AI case study

Improving passenger experience

by
SNCF
Context

SNCF, in collaboration with Alp Valley and partners, integrated Meta's Llama 3.1 to create a multilingual, voice-enabled virtual assistant for Paris' Gare du Nord. Unveiled at Vivatech Paris and the Paris 2024 Summer Olympics, this assistant enhances passenger experience by providing real-time train information and multilingual support, demonstrating advanced module development and efficient workflow validation.

Results
Results not reported in the source
Region
Europe
Published
July 15, 2024
Agent type
Customer Agents
AI provider
Meta
Models/tools
Not disclosed
ICE score
336
The ICE framework in this database provides a quick way to assess the feasibility and potential impact of AI use cases, with higher scores signaling more actionable opportunities.

Impact: Potential benefits to the business.

Confidence: Likelihood of achieving expected results.

Ease: Simplicity of implementation in terms of resources and time.

ICE Score: Calculated by multiplying the component scores.

Note:
Each score is AI-generated based on available data and should be viewed merely as a general guideline for deeper exploration of the use cases.
Impact
8
Confidence
7
Ease
6

24

AI use cases in

Transportation & Logistics

See All

Uber

Transportation & Logistics
Use case
Efficient customer support interactions
Context

Uber uses OpenAI's ChatGPT Enterprise to enhance customer support by providing AI assistants that offer empathetic and efficient responses, automate investigations, and augment human agent capabilities. The AI also helps personalize and optimize interactions across their multi-sided platform.

Models/tools

U.S. Venture

Transportation & Logistics
Use case
Faster financial reconciliations
Context

Deployed Dynamics 365 Supply Chain Management to centralize warehouse data and integrated Microsoft 365 Copilot for Finance (with an Excel-based finance agent) to automate monthly reconciliations and financial workflows.

Cathay Pacific Airways Limited

Transportation & Logistics
Use case
Streamlined meeting management
Context

Cathay Pacific Airways integrates Microsoft 365 Copilot to enhance efficiency and customer experiences. Copilot automates routine tasks, helps employees work smarter, streamlines meetings by summarizing highlights and action items, and condenses lengthy reports into concise summaries, freeing up time for strategic activities.

Models/tools
Explore industries

172

companies using

Customer Agents

See All
Use case
Secure on-premises AI
Context

NVIDIA partnered with Google Cloud to enable on-premises agentic AI by integrating Google Gemini models with NVIDIA Blackwell platforms and Confidential Computing, ensuring data sovereignty and regulatory compliance for sensitive enterprise operations. The solution further optimizes AI inference and observability by deploying a GKE Inference Gateway alongside NVIDIA Triton Inference Server, NVIDIA NeMo Guardrails, and NVIDIA Dynamo to enhance secure routing and load balancing for enterprise workloads.

Models/tools
...
7
Use case
Faster tax form processing
Context

Intuit integrated Google Cloud’s Document AI and Gemini models into its GenOS platform to automate the autofill of ten common U.S. tax forms, including complex 1099 and 1040 forms. The solution extracts and categorizes data from uploaded documents, drastically reducing manual data entry for TurboTax customers. This integration streamlines tax preparation workflows and improves speed and accuracy.

Models/tools
...
2
Use case
Optimized CX workflows
Context

Capgemini partnered with Google Cloud to develop industry-specific agentic AI solutions that automate customer request handling across multiple channels such as web, social, and phone. The implementation integrates Google Agentspace, Customer Engagement Suite, and Agent2Agent interoperability protocol into existing customer service infrastructures to enhance personalized support, call routing, and workflow automation. This advanced solution transforms customer experience by streamlining communications and enabling proactive engagement.

Models/tools
...
3
Explore agents

49

solutions powered by

Meta

See All
Use case
Automate image segmentation
Context

Roboflow uses Meta's Segment Anything Model (SAM) to enable users to automatically segment objects in images and videos, significantly reducing the time required to create training datasets for computer vision models.

Models/tools
...
2
Use case
Protecting customer privacy in personalized recommendations
Context

Untukmu.AI, an online gifting site in Indonesia, uses Meta's Llama 3.1 8B model with split inference processing to protect customer privacy. By running part of the AI model on customers' devices and the rest on their servers, they deliver personalized gift recommendations without accessing or storing personal data. This ensures customer privacy while still providing high-quality, tailored suggestions, enhancing trust and satisfaction.

Models/tools
...
1
Use case
Understanding complex codebases
Context

CodeGPT, a popular coding assistant with over 1.4 million downloads, integrates Meta's Llama models to enhance developer productivity. By using Llama 3.2 (90B), CodeGPT helps developers not just generate code but also answer questions about their codebase, debug code, and onboard new team members. It includes a codebase graph mechanism that lets Llama understand entire repositories, allowing developers to effectively "talk" with their code. This integration leads to at least a 30% increase in productivity and accelerates onboarding from months to days.

Models/tools
...
1
Explore AI providers

159

AI use cases in

Europe

See All
Use case
Faster research reports
Context

Deutsche Bank developed DB Lumina, an AI-powered research agent built on Gemini and Vertex AI through a partnership with Google Cloud. The solution automates the creation of financial research reports by rapidly condensing extensive market data—such as converting a 400-page report into a three-page summary—thereby streamlining analysis workflows while maintaining rigorous data privacy standards.

Models/tools
...
2
Use case
Optimized CX workflows
Context

Capgemini partnered with Google Cloud to develop industry-specific agentic AI solutions that automate customer request handling across multiple channels such as web, social, and phone. The implementation integrates Google Agentspace, Customer Engagement Suite, and Agent2Agent interoperability protocol into existing customer service infrastructures to enhance personalized support, call routing, and workflow automation. This advanced solution transforms customer experience by streamlining communications and enabling proactive engagement.

Models/tools
...
3
Use case
Scalable contract detection
Context

wealthAPI implemented a next‐gen contract detection solution by integrating DataStax Astra DB on Google Cloud and leveraging Google Gemini models for AI‐powered analysis. They deployed DataStax’s vector search and real‐time insights capabilities to scale contract detection across millions of users in less than three months, streamlining wealth management workflows by dramatically reducing response times and efficiently handling massive data volumes.

Models/tools
...
1
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Thoughts & ideas