Holland America Line, in partnership with Acuvate, uses Microsoft Copilot Studio's generative AI to power an online concierge. This AI-driven solution assists customers throughout the booking journey, handling inquiries about room options, packages, and entry requirements. Acuvate's involvement ensures seamless integration and optimization, improving customer engagement and satisfaction while driving revenue growth.

RSM partnered with the City of Kelowna to streamline the building permit process using Microsoft Copilot Studio. The interactive AI chatbot asks users natural language questions about their projects and passes the information via Power Automate to Power Apps, which auto-fills forms. Initially focused on swimming pool permits, the solution will expand to cover all types of permits, reducing approval times from months to days.

PayPal uses Copilot Studio to build an employee-facing copilot that can reason over multiple knowledge sources, providing consistent and relevant answers. This implementation has reduced the workload and costs of the support team while increasing employee engagement and loyalty.

AudioCodes uses Azure and Microsoft Copilot to enhance its managed services and accelerate the migration to Microsoft Teams Phone, reducing proof of concept setup from six to eight weeks to just one day. The integration of Copilot and AI-driven solutions streamlines operations, improves customer experiences, and enhances call handling through features like intelligent routing and automation.

Avanade uses Microsoft Copilot for Sales to help its sellers streamline tasks like updating records, summarizing emails, and pulling relevant data from Microsoft Dynamics 365, Outlook, and Teams. This reduces workload, improves email responsiveness, and allows sellers to focus on client engagement and drive business strategy more efficiently.

Netlogic uses Microsoft Copilot for Sales to enhance its sales performance by automating meeting summaries, standardizing customer notes, and reducing notetaking discrepancies. This helps improve customer interactions, reduce sales cycles, and increase the closing rate. The use of Copilot also supports training for new employees and contributes to better work-life balance, resulting in a 25% increase in revenue within one quarter.