AI case study

Boost staff productivity

by
Buckinghamshire Council
Context

Buckinghamshire Council deployed Microsoft 365 Copilot to select user groups across its operations, including digital, business services, and customer service. Staff use Copilot for tasks like transcribing meetings, drafting reports, and creating presentations. This has led to productivity improvements, quality enhancements, and time savings enabling teams to do more with less.

Results

Staff report 10–20% time savings, enabling them to support more areas of the council and take on more tasks.

Results not reported in the source
Industry
Government
Region
Europe
Published
September 30, 2024
Agent type
Employee Agents
AI provider
Microsoft
Models/tools
Not disclosed
ICE score
512
The ICE framework in this database provides a quick way to assess the feasibility and potential impact of AI use cases, with higher scores signaling more actionable opportunities.

Impact: Potential benefits to the business.

Confidence: Likelihood of achieving expected results.

Ease: Simplicity of implementation in terms of resources and time.

ICE Score: Calculated by multiplying the component scores.

Note:
Each score is AI-generated based on available data and should be viewed merely as a general guideline for deeper exploration of the use cases.
Impact
8
Confidence
8
Ease
8

28

AI use cases in

Government

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Hellenic Cadastre

Government
Data Agents
Quick win
Use case
Faster property assessments
Context

Built an AI-powered system using Azure OpenAI Service to automatically read and categorize property contracts, apply legal rules, and generate automated assessments; integrated a digital assistant to answer citizen inquiries and support staff upskilling.

Models/tools

Cradle Fund

Government
Use case
Unified access to startup resources
Context

Cradle Fund, a Malaysian government agency supporting startups, built an AI-driven chatbot powered by Azure OpenAI Service on their MYStartup Single Window platform. The chatbot provides instant answers to user queries, offers personalized assistance, and enhances user engagement by analyzing queries and providing accurate responses around the clock without human intervention.

Models/tools

NASA

Government
Data Agents
Quick win
Use case
Simplified Earth data discovery
Context

NASA collaborated with Microsoft to develop Earth Copilot by integrating Azure OpenAI Service into its existing EARTHDATA VEDA platform. This AI-powered solution allows users to query complex geospatial datasets using plain language, simplifying data search and analysis for scientists and policymakers. The implementation leverages robust cloud infrastructure, machine learning, and natural language processing to transform traditionally complex data retrieval processes.

Models/tools
Explore industries

295

companies using

Employee Agents

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Use case
Building learning tools and making content
Context

Super Teacher integrated Anthropic's Claude to generate initial code for interactive educational tools and draft lesson plans for subjects ranging from pre-K to 5th grade. They embedded the AI into both software development and content creation workflows with mandatory human review to ensure safety and quality standards. This integration streamlined operational processes, enabling engineering and content teams to focus on higher-level development and creative enhancements.

Models/tools
...
1
Use case
Fast registration & safety
Context

704 Apps implemented an AI solution using Vertex AI and Gemini 1.5 Pro to automate and accelerate driver identity verification and safety monitoring. They integrated these AI models into their existing cloud infrastructure built on Firebase and Google Kubernetes Engine, centralizing real-time data for document validation and audio sentiment analysis. The system alerts the central monitoring team when risk-related language is detected, streamlining operational decision-making and enhancing security.

Models/tools
...
2
Use case
Efficient data handling
Context

LY Corporation leveraged OpenAI’s API to integrate advanced generative AI into its flagship services, including a GPT‑4o-powered LINE AI Assistant and GPT‑4 enhancements in Yahoo! JAPAN Search for summarizing reviews and generating travel plans. They also deployed SeekAI, an in-house productivity tool using RAG to rapidly retrieve information from internal documentation, streamlining employee inquiries and operations.

Models/tools
...
2
Explore agents

226

solutions powered by

Microsoft

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Use case
Multilingual reading difficulties
Context

The school deployed Microsoft Reading Progress and Microsoft Immersive Reader, two AI-powered apps integrated within Microsoft Teams, to support individualized learning. The tools record reading sessions, provide real-time feedback on pronunciation and errors, and translate texts to enable comprehension across multiple languages. This setup streamlines classroom instruction, personalizes student learning, and reduces teacher workload.

Models/tools
...
2
Use case
Faster customer issue resolution
Context

Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.

Models/tools
...
4
Use case
Faster oncology data extraction
Context

Ontada leveraged Microsoft’s Azure OpenAI Service Batch API and Azure AI Foundry to build its ON.Genuity platform, which processes 150 million unstructured oncology documents to automatically extract nearly 100 critical data elements across 39 cancer types. They integrated the new platform with their structured iKnowMed system using Azure Databricks for data ingestion and Azure Document Intelligence for text extraction, transforming manual chart review processes into an automated workflow that supports clinical decision-making and life science product development.

Models/tools
...
4
Explore AI providers

153

AI use cases in

Europe

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Use case
Automated customer support
Context

Tidio integrated Anthropic’s Claude model to develop their Lyro AI agent, automating customer support interactions across both live chat and email channels. They implemented a network of specialized AI agents for conversation rating, summarization, and a dynamic routing system that selects the optimal API between native Anthropic API and Google Cloud Vertex AI based on performance metrics, streamlining support workflows and enabling personalized product recommendations.

Models/tools
...
2
Use case
Multilingual reading difficulties
Context

The school deployed Microsoft Reading Progress and Microsoft Immersive Reader, two AI-powered apps integrated within Microsoft Teams, to support individualized learning. The tools record reading sessions, provide real-time feedback on pronunciation and errors, and translate texts to enable comprehension across multiple languages. This setup streamlines classroom instruction, personalizes student learning, and reduces teacher workload.

Models/tools
...
2
Use case
Personalized post-click landing
Context

Dataïads built an AI-powered “Post-Click Experience” system that automatically generates personalized landing pages by analyzing user context such as ad origin, product type, and behavior. The solution is implemented by integrating API access from Google Ads with Google Cloud managed services (Cloud Run and BigQuery) for automated scaling and controlled cost management, while planning to incorporate Vertex AI for further optimization. This implementation directly enhances ad campaign management and improves ecommerce conversion processes.

Models/tools
...
1
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Thoughts & ideas