FinQuery, a fintech platform that helps organizations manage financial accounting and spending, uses Gemini for Google Workspace to enhance productivity and collaboration across its remote workforce. Employees use generative AI features to brainstorm ideas, draft emails and documents faster, assist in coding tasks, and solve complex business problems, allowing teams to work more efficiently and focus on higher-value activities.

Virgin Money's AI-powered virtual assistant, Redi, supports credit card customers 24/7 through the Virgin Money Credit Card app. Built using Microsoft's Copilot suite in partnership with IBM, Redi provides conversational assistance with a mix of practical help and humor, enhancing customer experience and winning the "Best application of AI in Financial Services" award at the Card & Payments Awards.

Klarna uses OpenAI's AI assistant to enhance the shopping and payments experience for 150 million consumers globally. The AI manages multilingual customer service, refunds, and returns, reducing query resolution time from 11 minutes to under 2 minutes. Additionally, Klarna integrates ChatGPT Enterprise across the organization, empowering 90% of employees to use generative AI for various tasks, significantly boosting efficiency.

Strategy teams at Paytm draft market landscape insights to inform their roadmaps.

Charles Schwab has integrated their own intelligence into the AI-powered Google SecOps, so analysts can better prioritize work and respond to threats.

BBVA uses AI in Google SecOps to detect, investigate, and respond to security threats with more accuracy, speed, and scale. The platform now surfaces critical security data in seconds, when it previously took minutes or even hours, and delivers highly automated responses.

MSCI uses machine learning with Vertex AI, BigQuery and Cloud Run to enrich its datasets to help our clients gain insight into around 1 million asset locations to help manage climate-related risks.

Commerzbank is enhancing developer efficiency through Code Assist's robust security and compliance features.

Box, Typeface, Glean, CitiBank, and Securiti AI discuss developing AI-powered apps across the enterprise, with measurable returns on investment for marketing, financial services, and HR use cases.

Discover Financial’s 10,000 employees at their contact center use AI during calls to search and synthesize information across detailed policies and procedures.

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Bank of New York Mellon built a chatbot for internal use to help employees find relevant information and answers to their questions.

Pennymac, a leading US-based national mortgage lender, is using Gemini across several teams including HR, where Gemini in Docs, Sheets, Slides and Gmail is helping them accelerate recruiting, hiring, and new employee onboarding.

IntesaSanpaolo, Macquarie Bank, and Scotiabank are exploring the potential of gen AI to transform the way we live, work, bank, and invest — particularly how the new technology can boost productivity and operational efficiency in banking.

IntesaSanpaolo, Macquarie Bank, and Scotiabank are exploring the potential of gen AI to transform the way we live, work, bank, and invest — particularly how the new technology can boost productivity and operational efficiency in banking.

IntesaSanpaolo, Macquarie Bank, and Scotiabank are exploring the potential of gen AI to transform the way we live, work, bank, and invest — particularly how the new technology can boost productivity and operational efficiency in banking.

ING Bank aims to offer a superior customer experience and has developed a gen-AI chatbot for workers to enhance self-service capabilities and improve answer quality on customer queries.

Sasfin Bank's legal team adopted Legal Interact's Contract Corridor, built on Azure, to centralize 20,000 documents and enhance contract management. Using Azure Cognitive Services for OCR and Azure OpenAI Service, the platform enables advanced search and AI-powered analysis of contract clauses, facilitating efficient tracking of obligations and key dates.

PayPal uses Copilot Studio to build an employee-facing copilot that can reason over multiple knowledge sources, providing consistent and relevant answers. This implementation has reduced the workload and costs of the support team while increasing employee engagement and loyalty.

BNP Paribas, the leading bank in the European Union, uses Mistral's AI models for Global Markets use cases, achieving very positive results. Due to this success, they plan to expand collaboration across the entire group in 2024, exploring a broader range of applications to enhance various business operations.

Pretto, a leading online French mortgage broker, leverages Mistral AI models to analyze communications between brokers and borrowers. Brokers can access summaries of exchanges, better understand client needs, and monitor home-buying projects more effectively, improving productivity and customer experience.

Qonto, a leading European business finance solution, integrated Mistral Large to automate responses to low-support customer requests. Handling over 30,000 chats per month, this significantly improved the efficiency and accuracy of customer support and fraud detection systems, enhancing quality of service and customer satisfaction.

Stripe uses GPT-4 to enhance user support by customizing responses based on detailed understanding of how businesses use the platform. It also helps improve documentation support by answering user queries and summarizing technical documents. Additionally, GPT-4 aids in fraud detection by analyzing community interactions and flagging suspicious behavior.

Morgan Stanley uses GPT-4 to power an internal-facing chatbot that helps wealth management advisors quickly search and retrieve insights from a vast internal knowledge base. The AI assists in organizing and synthesizing hundreds of thousands of pages of investment strategies, market research, and analyst insights, drastically improving the efficiency of financial advisors. Over 200 employees use it daily, transforming how advisors access and use company knowledge.