider, used Vertex AI to build a model evaluation pipeline that helps ML teams quickly evaluate performance and deploy models.
Commerzbank is enhancing developer efficiency through Code Assist's robust security and compliance features.
Capgemini has been using Code Assist to improve software engineering productivity, quality, security, and developer experience, with early results showing workload gains for coding and more stable code quality.
Robert Bosch, the world's largest automotive supplier, revolutionizes marketing through gen AI-powered solutions, streamlining processes, optimizing resource allocation, and maximizing efficiency across 100+ decentralized departments.
Vodafone uses Vertex AI to search and understand specific commercial terms and conditions across more than 10,000 contracts with more than 800 communications operators.
Bayer is building a radiology platform that will assist radiologists with data analysis, intelligent search, and to create documents that meet healthcare requirements needed for regulatory approval. The bioscience company is also harnessing BigQuery and Vertex AI to develop additional digital medical solutions and drugs more efficiently.
IHG Hotels & Resorts is building a generative AI-powered chatbot to help guests easily plan their next vacation directly in the IHG One Rewards mobile app.
IntesaSanpaolo, Macquarie Bank, and Scotiabank are exploring the potential of gen AI to transform the way we live, work, bank, and invest — particularly how the new technology can boost productivity and operational efficiency in banking.
Mercedes Benz will infuse e-commerce capabilities into its online storefront with a gen AI-powered smart sales assistant. Mercedes also plans to expand its use of Google Cloud AI in its call centers and is using Vertex AI and Gemini to personalize marketing campaigns.
ING Bank aims to offer a superior customer experience and has developed a gen-AI chatbot for workers to enhance self-service capabilities and improve answer quality on customer queries.
The Barcelona Supercomputing Center has developed Aloe, a family of fine-tuned open healthcare LLMs built on Meta Llama 3. Aloe features advanced training and inference mechanisms, achieving over 10 accuracy points improvement and setting new standards for ethical performance in healthcare AI through policy alignment and Direct Preference Optimization, leading to state-of-the-art results for open healthcare 7B LLMs.
Holiday Extras uses ChatGPT Enterprise across every team, saving over 500 hours weekly. It helps with multilingual marketing copy, improves data fluency for non-technical employees, accelerates engineering productivity, and enhances UI/UX design with a custom GPT. Customer service inquiries are handled 30% by AI, increasing NPS scores.
Robin AI uses Anthropic’s Claude to streamline contract review processes by accelerating legal workflows up to 8-10 times. By integrating Claude via Amazon Bedrock, Robin AI ensures data security and trust, which are critical to its legal users, allowing lawyers to work with AI as a co-pilot in contract negotiation and review.
An Post uses Microsoft Copilot Studio to create a self-service digital assistant that helps customers get answers to questions about postal products, track packages, and enhance efficiency, supporting their digital strategy and improving the customer experience.
Gojob, a French HR-tech platform specializing in temporary worker staffing, uses Mistral AI to automate the candidate screening process. By integrating Mistral Large into their recruitment platform on Azure, they employ a GenAI recruiting assistant that conducts real-time conversations with potential candidates, facilitating pre-qualification and automating initial screening. This streamlines the hiring process, enhances productivity, and improves the efficiency of matching candidates with job opportunities.
BNP Paribas, the leading bank in the European Union, uses Mistral's AI models for Global Markets use cases, achieving very positive results. Due to this success, they plan to expand collaboration across the entire group in 2024, exploring a broader range of applications to enhance various business operations.
Pretto, a leading online French mortgage broker, leverages Mistral AI models to analyze communications between brokers and borrowers. Brokers can access summaries of exchanges, better understand client needs, and monitor home-buying projects more effectively, improving productivity and customer experience.
Orange, France's largest telecommunications company, uses Mistral models to generate personalized promotional messages tailored to recipients' characteristics, enhancing sales activities. A tailor-made marketing campaign launched in 2023 significantly increased conversion rates. Due to its success, Orange will continue collaborating with Mistral AI in 2024.
Qonto, a leading European business finance solution, integrated Mistral Large to automate responses to low-support customer requests. Handling over 30,000 chats per month, this significantly improved the efficiency and accuracy of customer support and fraud detection systems, enhancing quality of service and customer satisfaction.
Zalando, a leading European e-commerce platform, integrated Mistral AI models hosted on AWS Bedrock to enhance customer engagement and operational efficiency. This enables personalized recommendations, improved customer service, and streamlined operations, providing customers with seamless shopping experiences while improving operational efficiency.
Synapse leverages Mistral's advanced models to generate personalized, evidence-based medical recommendations tailored to each patient's clinical context. This helps physicians make faster, more informed decisions, enhancing patient care and medical outcomes. Used by over 30% of French general practitioners and 300 hospitals, Synapse ensures accurate guidance is readily available.
The Government of Iceland partnered with OpenAI to use GPT-4 to preserve and promote the Icelandic language. Through reinforcement learning from human feedback (RLHF), GPT-4 is being trained to produce more accurate Icelandic translations, correcting grammar, cultural context, and fluency. This initiative aims to support Iceland's cultural heritage and provide resources for preserving other low-resource languages in the face of global digitalization.
Be My Eyes uses GPT-4's visual input capability to develop a Virtual Volunteer™ within its app, helping blind and low vision users navigate daily life tasks like identifying objects or navigating environments. The AI provides real-time contextual information and allows for interactive conversation, significantly enhancing independence for users.
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