Tabiya, a company working for youth employment, has built a chatbot that helps young people find employment opportunities; it asks questions, draws out skills and experiences and matches those to appropriate roles.

CareerVillage is building an app called Coach to empower job seekers, especially underrepresented youth, in their career preparedness; already featuring 35 career development activities, the aim is to have more than 100 by next year.

Hotelplan Suisse built a chatbot trained on the business’s travel expertise to answer customer inquiries in real-time, and, following that success, it plans to use gen AI to create travel content.

Personal AI offers a “personal language model” using only the data of one individual or brand and allowing them to control and own how it is used. Built on your own data, facts, and opinions, it creates a responsive and interactive messaging experience that helps people be more productive and deepen relationships.

Character.ai built its realistic conversational chat platform using the full stack of Google Cloud AI services, including for model training and daily operations.

UPS Capital uses AI together with UPS data to provide a confidence score for shippers to determine the probability of a successful delivery.

GroupBy developed an AI-first Search and Discovery Platform powered by Vertex AI Search for Retail. This solution is meticulously designed to optimize revenue, strengthen brand loyalty, and drive sales growth for B2C and B2B retailers.

Beyond 12 has developed an AI-powered college coach to offer scalable coaching to first-generation students that’s available over text, app, and the web.

Alaska Airlines is developing natural language search, providing travelers with a conversational experience powered by AI that’s akin to interacting with a knowledgeable travel agent. This chatbot aims to streamline travel booking, enhance customer experience, and reinforce brand identity.

Bennie Health uses Vertex AI to power its innovative employee health benefits platform, providing actionable insights and streamlining data management in order to enhance efficiency and decision-making for employees and HR teams.

Upeo Labs, a Kenyan AI startup, leverages Meta's Llama 3.1 for Somo-GPT, a teaching assistant that digitizes Kenya’s national curriculum, with conversational assistance across subjects like biology, history, and mental health.

Ada uses GPT-4 to power a customer service automation platform, enhancing resolution rates by focusing on customer satisfaction.

Clay has used both OpenAI and Anthropic’s models to power its AI sales tool, which automates outreach by identifying leads, enriching data, and generating personalized email messaging.

Devoteam, an AI-driven tech consulting company, is rolling out 4,000 Gemini for Google Workspace licenses across all its business units. By empowering employees with Gemini's generative AI features, Devoteam enhances internal productivity and collaboration, enabling staff to work smarter, faster, and more creatively.

Alkemy implemented Dynamics 365 Sales to improve customer service and operational efficiency.

Indeed uses OpenAI's GPT models for contextual job matching in its 'Invite to Apply' feature, offering personalized job recommendations with detailed explanations as to why a candidate is a good fit.

Zoom uses Meta's Llama in a federated approach to develop AI Companion, a generative AI assistant integrated into Zoom Workplace and Business Services. AI Companion leverages both open-source and closed-source large language models to provide features like meeting summaries, smart recordings, and next steps at no additional cost for eligible paid plans. This implementation helps users avoid repetitive tasks, enhances collaboration and productivity, and maintains data security and privacy by keeping customer data within Zoom’s secured servers. With over 700,000 accounts using AI Companion and growing adoption, Zoom's AI integration significantly improves user experience and operational efficiency.

Intuit integrates Claude into their AI financial assistant for TurboTax, providing millions of users with clear, accurate explanations of tax calculations. This implementation boosted customer confidence, increased helpfulness ratings, and improved conversion rates for completed federal tax filings during the 2024 tax season. Intuit collaborated with Anthropic to optimize the performance of Claude for tax filing, ensuring accuracy and scalability during peak filing times.

BestViewReviews has upgraded to Meta Llama 3 8B from Llama 2 7B, using GenAI and LLMs to analyze millions of customer reviews and expert blogs. This provides unbiased and independent product advice, empowering customers to make better-informed buying decisions.

Gupshup.io's CX Product Suite 'Converse' is now powered by ACE LLM, domain-specific models fine-tuned for enterprise-grade conversations based on Meta's Llama 2. This enhances their offerings in customer acquisition, marketing, commerce, and support.

PROMPTS program leverages Meta Llama and machine learning to support maternal health in Africa by efficiently triaging incoming questions, identifying urgent cases, and providing critical support to expecting mothers in Kenya. Plans to enhance capabilities to reach 1.3 million women across Sub-Saharan Africa.

SNCF, in collaboration with Alp Valley and partners, integrated Meta's Llama 3.1 to create a multilingual, voice-enabled virtual assistant for Paris' Gare du Nord. Unveiled at Vivatech Paris and the Paris 2024 Summer Olympics, this assistant enhances passenger experience by providing real-time train information and multilingual support, demonstrating advanced module development and efficient workflow validation.

Nsure.com uses Copilot Studio to create custom AI copilots that automate up to 90% of incoming customer requests, such as handling insurance quotes, payments, renewals, and discounts.

Clay has used both OpenAI and Anthropic’s models to power its AI sales tool, which automates outreach by identifying leads, enriching data, and generating personalized email messaging. This saves lots of hours of manual data work and improves the quality of outreach, increasing customer engagement and revenue while reducing costs.

FoondaMate, a study helper for middle & high school students in emerging markets, uses Meta's Llama to power its AI study buddy available on WhatsApp and Messenger. It answers questions on various subjects, adapts to different English levels and uses multi-step guidance. The platform currently has 3 million students across South Africa, Zimbabwe, and Nigeria – and report 30% uplift in university eligibility for their users.

MavenAGI uses GPT-4 to power automated customer support agents. It integrates with CRMs like Salesforce and Zendesk to personalize responses, evaluate answers, and resolve 93% of customer queries autonomously. This results in a 60% reduction in resolution time and reduces the cost per ticket from $40 to $8, enhancing both customer and employee experience.

Virgin Money's AI-powered virtual assistant, Redi, supports credit card customers 24/7 through the Virgin Money Credit Card app. Built using Microsoft's Copilot suite in partnership with IBM, Redi provides conversational assistance with a mix of practical help and humor, enhancing customer experience and winning the "Best application of AI in Financial Services" award at the Card & Payments Awards.

London Heathrow Airport uses Copilot Studio to enable their “Here to Help” team with a custom AI copilot, providing real-time answers to customer questions via Microsoft Teams. The AI aggregates information from various sources like internal FAQs and public websites, improving the passenger experience and boosting the confidence of the non-operational staff assisting passengers.

MNP Digital partnered with the City of Burlington to create "CoBy," a digital assistant using Microsoft Copilot Studio. CoBy digests and summarizes information-heavy content to provide easy-to-understand responses, helping residents with questions about city services and regulatory requirements. The AI offers 24/7 support, improving customer service and access to local bylaws information.

BYU Pathway Worldwide integrated generative AI into their Copilot Studio support bot, resulting in immediate time savings of over 150 human hours per week.