AI use case

Support scaling

by
Intercom
Context

Intercom, a leading customer service platform, integrated Claude from Anthropic into their AI agent Fin to automatically resolve up to 86% of customer support queries with human-quality, personalized responses in over 45 languages. This implementation reduces response times from 30 minutes to seconds and enables human agents to focus on more complex issues.

Results

Resolves up to 86% of support volume with human-quality, personalized responses, 51% average resolution rate, reduces response times from 30 minutes to seconds, delivers responses in over 45 languages.

Results not reported in the source
Region
Global
Published
November 27, 2024
Agent type
Customer Agents
AI provider
Anthropic
Models/tools
Not disclosed
ICE score
700
The ICE framework in this database provides a quick way to assess the feasibility and potential impact of AI use cases, with higher scores signaling more actionable opportunities.

Impact: Potential benefits to the business.

Confidence: Likelihood of achieving expected results.

Ease: Simplicity of implementation in terms of resources and time.

ICE Score: Calculated by multiplying the component scores.

Note:
Each score is AI-generated based on available data and should be viewed merely as a general guideline for deeper exploration of the use cases.
Impact
10
Confidence
10
Ease
7

23

AI use cases in

Marketing & Sales

See All

Local Falcon

Marketing & Sales
Data Agents
Quick win
Use case
Local search visibility
Context

Local Falcon, a platform that helps businesses improve their Google search rankings, utilizes Anthropic's Claude to analyze millions of customer reviews. This enables them to deliver clear, actionable recommendations, enhancing their clients' local search visibility.

Models/tools
...
1

Rox

Marketing & Sales
Use case
Automate sales workflows
Context

Rox, a sales platform, integrated OpenAI’s GPT-4o, GPT-4o mini, and Realtime API into their system to create a three-tiered AI-powered assistance platform. This includes data unification, complex reasoning, and interaction layers, enabling the Rox Agent Swarm to automate repetitive tasks and provide actionable insights, increasing sales reps' productivity by 50%.

Incubeta

Marketing & Sales
Use case
Streamline workflows and enhance creativity
Context

Incubeta implemented Gemini for Google Workspace, using AI-powered tools like Help Me Write and Gemini Search to reduce time spent on tasks like client prep, email and document creation, and market research, allowing employees to focus on higher-value activities.

Explore industries

107

companies using

Customer Agents

See All
Use case
Accessible study support
Context

StudyFetch built a comprehensive learning platform powered by Claude, providing personalized learning experiences through their AI tutor Spark.E. The platform analyzes lectures, generates study materials, and offers 24/7 tutoring support in over 20 languages, enabling students to master complex subjects with tailored, interactive assistance.

Models/tools
...
2
Use case
Automate customer interactions
Context

Humach, a customer experience solutions provider, uses Claude via Amazon Bedrock to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. They developed a Custom Language Model framework integrated into their mAI Pilot platform, including digital voice agents, live agent assistance, sentiment analysis, and content classification.

Models/tools
...
2
Use case
Empathetic voice interactions
Context

Hume AI, a leader in emotionally intelligent AI systems, utilizes Anthropic's Claude to power natural and empathetic voice conversations through their EVI platform. This integration enables Hume's clients in healthcare, customer service, and consumer applications to build trust with users by providing emotionally aware and responsive interactions.

Models/tools
...
1
Explore agents

61

solutions powered by

Anthropic

See All
Use case
Accessible study support
Context

StudyFetch built a comprehensive learning platform powered by Claude, providing personalized learning experiences through their AI tutor Spark.E. The platform analyzes lectures, generates study materials, and offers 24/7 tutoring support in over 20 languages, enabling students to master complex subjects with tailored, interactive assistance.

Models/tools
...
2
Use case
Automate customer interactions
Context

Humach, a customer experience solutions provider, uses Claude via Amazon Bedrock to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. They developed a Custom Language Model framework integrated into their mAI Pilot platform, including digital voice agents, live agent assistance, sentiment analysis, and content classification.

Models/tools
...
2
Use case
Empathetic voice interactions
Context

Hume AI, a leader in emotionally intelligent AI systems, utilizes Anthropic's Claude to power natural and empathetic voice conversations through their EVI platform. This integration enables Hume's clients in healthcare, customer service, and consumer applications to build trust with users by providing emotionally aware and responsive interactions.

Models/tools
...
1
Explore AI providers

129

AI use cases in

Global

See All
Use case
Accessible study support
Context

StudyFetch built a comprehensive learning platform powered by Claude, providing personalized learning experiences through their AI tutor Spark.E. The platform analyzes lectures, generates study materials, and offers 24/7 tutoring support in over 20 languages, enabling students to master complex subjects with tailored, interactive assistance.

Models/tools
...
2
Use case
Scaling renewable energy asset management
Context

AES uses Claude on Google Cloud’s Vertex AI to automate their safety audit process, employing a multi-agent system to analyze documents, break down tasks, and generate reports. This system processes hundreds of pages, evaluates compliance, and produces detailed audit reports in about an hour.

Models/tools
...
2
Use case
Democratizing AI access
Context

BBVA, a global financial institution, widely adopted ChatGPT Enterprise, creating over 2,900 custom GPTs within five months. By integrating ChatGPT into various departments, BBVA empowered its 125,000 employees to develop tailored AI solutions that enhance efficiency, spark creativity, and streamline workflows. This democratized AI access enabled rapid prototyping, reduced project timelines from weeks to hours, and facilitated the sharing of expert knowledge across the organization.

Models/tools
...
2
Explore regions