London Heathrow Airport uses Copilot Studio to enable their “Here to Help” team with a custom AI copilot, providing real-time answers to customer questions via Microsoft Teams. The AI aggregates information from various sources like internal FAQs and public websites, improving the passenger experience and boosting the confidence of the non-operational staff assisting passengers.

MNP Digital partnered with the City of Burlington to create "CoBy," a digital assistant using Microsoft Copilot Studio. CoBy digests and summarizes information-heavy content to provide easy-to-understand responses, helping residents with questions about city services and regulatory requirements. The AI offers 24/7 support, improving customer service and access to local bylaws information.

BYU Pathway Worldwide integrated generative AI into their Copilot Studio support bot, resulting in immediate time savings of over 150 human hours per week.

Victoria University of Wellington uses Microsoft Copilot Studio's generative AI capabilities to provide students with a 'single pane of glass' experience. The AI pulls from the University's data sources to deliver natural language answers to student queries, simplifying information access and enhancing the student experience. Over 90% of pilot participants reported positive feedback, and 95% said they would use the system again.

Chanel uses Microsoft's AI tools including Azure OpenAI Service, Microsoft Fabric, and Microsoft 365 Copilot to enhance client experience, operational excellence, and employee efficiency. They leverage generative AI to provide personalized recommendations, streamline employee tasks, and develop augmented clienteling apps, knowledge-based search, and training bots.

JourneyTEAM uses Copilot Studio's conversational and automation features to help clients replace repetitive tasks, allowing them to focus more on client engagement. This transformation enhances productivity and supports their mission of creating a positive, lasting impact.

Fusion5 uses Copilot Studio to offer consulting services that provide rapid Proof of Value for customers in generative AI. They tailor AI experiences for users within Microsoft 365, helping businesses establish a roadmap for further services and innovation.

Goodwill of Orange County developed an AI-powered app using Microsoft's Azure AI Services, including Azure AI Custom Vision and Azure AI Vision, to streamline the e-commerce listing process on ShopGoodwill.com. The app uses AI to identify clothing items, extract information from photos of labels, and generate listing descriptions using generative AI. This enables more people, including those with disabilities, to work in e-commerce positions and increases revenue for their mission.

Rijksmuseum partnered with Microsoft to harness Microsoft Copilot to automatically generate detailed, nuanced descriptions for its extensive art collection. They implemented the solution by training the AI model on existing written descriptions and integrating it into their digital workflow, supported by inclusive design testing sessions with blind and low-vision users. This approach transformed a labor-intensive manual process that took one hour per artwork into a scalable system capable of updating over one million pieces in just hours.

Unity built Muse Chat, an AI assistant integrated directly into the Unity Editor using Microsoft Azure OpenAI Service. They implemented the solution by leveraging GPT-4 and GPT-3.5 Turbo models along with Azure AI Content Safety to provide tailored troubleshooting and coding solutions based on Unity’s extensive documentation and project-specific settings. The integration streamlined the development process by enabling developers to resolve issues quickly and efficiently.

Motor Oil Group, a leading energy company in Greece, implemented Microsoft Copilot and Microsoft 365 Copilot to automate routine tasks across departments. By integrating AI into workflows, tasks like crafting speeches, presentations, and job descriptions now take minutes instead of weeks. This has allowed staff to focus on strategic initiatives, enhancing overall efficiency.

Lumen Technologies uses Microsoft Copilot for Sales and Microsoft 365 Copilot to automate routine tasks, boost productivity, and enhance customer service across its global operations. By reducing time spent on customer research from 4 hours to 15 minutes, the AI implementation is projected to generate an additional $50 million in revenue over a year.

Enerjisa Üretim implemented Microsoft Copilot to assist employees in summarizing meetings, drafting documents, creating presentations, and compiling reports. By leveraging AI capabilities, they significantly reduced time spent on administrative tasks, freeing employees to focus on strategic initiatives and increasing overall productivity.

AXA, a leading global insurance and asset management company, developed AXA Secure GPT, a secure generative AI platform powered by Azure OpenAI Service, to provide their 140,000 employees with access to generative AI tools within a secure and reliable environment. They implemented content filtering, data protection measures, authentication, and audit trails to ensure data safety and compliance with regulations like GDPR, and offered training and a prompt library to help employees use the platform efficiently.

Pacífico Seguros deployed Microsoft Copilot for Security as part of a comprehensive Zero Trust and XDR framework, integrating advanced generative AI to automate threat detection and incident response workflows. In collaboration with TC1 Labs, they unified disparate security systems and modernized CyberSOC operations by replacing legacy on-premises EDR technologies with cloud-based, agentless solutions. The implementation involved integrating risk-based access management, automated device provisioning, and real-time telemetry to streamline security monitoring and compliance with FFIEC standards.

Petrobras, a Brazilian energy company, developed ChatPetrobras using Azure OpenAI Service to help employees summarize reports, rewrite and translate text in documents, emails, and Teams messages. Hosted on Azure infrastructure, the tool ensures data privacy and compliance with government regulations. It is available to 110,000 users and also assists IT staff in generating code, improving productivity across the organization.

O2 Czech Republic, a leading telecommunications company, adopted Microsoft Copilot for Microsoft 365 to boost productivity and streamline meetings. By integrating Copilot with Microsoft Teams and Word, employees can automatically generate meeting summaries and action points, reducing time spent on administrative tasks. Copilot also allows employees to obtain summaries and action points from meetings they did not attend, enabling them to focus on more strategic work.

Morula Health, a provider of regulatory and clinical medical writing services, uses Microsoft 365 Copilot to enhance productivity. By integrating Copilot into Word and Teams, they automate repetitive tasks like summarizing complex data tables and capturing meeting details. This lets their writers focus on higher-value work, improving efficiency and quality.

Joos, a supplier of mobile charging stations, uses Microsoft Copilot for Microsoft 365 to streamline collaboration across time zones and languages. By integrating Copilot into PowerPoint, Teams, Outlook, and Excel, they create branded sales pitches faster, generate meeting recaps automatically, draft emails efficiently, and analyze data for key performance indicators.

Adobe leverages Microsoft Azure to streamline the customer experience, using AI and big data capabilities via Azure's OpenAI models. The partnership enables development of industry-specific AI, allowing Adobe to integrate their solutions with Microsoft's cloud services to create personalized customer experiences.

Adopted Power Platform to create a suite of automation solutions across departments by establishing an Automation Center of Excellence. The framework leverages low-code Power Automate flows integrated with AI-driven copilots (via Microsoft Copilot Studio) to handle ticket refunds, email inquiry categorization, and invoice processing.

Adobe is partnering with Microsoft to integrate Adobe Experience Cloud workflows and insights with Microsoft Copilot in Microsoft 365 applications. This planned integration will allow marketers to access relevant marketing insights and workflows from Adobe Experience Cloud and Microsoft Dynamics 365 directly within Outlook, Teams, and Word, leveraging generative AI capabilities to create content, manage approvals, and deliver experiences more efficiently.

McDonald's China established an AI Lab with Microsoft, using Azure AI tools and GitHub Copilot to enhance employee training at Hamburger University. AI assistants provide document translation, optimized search, and personalized learning, improving training efficiency.

Air India integrates Microsoft Copilot for Microsoft 365, including a custom plugin for Microsoft Teams, to streamline operational data analysis and decision-making. This allows teams to quickly analyze flight performance, delays, and other key metrics through natural language queries. The solution enhances collaboration across departments, boosting efficiency, reducing operational costs, and improving the employee experience.

Amadeus, a global provider of travel technology solutions, is deploying Microsoft 365 Copilot to empower employees to focus on value-added tasks. By integrating Copilot across Microsoft Teams, Word, PowerPoint, and Outlook, they aim to improve efficiency in tasks like drafting communications, summarizing meetings, and managing emails. An initial rollout to 300 users showed high adoption, with employees reporting significant time savings and enhanced productivity.

KPMG uses Microsoft Copilot for Microsoft 365 and Azure OpenAI Service to enhance productivity and automate ESG compliance checks. This includes expediting data discovery, automating manual tasks, and improving collaboration via Microsoft Teams, ultimately enabling subject matter experts to focus on more complex work.

Kantar, a global data, insights, and consulting company, adopted Windows 11 Enterprise and Microsoft 365 Copilot to enhance employee productivity. By moving to cloud-based Intune endpoint management, deploying Windows 11 Enterprise, and harnessing Microsoft Copilot, they improved employee experience, reduced IT processes, and boosted productivity. Employees use Microsoft 365 Copilot to analyze survey data, recap meetings, and create reports, freeing up time to focus on higher-value activities.

Onepoint, a global consulting and technology firm, implemented Microsoft Azure OpenAI Service to develop a secure conversational agent named Neo utilizing GPT technology to assist employees in tasks like generating interview reports and analyzing contracts. They also deployed GitHub Copilot to improve code quality and productivity among developers.

Sasfin Bank's legal team adopted Legal Interact's Contract Corridor, built on Azure, to centralize 20,000 documents and enhance contract management. Using Azure Cognitive Services for OCR and Azure OpenAI Service, the platform enables advanced search and AI-powered analysis of contract clauses, facilitating efficient tracking of obligations and key dates.

Cognizant uses Microsoft Azure Machine Learning to enhance its performance management system GoPerform by integrating AI to improve manager feedback, ensuring employees receive meaningful, actionable feedback.