US News saw a double-digit impact in key metrics like click-through rate, time spent on page, and traffic volume to its pages after implementing Vertex AI Search.

Samsung is deploying Gemini Pro and Imagen 2 to their Galaxy S24 smartphones so users can take advantage of features like text summarization, organization, and magical image editing.

Etsy uses Vertex AI training to optimize their search recommendations and ads models, delivering better listing suggestions to buyers and helping sellers grow their businesses.

Target uses Google Cloud to power AI solutions on the Target app and Target.com, including personalized Target Circle offers and Starbucks at Drive Up, their curbside pickup solution.

Alaska Airlines is developing a personalized travel search experience using advanced AI techniques, creating hyper-personalized recommendations that engage customers early and foster loyalty through AI-generated content.

Best Buy is using Gemini to launch a generative AI-powered virtual assistant this summer that can troubleshoot product issues, reschedule order deliveries, manage Geek Squad subscriptions, and more; in-store and digital customer-service associates are also gaining gen-AI tools to better serve customers anywhere they need help.

ADT is building a customer agent to help its millions of customers select, order, and set up their home security.

ING Bank aims to offer a superior customer experience and has developed a gen-AI chatbot for workers to enhance self-service capabilities and improve answer quality on customer queries.

The Central Texas Regional Mobility Authority is using Vertex AI to modernize transportation operations for a smoother, more efficient journey.

Healthify, India’s largest health platform, uses OpenAI's GPT-4 Vision and Whisper to improve food tracking and health coaching. The integration has increased food tracking by 50% and doubled user engagement with nutrition coaching. Healthify plans to expand to 20 countries and save millions of lives by improving fitness and reversing metabolic diseases globally.

KissanAI has released Dhenu Llama 3, a multilingual AI agriculture assistant tailored for Indian farmers. Built on Meta’s Llama 3 8B architecture, Dhenu understands voice and text inputs and is integrated with platforms like WhatsApp, supporting 22 languages including 9 Indian languages. This assists farmers in accessing agricultural advice and information, enhancing farming practices through advanced AI capabilities.

Lifespan uses GPT-4 to simplify complex surgical consent forms from a college reading level to a 6th grade reading level, reducing word count by 25% and improving patient comprehension. The revised forms were implemented across the Lifespan healthcare system, including intake and chemotherapy consent forms, leading to more accessible medical documentation and better patient outcomes.

Front, an AI-powered customer service platform, integrates Mistral 7B via AWS Bedrock to summarize email threads. This automatically provides support agents with concise overviews of customer issues, reducing time spent reading long conversations and leading to faster response times and enhanced customer satisfaction. By streamlining support operations, Front enables its customers to handle more tickets efficiently without compromising quality.

Odia Generative AI is an open-source project aimed at expanding LLM capabilities for the Odia language, spoken by 40 million in India. Using Meta Llama 2, OdiaGenAI has developed the Odia Llama, a fine-tuned LLM for Odia, and is exploring applications like AI chatbots and AI tutors, thereby enhancing accessibility and digital inclusion for Odia speakers.

Digital Green uses OpenAI's GPT-4 to develop Farmer.Chat, a generative AI chatbot that supports agricultural extension services in countries like India and Kenya. It provides farmers with tailored advice by integrating Digital Green's vast library of agricultural knowledge, including training videos and research factsheets. By enhancing extension agents' ability to assist farmers, Farmer.Chat reduces the cost of traditional services and improves access to localized farming expertise.

HP uses Microsoft Copilot Studio to provide personalized product recommendations on its website. Small business customers can use natural language to find the best products for their needs, reducing the number of clicks compared to traditional methods. This enhances the user experience and builds trust by offering real-time responses using Generative AI.

An Post uses Microsoft Copilot Studio to create a self-service digital assistant that helps customers get answers to questions about postal products, track packages, and enhance efficiency, supporting their digital strategy and improving the customer experience.

Holland America Line, in partnership with Acuvate, uses Microsoft Copilot Studio's generative AI to power an online concierge. This AI-driven solution assists customers throughout the booking journey, handling inquiries about room options, packages, and entry requirements. Acuvate's involvement ensures seamless integration and optimization, improving customer engagement and satisfaction while driving revenue growth.

RSM partnered with the City of Kelowna to streamline the building permit process using Microsoft Copilot Studio. The interactive AI chatbot asks users natural language questions about their projects and passes the information via Power Automate to Power Apps, which auto-fills forms. Initially focused on swimming pool permits, the solution will expand to cover all types of permits, reducing approval times from months to days.

WHOOP integrates GPT-4 into its wearable device companion app to offer personalized, 24/7 fitness and health coaching. WHOOP Coach analyzes users' unique health data and provides conversational, actionable recommendations based on their goals, such as improving sleep or training for a marathon, revolutionizing how users engage with their health data.

AudioCodes uses Azure and Microsoft Copilot to enhance its managed services and accelerate the migration to Microsoft Teams Phone, reducing proof of concept setup from six to eight weeks to just one day. The integration of Copilot and AI-driven solutions streamlines operations, improves customer experiences, and enhances call handling through features like intelligent routing and automation.

Gojob, a French HR-tech platform specializing in temporary worker staffing, uses Mistral AI to automate the candidate screening process. By integrating Mistral Large into their recruitment platform on Azure, they employ a GenAI recruiting assistant that conducts real-time conversations with potential candidates, facilitating pre-qualification and automating initial screening. This streamlines the hiring process, enhances productivity, and improves the efficiency of matching candidates with job opportunities.

Pretto, a leading online French mortgage broker, leverages Mistral AI models to analyze communications between brokers and borrowers. Brokers can access summaries of exchanges, better understand client needs, and monitor home-buying projects more effectively, improving productivity and customer experience.

Qonto, a leading European business finance solution, integrated Mistral Large to automate responses to low-support customer requests. Handling over 30,000 chats per month, this significantly improved the efficiency and accuracy of customer support and fraud detection systems, enhancing quality of service and customer satisfaction.

Zalando, a leading European e-commerce platform, integrated Mistral AI models hosted on AWS Bedrock to enhance customer engagement and operational efficiency. This enables personalized recommendations, improved customer service, and streamlined operations, providing customers with seamless shopping experiences while improving operational efficiency.

Pratham developed 'BaalSakhi', a chatbot powered by Meta's Llama 2 (70B), integrating via WhatsApp to provide personalized, on-demand support for early childhood care and education to parents and caregivers in resource-poor settings. BaalSakhi draws insights from trusted sources like government departments, UNICEF, WHO, and childcare experts, helping users navigate their child's early development journey independently.

Stripe uses GPT-4 to enhance user support by customizing responses based on detailed understanding of how businesses use the platform. It also helps improve documentation support by answering user queries and summarizing technical documents. Additionally, GPT-4 aids in fraud detection by analyzing community interactions and flagging suspicious behavior.

Duolingo uses GPT-4 to enhance its language learning app with two key features: Role Play, an AI conversation partner, and Explain My Answer, which offers grammar explanations for user mistakes. These features, integrated into a new subscription tier called Duolingo Max, provide users with dynamic, contextual conversation practice and improve learning outcomes.

Khan Academy is using GPT-4 to power Khanmigo, an AI assistant that serves as a virtual tutor for students and a classroom assistant for teachers. The pilot program aims to personalize learning by asking individualized questions to deepen student understanding, and to help teachers quickly tailor lessons and materials for their classrooms.

Be My Eyes uses GPT-4's visual input capability to develop a Virtual Volunteer™ within its app, helping blind and low vision users navigate daily life tasks like identifying objects or navigating environments. The AI provides real-time contextual information and allows for interactive conversation, significantly enhancing independence for users.