Teladoc Health uses Microsoft 365 Copilot to transform its telehealth operations by automating routine tasks and boosting efficiency. Copilot acts as a personal assistant, handling note-taking during meetings, finding project information, and proofreading emails. Integrated with Microsoft Power Automate and Power BI, Copilot categorizes and routes client issues, handles tasks, initiates workflows, and synthesizes reports, leading to substantial time savings, faster client service response times, and streamlined onboarding processes.

Replaced legacy PBX infrastructure by deploying a cloud-based Microsoft Teams Phone and Teams Rooms solution with Direct Routing and Operator Connect, and initiated a trial of Microsoft Copilot to integrate generative AI in daily workflows and industrial process controls.

Eastman implemented Microsoft Copilot for Security by integrating it with its existing Microsoft Defender suite and Microsoft 365 E5 environment to support its cybersecurity team. The AI tool converts natural language into Kusto Query Language queries, automating threat detection and incident analysis across a global, multicloud infrastructure. This deployment consolidated multiple security workflows into a single portal, streamlining incident response and analysis processes.

RTI International, an independent research institute, adopted Microsoft 365 Copilot to empower staff to gain productivity. Staff use Copilot to search across Teams, Outlook, and meetings, quickly catching up on missed information, adjusting tone in emails and documents, and summarizing complex reports. This allows staff to focus more on their expertise, delivering better science-backed solutions for clients.

Indeed uses OpenAI's GPT models for contextual job matching in its 'Invite to Apply' feature, offering personalized job recommendations with detailed explanations as to why a candidate is a good fit.

Georgia Tech partnered with Microsoft using Azure OpenAI Service to analyze global EV charging behavior data in 72 languages, automating the classification and predictive modeling of public charging experiences. They fine-tuned their AI with context prompts and reinforcement learning from human feedback, integrating it into research workflows to support policy development and infrastructure enhancement.

The NFLPA, which represents professional football players, partnered with Microsoft and Xoriant to develop an AI solution using Azure AI Services to analyze practice video footage from all 32 teams. The AI tool automatically identifies potential rule violations in offseason practices, significantly reducing the time staff spend reviewing footage and enhancing player safety.

Parexel implemented Microsoft Azure solutions by leveraging AI-powered capabilities within Azure Databricks and Power BI to consolidate and analyze data from over 100 disparate sources into a centralized data lake, eliminating labor-intensive manual reporting. The solution automated data aggregation and standardized data governance, optimizing clinical trial management and accelerating the delivery of actionable insights.

OpenAI collaborated with The Met’s Costume Institute to create an interactive AI chat experience for their "Sleeping Beauties: Reawakening Fashion" exhibit. The AI brings to life the character of Natalie Potter, a New York socialite from the early 20th century, allowing visitors to engage with her and learn about her life, wedding, and era. The AI model was trained on curated historical documents to provide authentic and accurate responses, enhancing visitor engagement.

Softchoice, a leading IT solutions provider, is using Microsoft Copilot for Microsoft 365 to enhance employee productivity across departments like marketing, sales, and finance. By integrating Copilot into daily workflows, employees leverage generative AI to reduce time spent on content creation by up to 70%, streamline operations, and focus on more meaningful work.

Intuit integrates Claude into their AI financial assistant for TurboTax, providing millions of users with clear, accurate explanations of tax calculations. This implementation boosted customer confidence, increased helpfulness ratings, and improved conversion rates for completed federal tax filings during the 2024 tax season. Intuit collaborated with Anthropic to optimize the performance of Claude for tax filing, ensuring accuracy and scalability during peak filing times.

Insight Enterprises integrated Microsoft 365 Copilot into core business processes such as sales, finance, and HR, using generative AI to automate meeting summaries, content creation, and document standardization. They implemented the solution through Microsoft’s Early Access Program, supplemented by internal training sessions, weekly office hours, and developing an in-house AI service (Insight GPT) leveraging Microsoft Azure OpenAI Service, achieving rapid adoption across teams. This strategic integration streamlined key operations, accelerating RFP response times and boosting overall productivity.

Armanino, a major accounting firm, uses Claude on Amazon Bedrock to revolutionize its accounting services by reducing manual tasks and improving client communication. The firm’s AI-powered tools, such as the document request system, have led to a 65% reduction in writing tasks, a 60% decrease in follow-up clarifications, and significant time savings across audit, tax, and consulting practices.

Trace3 adopted Microsoft Copilot across their organization, empowering employees to streamline tasks such as summarizing client engagements, highlighting meetings and email chains, drafting documents, and simplifying recruiting processes. By integrating Copilot into their workflow, they enhance productivity and can focus more on delivering innovative solutions to clients.

EY developed PowerMatch, a canvas app built on Power Apps integrated with SAP using pre-built connectors to sync payment and invoice data, replacing manual review by the Accounts Receivable team. They implemented Power Automate flows with custom AI Builder models to extract key payment attributes and applied a 14-step matching algorithm using Office Script, streamlining payment processing.

Auburn University integrated Microsoft Copilot, Microsoft Purview, Microsoft Sentinel, Azure OpenAI Service, and Microsoft 365 Copilot into its academic and administrative workflows to boost AI literacy and secure access. They launched a course on "Teaching with Artificial Intelligence," hosted an AI Day event, and conducted chatbot build-a-bot workshops to enable faculty, staff, and students to use AI tools effectively. These initiatives streamlined curriculum delivery, research, and administrative processes while fostering innovation.

Lionbridge integrated GPT-4 via Microsoft Azure OpenAI Service to automate routine translation tasks and deliver hyper-personalized, multi-language content. They implemented new workflows—including scalable provisioned throughput units and AI-powered tools for creating project-specific glossaries and style guides—to reengineer its translation and localization processes. This integration streamlined operations and enabled employees to shift focus from manual efforts to quality assurance and innovative content solutions.

Together.AI provided high-performance inference for Infinite Craft, a game by Neal Agarwal using Llama 2 70B. The game lets users create new items by combining elements, producing logical and witty results. Together.AI enabled elastic scaling to meet huge demand, using Llama Guard to avoid bad results.

Accenture transformed its infrastructure by migrating its core SAP applications to the cloud using RISE with SAP on Azure, integrating financial data, reporting, and transaction processing across multiple business lines. The implementation leveraged SAP S/4HANA, SAP Business Warehouse, and Azure services like Power BI, Fabric, and Synapse to secure a seamless and agile transition. Building on this robust foundation, the company launched an AI-driven financial advisor application powered by SAP AI core that automates financial planning and predictive analytics.

Factory uses Claude 3 Opus and Haiku models to power autonomous "Droids" that automate various labor-intensive software development tasks, such as code reviews, migrations, and feature requests. These AI-powered Droids save customers over 550,000 hours and millions of dollars by streamlining development and reducing code churn by 3x.

PG&E uses Copilot Studio and low-code AI tools to automate over 315 processes, saving 527,000 hours annually and nearly $75 million. AI-powered assistants also handle 25-40% of help desk requests, optimizing employee workloads and improving service levels.

Nsure.com uses Copilot Studio to create custom AI copilots that automate up to 90% of incoming customer requests, such as handling insurance quotes, payments, renewals, and discounts.

Jumpcut Media, a company making AI-powered tools for the entertainment industry, uses Claude 3 Opus to power its ScriptSense product, which generates comprehensive script coverage—a specific report for a screenplay including scene summaries and character breakdowns. This helps Hollywood studios, agencies, and production companies save time by evaluating scripts in seconds. ScriptSense also indexes scripts in a searchable database, aiding creative teams in meeting studios’ requirements for which content they need.

Steno uses Claude 3 Opus to power its Transcript Genius platform, enabling attorneys to quickly search, analyze, and extract critical insights from vast legal transcripts. This AI-driven solution centralizes transcript storage and uses a 200K context window to handle long documents, saving attorneys significant time in deposition preparation.

Visier, a company specializing in people analytics solutions, developed Vee, a generative AI assistant built using Microsoft's Azure OpenAI Service, leveraging GPT-3.5 Turbo and GPT-4.0 Turbo models. Vee allows managers and leaders to ask complex questions about their workforce and receive intelligent, actionable insights quickly and securely. By integrating Vee into platforms like Microsoft Teams, Visier makes it easier for organizations to access and utilize workforce data for informed decision-making.

Color Health uses GPT-4o to create a copilot application that integrates patient data with clinical knowledge to generate personalized cancer screening and treatment plans. It helps identify missing diagnostics and streamline documentation, reducing time to treatment by allowing clinicians to identify gaps in patient workups 4x faster.

GovDash integrated AI into its government contracting workflow by leveraging Azure OpenAI Service to automate data capture, compliance matrix development, and proposal generation. They implemented an OCR pipeline using Azure Document Intelligence to extract and transform information from PDFs, followed by chained prompts and a Retrieval-Augmented Generation flow to create detailed outlines and proposals in Microsoft Word. This solution automates critical business processes in the contract bidding lifecycle.

The Estée Lauder Companies implemented AI by developing a sentiment analysis tool to rapidly capture consumer sentiment from product reviews and launching ELLA, their internal language assistant powered by Vertex AI running on Gemini. They enabled brand leaders to leverage generative AI for translations, ad copy creation, and meeting summarization, integrating these capabilities with Google Cloud’s BigQuery to streamline decision-making and operational acceleration.

Copilot Studio is also being used inside Microsoft itself. Microsoft uses a custom Copilot within its HRWeb portal to manage employee queries. The AI deflects 60% of incoming questions, allowing employees to reclaim over 21,000 hours of productivity and reducing 27% of incoming service tickets.

MNP Digital partnered with the City of Burlington to create "CoBy," a digital assistant using Microsoft Copilot Studio. CoBy digests and summarizes information-heavy content to provide easy-to-understand responses, helping residents with questions about city services and regulatory requirements. The AI offers 24/7 support, improving customer service and access to local bylaws information.