Tidio integrated Anthropic’s Claude model to develop their Lyro AI agent, automating customer support interactions across both live chat and email channels. They implemented a network of specialized AI agents for conversation rating, summarization, and a dynamic routing system that selects the optimal API between native Anthropic API and Google Cloud Vertex AI based on performance metrics, streamlining support workflows and enabling personalized product recommendations.

Zendesk integrated OpenAI's models to create adaptive AI service agents that autonomously manage customer conversations and execute resolution tasks. They implemented a multi-agent architecture featuring task identification, conversational RAG, procedure compilation, and procedure execution agents integrated with existing support workflows through API calls and natural language procedure definitions, while providing real-time chain-of-thought visibility. This solution transitions from traditional intent-based bots to a hybrid model of scripted and generative reasoning, streamlining customer service processes.

Chatbase integrated Anthropic's Claude into its multi-channel customer support platform to automate routine inquiries and deliver instant, personalized support across web chat, WhatsApp, Slack, and Instagram. They implemented the solution by embedding AI agents through APIs that integrate with business systems such as Stripe for order status checks and refund processing, while enabling customizable brand voice and multilingual communication with optional human oversight. This approach streamlined customer service workflows and provided advanced analytics to help teams quickly identify trends and optimize interactions.

Bito implemented AI-powered developer agents by integrating Anthropic's Claude and leveraging Claude 3.7 Sonnet for advanced reasoning into its code review and coding workflows. They utilized Anthropic’s robust API and developer-friendly infrastructure to embed an AI Code Review Agent and Bito Wingman directly within developers’ Git workflows and popular IDEs, enabling automated analysis of pull request diffs and code architecture. This integration streamlined code review, error detection, and code generation processes while upholding security standards.

Augment code integrated Anthropic's Claude within Google Cloud's Vertex AI to develop an AI-powered code assistant that provides expert-level contextual understanding of complex software systems. By automating code comprehension, debugging, documentation, and change propagation within development workflows, the solution dramatically reduced project timelines and sped up developer onboarding while ensuring SOC 2 Level 2 compliant security protocols.

704 Apps implemented an AI solution using Vertex AI and Gemini 1.5 Pro to automate and accelerate driver identity verification and safety monitoring. They integrated these AI models into their existing cloud infrastructure built on Firebase and Google Kubernetes Engine, centralizing real-time data for document validation and audio sentiment analysis. The system alerts the central monitoring team when risk-related language is detected, streamlining operational decision-making and enhancing security.

LY Corporation leveraged OpenAI’s API to integrate advanced generative AI into its flagship services, including a GPT‑4o-powered LINE AI Assistant and GPT‑4 enhancements in Yahoo! JAPAN Search for summarizing reviews and generating travel plans. They also deployed SeekAI, an in-house productivity tool using RAG to rapidly retrieve information from internal documentation, streamlining employee inquiries and operations.

Factory built a command center for software development by embedding OpenAI’s reasoning models directly into its platform’s workflows. They integrated specific models—using o1 for complex architectural planning, o3‑mini for rapid exploration and bug triage, and GPT‑4o for real-time code generation—across various stages of the development lifecycle. This implementation streamlined coding, design, review, and knowledge retrieval processes by reducing manual research and minimizing context switching, enabling developers to focus on high-leverage tasks.

Aura Intelligence integrated Anthropic's Claude via Amazon Bedrock into its data pipeline to automatically classify over 200 million job titles and industry pairings from multi-language data, replacing manual lookups and fuzzy matching. They fine-tuned foundation models on proprietary datasets and leveraged AWS infrastructure, including SageMaker and prompt management, to automate QA, report generation, anomaly detection, and real-time hiring trend analysis.

Amazon integrated Anthropic’s Claude models in Alexa+ to power its digital assistant, enhancing conversational reliability and advanced jailbreaking resistance. The integration was implemented via Amazon Bedrock with a close collaboration between Amazon and Anthropic teams. This deployment improved the core business process of delivering secure and trustworthy AI-driven interactions to consumers and businesses.

LaunchNotes leverages Claude in Amazon Bedrock in their product 'Graph' to transform engineering data into actionable insights. Graph functions as an ETL platform with Claude managing data pipelines, helping engineering managers understand development metrics, reduce incident identification time, automate updates, and generate customized release notes and technical documentation.

Dataïads built an AI-powered “Post-Click Experience” system that automatically generates personalized landing pages by analyzing user context such as ad origin, product type, and behavior. The solution is implemented by integrating API access from Google Ads with Google Cloud managed services (Cloud Run and BigQuery) for automated scaling and controlled cost management, while planning to incorporate Vertex AI for further optimization. This implementation directly enhances ad campaign management and improves ecommerce conversion processes.

Snowflake integrated Anthropic's Claude into their platform to enable natural language queries on complex databases, allowing customers to extract insights without SQL expertise while maintaining security and governance.

Amazon uses Claude to power their AI-driven customer service assistant, Amazon Q in Connect, which serves agents and end-customers. It provides real-time AI assistance to agents handling complex cases and offers end-customers instant, personalized self-service options.

Kodif, a customer support automation platform, uses Anthropic's Claude via Amazon Bedrock to automate up to 90% of support tickets for clients. By integrating Claude 3.5 Sonnet, Kodif powers AI agents that handle complex workflows like refunds and cancellations, enhancing support efficiency and transforming customer support into a revenue source.

AppFolio uses Anthropic's Claude 3 Haiku and Claude 3.5 Sonnet via Amazon Bedrock to power AI-assisted responses and task automation in their Realm-X platform. This helps property managers save time on routine communications with residents, owners, and vendors by providing AI-suggested responses and automating tasks.

Esri integrated its ArcGIS platform with Microsoft Azure’s AI capabilities and NVIDIA GPU-accelerated computing to rapidly convert a massive dataset of geospatial images into a high-resolution 3D digital twin. The solution leveraged 200 GPU cloud nodes to perform reality mapping and flood simulation, drastically streamlining urban planning and emergency response workflows.

Assembled, a support operations platform, uses Anthropic's Claude models to power Assist, their AI agent and copilot, enhancing customer support by integrating AI and human efforts. They employ Claude for dynamic ticket categorization, intelligent routing between AI and human agents, real-time response generation, and analyzing issues to automatically route cases to the optimal handler—whether AI agent or human with specific expertise.

Built an AI-powered knowledge base on Azure leveraging AI search and the generative AI tool Ask Eddy to streamline online documentation and service delivery.

CodeRabbit, an AI-powered code review platform, uses Anthropic's Claude to automate and enhance code review processes for development teams. By integrating Claude's advanced language capabilities, CodeRabbit provides real-time code reviews with contextual feedback, instant understanding of complex code changes, early error detection, and unified quality assurance, enabling teams to ship higher quality code faster while maintaining rigorous standards.

Codeium, an AI coding platform, uses Anthropic's Claude to power their AI-native IDE, Windsurf, and their intelligent coding assistant, Cascade. By integrating Claude, they enhanced the reasoning and planning abilities of Cascade, allowing it to understand long sequences of development activity, maintain full context of coding sessions, and provide better assistance to developers. This resulted in a transformative AI coding experience with faster interactions and improved code understanding.

Properstar integrated Microsoft Azure OpenAI Service to analyze unstructured property descriptions and extract important property features, enabling enriched data for listings. They combined this with Azure AI Search to build a dynamic filtering system that differentiates between mandatory and optional criteria, streamlining the property search process across global markets. The solution further supports robust market analysis and scalability.

Otter, an AI Meeting Assistant, uses Claude from Anthropic to enhance its ability to summarize meetings, identify action items, and extract meaningful insights automatically. By leveraging Claude's 200k context window, Otter can process long meeting transcripts without constraints, transforming conversations into lasting organizational knowledge.

Graphite, a modern end-to-end developer platform, uses Anthropic's Claude and Claude 3.5 Sonnet to power their AI code reviewer that catches bugs and suggests fixes, transforming how engineering teams approach software development. Their implementation combines Claude's reasoning capabilities with deep code review expertise, breaking complex code analysis into discrete steps and employing multiple validation layers to ensure high-quality comments.

KMS Lighthouse, a global technology company specializing in organizational knowledge management solutions, integrated Azure OpenAI Service into their platform to assist companies with content creation. The AI helps content authors be more efficient by generating summaries, automatic responses, enhancing content in knowledge articles, and producing FAQs and answers.

Humach, a customer experience solutions provider, uses Claude via Amazon Bedrock to power AI-assisted agents and digital workers that streamline customer interactions across multiple channels. They developed a Custom Language Model framework integrated into their mAI Pilot platform, including digital voice agents, live agent assistance, sentiment analysis, and content classification.

Parloa built an AI-powered customer service automation platform using Azure Cognitive Services and Azure OpenAI Service to provide human-like interactions across phone, chat, and messaging apps.

Docusign developed the Intelligent Agreement Management (IAM) platform using Microsoft's Azure AI and Azure OpenAI Service to automate and enhance agreement management processes.

Moveo.AI centralized its LLM training on Vertex AI by consolidating its multi-cloud approach, leveraging A3 VMs powered by NVIDIA H100 GPUs to fine-tune large language models tailored for customer experience. The implementation integrated Dynamic Workload Scheduler for auto-scaling and optimized resource management, streamlining secure and efficient virtual agent operations.

StackBlitz integrated Claude 3.5 Sonnet into Bolt, their browser-based development platform, enabling users to create web applications via natural language without coding experience. This integration allowed rapid development and reduced costs by leveraging Claude's zero-shot code generation capabilities alongside WebContainers technology.