McDonald’s will leverage data, AI, and edge technologies across its thousands of restaurants to implement innovation faster and to enhance employee and customer experiences.

Bristol Myers Squibb is transforming its document processes for clinical trials using Vertex AI and Google Workspace. Now, documentation that took scientists weeks now gets to a first draft in minutes.

Box, Typeface, Glean, CitiBank, and Securiti AI discuss developing AI-powered apps across the enterprise, with measurable returns on investment for marketing, financial services, and HR use cases.

Verizon is using generative AI to help teams in network operations and customer experience get the answers they need faster.

The Los Angeles Rams are utilizing AI across the board from content analysis to player scouting.

Cintas is using Vertex AI Search to develop an internal knowledge center for customer service and sales teams to easily find key information.

Woolworths, Australia’s leading retailer, has 10,000 administrative employees using the “Help me write” feature across Google Workspace; the feature helps you create drafts and rewrite text easily.

Pennymac, a leading US-based national mortgage lender, is using Gemini across several teams including HR, where Gemini in Docs, Sheets, Slides and Gmail is helping them accelerate recruiting, hiring, and new employee onboarding.

The U.S. Patent and Trademark Office has improved the quality and efficiency of their patent and trademark examination process by implementing AI-driven technologies.

Avery Dennison empowered their employees with generative AI to enable secure, flexible, and borderless collaboration for enhanced productivity to drive growth.

Symphony, the communications platform for the financial services industry, uses Vertex AI to help finance and trading teams collaborate across multiple asset classes.

The Home Depot has built an application called Sidekick, which helps store associates manage inventory and keep shelves stocked; notably, vision models help associates prioritize which actions to take.

Bayer is building a radiology platform that will assist radiologists with data analysis, intelligent search, and to create documents that meet healthcare requirements needed for regulatory approval. The bioscience company is also harnessing BigQuery and Vertex AI to develop additional digital medical solutions and drugs more efficiently.

Uber is using AI agents to help employees be more productive, save time, and be even more effective at work. For customer service representatives, they’ve launched new tools that summarize communications with users and can even surface context from previous interactions, so front-line staff can be more helpful and effective.

Superhuman uses OpenAI's API to build AI-driven email features like Write with AI, Rewrite in Your Voice, and Instant Reply. These features help users manage email more efficiently, doubling their email processing speed and saving hours per week. The AI tools improve inbox management by auto-summarizing emails, drafting replies, and allowing speech-to-text composition, resulting in higher engagement and faster workflows.

Air India integrates Microsoft Copilot for Microsoft 365, including a custom plugin for Microsoft Teams, to streamline operational data analysis and decision-making. This allows teams to quickly analyze flight performance, delays, and other key metrics through natural language queries. The solution enhances collaboration across departments, boosting efficiency, reducing operational costs, and improving the employee experience.

KPMG uses Microsoft Copilot for Microsoft 365 and Azure OpenAI Service to enhance productivity and automate ESG compliance checks. This includes expediting data discovery, automating manual tasks, and improving collaboration via Microsoft Teams, ultimately enabling subject matter experts to focus on more complex work.

Attache, a company connecting corporate professionals with monthly furnished rentals, uses Gemini for Google Workspace to automate and enhance internal workflows. Employees leverage generative AI features like "Help me write" in Gmail and "Help me organize" in Sheets to draft emails, create meeting notes, design onboarding processes, and streamline customer service tasks. This automation improves productivity, reduces time spent on mundane tasks, and enhances employee satisfaction by allowing focus on more meaningful work.

Holiday Extras uses ChatGPT Enterprise across every team, saving over 500 hours weekly. It helps with multilingual marketing copy, improves data fluency for non-technical employees, accelerates engineering productivity, and enhances UI/UX design with a custom GPT. Customer service inquiries are handled 30% by AI, increasing NPS scores.

Match Group uses ChatGPT Enterprise to improve employee creativity, productivity, and collaboration. Employees use the AI to prototype new products, enhance cross-functional collaboration, run focus groups, boost engineering efficiency, and facilitate knowledge sharing. AI is also used to overcome language barriers between international teams, fostering deeper global collaboration.

Salesforce integrates OpenAI's LLMs into its Einstein 1 Platform, enhancing applications like Sales Cloud, Service Cloud, and Commerce Cloud with generative AI capabilities. This allows employees to automate tasks such as account summaries, chat replies, and case summaries, while maintaining high security standards with the Einstein Trust Layer for data privacy.

GitLab integrates Claude for Work across departments to boost productivity, improve collaboration, and automate processes. The AI assists with RFP responses, content creation, data analysis, and internal tool development, resulting in 25-50% productivity gains. Claude's large context window and secure features enhance workflows while maintaining data privacy.

Oscar Health uses OpenAI's technology to automate clinical documentation and claims processing, reducing time spent by 40% and improving productivity. The company also developed a claims assistant that efficiently handles claim inquiries, cutting escalation times by 50%. Additionally, Oscar is using AI to extract, analyze, and summarize data from complex medical records, helping clinicians make more informed decisions.

CMA CGM, a global logistics company operating in over 160 countries, uses Mistral's AI models to power MAIA, their internal personal assistant. MAIA can chat about documents, perform translation and summarization, and integrate expert chatbots using RAG. High accuracy scores led CMA CGM to choose Mistral as their generative model of choice. MAIA has been deployed to thousands of employees, with plans to expand to all staff.

PayPal uses Copilot Studio to build an employee-facing copilot that can reason over multiple knowledge sources, providing consistent and relevant answers. This implementation has reduced the workload and costs of the support team while increasing employee engagement and loyalty.

WebFX, a global digital marketing company, adopts Duet AI for Google Workspace to enhance collaboration, innovation, and idea generation. Employees use AI-powered features like "Help me write" and "Shorten" in Docs and Gmail to draft emails and documents faster, brainstorm ideas, and streamline project planning. This integration accelerates productivity, supports creative and strategic pursuits, and allows teams to focus on higher-impact tasks, enabling better client outcomes.

Asana uses Claude 2.1's 200K token context window to power Asana Intelligence, enabling faster status updates and better insights for their customers, driving clarity and impact at scale. This helps organizations process large volumes of data with precision and transparency.

SAP is evaluating Anthropic's Claude 2.1 with a 200K token context window for tasks like document processing, sophisticated dialogue, creative content generation, and complex reasoning. These efforts aim to simplify day-to-day work for employees and enhance both internal operations and customer solutions.

Summer Health uses GPT-4 to automatically generate pediatric visit notes from doctors' written observations, reducing the time for note-taking by 5x and increasing note accuracy and consistency. This frees up more time for doctors to focus on patient care, reduces administrative fatigue, and improves parent satisfaction with clear, concise, and jargon-free notes.

Avanade uses Microsoft Copilot for Sales to help its sellers streamline tasks like updating records, summarizing emails, and pulling relevant data from Microsoft Dynamics 365, Outlook, and Teams. This reduces workload, improves email responsiveness, and allows sellers to focus on client engagement and drive business strategy more efficiently.