Chatbase integrates OpenAI's realtime API to enable live voice conversations in customer chatbots.

Twilio integrated AI-driven automation powered by Google Cloud to transform its customer engagement platform. They incorporated advanced natural language processing and self-service automation into their contact center workflows, enabling real-time, context-aware support. This implementation streamlined customer support processes, reducing manual intervention and accelerating response times.

Twilio integrates OpenAI's Realtime API into its Flex platform to enable live voice translation in contact centers.

Dunelm implemented a generative AI-driven product discovery solution by replacing its traditional search engine with Google Cloud’s Vertex AI Search for Retail on its website. This integration leverages advanced AI to analyze customer queries and deliver personalized product recommendations, automating the search process and enhancing the online shopping journey.

Speak uses OpenAI's Realtime API to power its role-play feature, allowing users to practice conversations in a new language with AI-powered, speech-to-speech interactions. The app leverages multimodal capabilities to provide more human-like feedback.

Healthify uses OpenAI's Realtime API to power Ria, an AI coach that engages in natural conversations to provide nutrition and fitness advice. The AI can escalate to human dietitians when personalized support is needed.

Apollo is built using a neuro-symbolic architecture that replaces traditional transformer models by merging generative AI with rule-based symbolic reasoning for transparent decision-making. It converts unstructured inputs into a structured interaction state and incorporates continuous human feedback for daily fine-tuning, ensuring precise tool activation and compliance. This innovative implementation streamlines conversational agent workflows and enhances overall reliability.

Priceline integrated advanced AI algorithms with real-time travel data and customer behavior analysis to deliver dynamic pricing and personalized travel recommendations. They implemented these AI-driven techniques across their booking platforms, including web and mobile channels, to optimize pricing strategies and ensure travelers receive competitive deals.

The ETO uses ChatGPT to streamline translation services across multiple state departments. This AI-driven workflow improves the accuracy, speed, and cultural relevance of translations in languages like Spanish, Somali, and Hmong. The ETO integrates ChatGPT for faster turnarounds, making government services more accessible and inclusive.

Tecnológico de Monterrey implemented TECgpt, an AI-powered ecosystem built on Azure OpenAI Service and GPT-4o to provide 24/7 academic tutoring and administrative support across its campuses. Professors integrated their educational materials with customizable prompting systems to generate teaching content and automate routine inquiries, streamlining both academic and administrative workflows. The platform enhances personalized learning and immediate access to essential institutional information while maintaining data privacy and content safety.

Mercado Libre uses the Verdi platform powered by GPT-4o, GPT-4o mini, and GPT-3.5 Turbo to improve inventory capacity, fraud detection, customer service mediation, and personalized notifications.

Mercado Libre has incorporated semantic search into its digital shopping platforms, using AI embeddings from the Vertex AI Agent Builder, which greatly improved product recommendations and discoverability for more than 200 million consumers across Latin America.

Volkswagen of America built a virtual assistant in the myVW app, where drivers can explore their owners’ manuals and ask questions, such as, “How do I change a flat tire?” or “What does this digital cockpit indicator light mean?” Users can also use Gemini’s multimodal capabilities to see helpful information and context on indicator lights simply by pointing their smartphone cameras at the dashboard.

PODS used Gemini to create “the world’s smartest billboard” for its trucks, that adapts to each Neighbourhood in New York city and changes in real-time.

mRelief has built an SMS-accessible AI chatbot to simplify the application process for the SNAP food assistance program in the U.S., featuring easy-to-understand eligibility information.

Snap has deployed the multimodal capability of Gemini within its “My AI” chatbot.

Quora developed Poe, its own generative AI platform for people to discover and chat with AI-powered bots, including Gemini, Anthropic’s Claude, Meta’s Llama, and Mistral’s Large 2 — many of which are hosted on Google Cloud’s purpose-built AI infrastructure.

Formula E can now summarize a two-hour long race commentary into a 2-minute podcast in any language, incorporating driver data and ongoing seasonal storylines.

Click Therapeutics develops prescription digital therapeutics designed to treat disease. Its Clinical Operations team leverages Gemini for Google Workspace to transform complex operations data into actionable insights, so they can quickly pinpoint ways to streamline the patient experience in clinical trials.

Justicia Lab uses Google’s AI technology to power an assistant that helps immigrants and asylum seekers by analyzing legal documents. Users can upload photos of important documents—such as immigration letters or notices—and the AI extracts key information (e.g. important deadlines, eligibility for immigration relief, etc) and provides personalized guidance on next steps.

Gojek (a “super app” similar to Uber but for Indonesia) uses AI to allow customers to use voice commands to complete things like bill payments and money transfers.

Telecom Italia (TIM) implemented a Google-powered voice agent to address many customer calls.

ScottsMiracle-Gro built a chatbot that provides tailored gardening advice and product recommendations from their gardening brands.

Motorola’s Moto AI leverages Gemini and Imagen to help smartphone users unlock new levels of productivity, creativity, and enjoyment with features such as conversation summaries, notification digests, image creation, and natural language search — all with reliable responses grounded in Google Search.

Tabiya, a company working for youth employment, has built a chatbot that helps young people find employment opportunities; it asks questions, draws out skills and experiences and matches those to appropriate roles.

CareerVillage is building an app called Coach to empower job seekers, especially underrepresented youth, in their career preparedness; already featuring 35 career development activities, the aim is to have more than 100 by next year.

Hotelplan Suisse built a chatbot trained on the business’s travel expertise to answer customer inquiries in real-time, and, following that success, it plans to use gen AI to create travel content.

Personal AI offers a “personal language model” using only the data of one individual or brand and allowing them to control and own how it is used. Built on your own data, facts, and opinions, it creates a responsive and interactive messaging experience that helps people be more productive and deepen relationships.

Character.ai built its realistic conversational chat platform using the full stack of Google Cloud AI services, including for model training and daily operations.

UPS Capital uses AI together with UPS data to provide a confidence score for shippers to determine the probability of a successful delivery.