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500+ battle-tested AI case studies to supercharge your strategy
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Unified access to startup resources
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Cradle Fund, a Malaysian government agency supporting startups, built an AI-driven chatbot powered by Azure OpenAI Service on their MYStartup Single Window platform. The chatbot provides instant answers to user queries, offers personalized assistance, and enhances user engagement by analyzing queries and providing accurate responses around the clock without human intervention.
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User engagement quadrupled, resolution time reduced from two days to a few clicks, decreased customer service costs by 35%, increased daily average visits 10-fold, and increased international interactions by 40%.
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23
AI use cases in
Government
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The City of Madrid created VisitMadridGPT, an AI virtual assistant using Azure OpenAI Service, to provide tourists with accurate, real-time information and personalized responses in over 95 languages.
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The City of Rome is implementing a GPT-4-powered virtual assistant called Julia via Microsoft Azure OpenAI Service. It guides visitors away from crowded tourist hotspots by providing personalized recommendations for lesser-known sites, leveraging a city-curated dataset to offer trustworthy and diverse travel experiences.
Axon, a leader in public safety technology, developed Draft One, an AI tool built on Azure OpenAI Service. Draft One transcribes body-worn camera audio and drafts high-quality narratives for police reports in seconds, significantly reducing officers' paperwork time.
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122
companies using
Customer Agents
Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.
Kodif, a customer support automation platform, uses Anthropic's Claude via Amazon Bedrock to automate up to 90% of support tickets for clients. By integrating Claude 3.5 Sonnet, Kodif powers AI agents that handle complex workflows like refunds and cancellations, enhancing support efficiency and transforming customer support into a revenue source.
Assembled, a support operations platform, uses Anthropic's Claude models to power Assist, their AI agent and copilot, enhancing customer support by integrating AI and human efforts. They employ Claude for dynamic ticket categorization, intelligent routing between AI and human agents, real-time response generation, and analyzing issues to automatically route cases to the optimal handler—whether AI agent or human with specific expertise.
143
solutions powered by
Microsoft
Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.
Medigold Health, a UK occupational health provider, used Microsoft Azure OpenAI Service to automate medical report generation, reducing the time clinicians spend on paperwork. By integrating Azure OpenAI Service with Azure App Service, Azure Cosmos DB, and Azure SQL Database, they developed an AI application that generates reports from clinicians' consultation notes in about 15 seconds, allowing clinicians to focus more on patient care.
Acentra Health developed MedScribe, a web app that uses Azure OpenAI Service to generate draft letters responding to healthcare service appeals.
37
AI use cases in
Asia
Orange uses Anthropic's Claude to automate manga translation, combining translation agent models with inpainting technology and direct image input to handle visual elements, streamlining localization and allowing translators to focus on nuance.
Law&Company, a legal technology firm in South Korea, uses Anthropic's Claude and Claude 3.5 Sonnet to power SuperLawyer, the country's first AI legal assistant. SuperLawyer helps lawyers automate routine tasks such as legal research, document drafting, case law summarization, and compliance checking. By implementing a Retrieval Augmented Generation (RAG) system and leveraging Claude's function-calling capabilities, SuperLawyer provides accurate and efficient legal support, allowing lawyers to focus on high-value tasks.
Cathay Pacific Airways integrates Microsoft 365 Copilot to enhance efficiency and customer experiences. Copilot automates routine tasks, helps employees work smarter, streamlines meetings by summarizing highlights and action items, and condenses lengthy reports into concise summaries, freeing up time for strategic activities.
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