AI case study

Faster game troubleshooting

by
Unity Technologies
Context

Unity built Muse Chat, an AI assistant integrated directly into the Unity Editor using Microsoft Azure OpenAI Service. They implemented the solution by leveraging GPT-4 and GPT-3.5 Turbo models along with Azure AI Content Safety to provide tailored troubleshooting and coding solutions based on Unity’s extensive documentation and project-specific settings. The integration streamlined the development process by enabling developers to resolve issues quickly and efficiently.

Results
Results not reported in the source
Published
May 21, 2024
Agent type
Code Agents
AI provider
Microsoft
Models/tools
Not disclosed
ICE score
448
The ICE framework in this database provides a quick way to assess the feasibility and potential impact of AI use cases, with higher scores signaling more actionable opportunities.

Impact: Potential benefits to the business.

Confidence: Likelihood of achieving expected results.

Ease: Simplicity of implementation in terms of resources and time.

ICE Score: Calculated by multiplying the component scores.

Note:
Each score is AI-generated based on available data and should be viewed merely as a general guideline for deeper exploration of the use cases.
Impact
8
Confidence
7
Ease
8

42

AI use cases in

Media & Entertainment

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Orange

Media & Entertainment
Use case
Faster manga translation
Context

Orange uses Anthropic's Claude to automate manga translation, combining translation agent models with inpainting technology and direct image input to handle visual elements, streamlining localization and allowing translators to focus on nuance.

Fanatics Betting and Gaming

Media & Entertainment
Use case
Automated finance processes
Context

Fanatics Betting and Gaming uses ChatGPT and custom GPTs across its finance department to automate vendor identification, contract summarization, and data analysis, freeing up time for strategy and higher-impact work.

Models/tools

SHUEISHA Inc.

Media & Entertainment
Use case
Simplified security operations
Context

Integrated Microsoft 365 E5 platform with Microsoft Security Copilot to automate and centralize incident response, authentication, and security monitoring across multiple digital tools.

Explore industries

56

companies using

Code Agents

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Use case
Real-time code support
Context

Bito implemented AI-powered developer agents by integrating Anthropic's Claude and leveraging Claude 3.7 Sonnet for advanced reasoning into its code review and coding workflows. They utilized Anthropic’s robust API and developer-friendly infrastructure to embed an AI Code Review Agent and Bito Wingman directly within developers’ Git workflows and popular IDEs, enabling automated analysis of pull request diffs and code architecture. This integration streamlined code review, error detection, and code generation processes while upholding security standards.

Models/tools
...
2
Use case
Complex code navigation
Context

Augment code integrated Anthropic's Claude within Google Cloud's Vertex AI to develop an AI-powered code assistant that provides expert-level contextual understanding of complex software systems. By automating code comprehension, debugging, documentation, and change propagation within development workflows, the solution dramatically reduced project timelines and sped up developer onboarding while ensuring SOC 2 Level 2 compliant security protocols.

Models/tools
...
2
Use case
Unified dev workflows
Context

Factory built a command center for software development by embedding OpenAI’s reasoning models directly into its platform’s workflows. They integrated specific models—using o1 for complex architectural planning, o3‑mini for rapid exploration and bug triage, and GPT‑4o for real-time code generation—across various stages of the development lifecycle. This implementation streamlined coding, design, review, and knowledge retrieval processes by reducing manual research and minimizing context switching, enabling developers to focus on high-leverage tasks.

Models/tools
...
3
Explore agents

226

solutions powered by

Microsoft

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Use case
Multilingual reading difficulties
Context

The school deployed Microsoft Reading Progress and Microsoft Immersive Reader, two AI-powered apps integrated within Microsoft Teams, to support individualized learning. The tools record reading sessions, provide real-time feedback on pronunciation and errors, and translate texts to enable comprehension across multiple languages. This setup streamlines classroom instruction, personalizes student learning, and reduces teacher workload.

Models/tools
...
2
Use case
Faster customer issue resolution
Context

Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.

Models/tools
...
4
Use case
Faster oncology data extraction
Context

Ontada leveraged Microsoft’s Azure OpenAI Service Batch API and Azure AI Foundry to build its ON.Genuity platform, which processes 150 million unstructured oncology documents to automatically extract nearly 100 critical data elements across 39 cancer types. They integrated the new platform with their structured iKnowMed system using Azure Databricks for data ingestion and Azure Document Intelligence for text extraction, transforming manual chart review processes into an automated workflow that supports clinical decision-making and life science product development.

Models/tools
...
4
Explore AI providers

279

AI use cases in

North America

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Use case
Rigid support workflows
Context

Zendesk integrated OpenAI's models to create adaptive AI service agents that autonomously manage customer conversations and execute resolution tasks. They implemented a multi-agent architecture featuring task identification, conversational RAG, procedure compilation, and procedure execution agents integrated with existing support workflows through API calls and natural language procedure definitions, while providing real-time chain-of-thought visibility. This solution transitions from traditional intent-based bots to a hybrid model of scripted and generative reasoning, streamlining customer service processes.

Models/tools
...
2
Use case
Instant personalized support
Context

Chatbase integrated Anthropic's Claude into its multi-channel customer support platform to automate routine inquiries and deliver instant, personalized support across web chat, WhatsApp, Slack, and Instagram. They implemented the solution by embedding AI agents through APIs that integrate with business systems such as Stripe for order status checks and refund processing, while enabling customizable brand voice and multilingual communication with optional human oversight. This approach streamlined customer service workflows and provided advanced analytics to help teams quickly identify trends and optimize interactions.

Models/tools
...
1
Use case
Personalized student support
Context

Pensieve integrated Anthropic's Claude models (Claude 3.5 Sonnet and Claude 3.7 Sonnet) to build AI teaching assistants that automate grading and provide 24/7 personalized tutoring. The system clusters student submissions to calibrate grading rubrics and transforms static PDFs into interactive worksheets while enforcing instructor-controlled policies. This integration streamlines course management workflows and enhances real‐time classroom analytics.

Models/tools
...
2
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Thoughts & ideas