X
case studies
Filters
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Showing
X
out of
X
bots

OSTTRA

Finance
Use case
Unified communication infrastructure
Context

OSTTRA implemented a phased migration to Google Workspace, unifying disparate communication, collaboration, and file-sharing systems for 1,450 employees and contractors by providing targeted training and establishing a peer support hub (Google Academy and OSTTRAnauts). They also conducted a hackathon using AppSheet that democratized app development, resulting in 15 new applications that streamlined key business processes. Furthermore, the integration of Gemini for Google Workspace automated HR tasks by analyzing resumes, drafting job descriptions, and generating test plans, thereby enhancing recruiting and development workflows.

Models/tools
...
1

Kantar

Consulting
Use case
Boost employee productivity
Context

Kantar, a global data, insights, and consulting company, adopted Windows 11 Enterprise and Microsoft 365 Copilot to enhance employee productivity. By moving to cloud-based Intune endpoint management, deploying Windows 11 Enterprise, and harnessing Microsoft Copilot, they improved employee experience, reduced IT processes, and boosted productivity. Employees use Microsoft 365 Copilot to analyze survey data, recap meetings, and create reports, freeing up time to focus on higher-value activities.

Models/tools
...
1

Holiday Extras

Travel and Hospitality
Use case
Improving multilingual team efficiency
Context

Holiday Extras uses ChatGPT Enterprise across every team, saving over 500 hours weekly. It helps with multilingual marketing copy, improves data fluency for non-technical employees, accelerates engineering productivity, and enhances UI/UX design with a custom GPT. Customer service inquiries are handled 30% by AI, increasing NPS scores.

Models/tools
...
1

Onepoint

Consulting
Use case
Increase productivity across teams
Context

Onepoint, a global consulting and technology firm, implemented Microsoft Azure OpenAI Service to develop a secure conversational agent named Neo utilizing GPT technology to assist employees in tasks like generating interview reports and analyzing contracts. They also deployed GitHub Copilot to improve code quality and productivity among developers.

Models/tools
...
3

Match Group

Media & Entertainment
Use case
Enhancing global employee collaboration
Context

Match Group uses ChatGPT Enterprise to improve employee creativity, productivity, and collaboration. Employees use the AI to prototype new products, enhance cross-functional collaboration, run focus groups, boost engineering efficiency, and facilitate knowledge sharing. AI is also used to overcome language barriers between international teams, fostering deeper global collaboration.

Models/tools
...
1

Salesforce

Software & IT
Use case
Automating customer service tasks
Context

Salesforce integrates OpenAI's LLMs into its Einstein 1 Platform, enhancing applications like Sales Cloud, Service Cloud, and Commerce Cloud with generative AI capabilities. This allows employees to automate tasks such as account summaries, chat replies, and case summaries, while maintaining high security standards with the Einstein Trust Layer for data privacy.

Models/tools
No items found.
...

Sasfin Bank

Finance
Use case
Efficient contract management
Context

Sasfin Bank's legal team adopted Legal Interact's Contract Corridor, built on Azure, to centralize 20,000 documents and enhance contract management. Using Azure Cognitive Services for OCR and Azure OpenAI Service, the platform enables advanced search and AI-powered analysis of contract clauses, facilitating efficient tracking of obligations and key dates.

Models/tools
...
2

GitLab

Software & IT
Use case
Boosting productivity with AI across departments
Context

GitLab integrates Claude for Work across departments to boost productivity, improve collaboration, and automate processes. The AI assists with RFP responses, content creation, data analysis, and internal tool development, resulting in 25-50% productivity gains. Claude's large context window and secure features enhance workflows while maintaining data privacy.

Models/tools
...
1

Oscar

Healthcare
Use case
Automating clinical documentation and claims processing
Context

Oscar Health uses OpenAI's technology to automate clinical documentation and claims processing, reducing time spent by 40% and improving productivity. The company also developed a claims assistant that efficiently handles claim inquiries, cutting escalation times by 50%. Additionally, Oscar is using AI to extract, analyze, and summarize data from complex medical records, helping clinicians make more informed decisions.

Models/tools
No items found.
...

Cognizant

Software & IT
Use case
More effective performance feedback
Context

Cognizant uses Microsoft Azure Machine Learning to enhance its performance management system GoPerform by integrating AI to improve manager feedback, ensuring employees receive meaningful, actionable feedback.

Models/tools
...
1

CMA CGM

Transportation & Logistics
Use case
Enhancing employee productivity with AI assistant
Context

CMA CGM, a global logistics company operating in over 160 countries, uses Mistral's AI models to power MAIA, their internal personal assistant. MAIA can chat about documents, perform translation and summarization, and integrate expert chatbots using RAG. High accuracy scores led CMA CGM to choose Mistral as their generative model of choice. MAIA has been deployed to thousands of employees, with plans to expand to all staff.

Models/tools
No items found.
...

PayPal

Finance
Use case
Improving employee support with AI copilot
Context

PayPal uses Copilot Studio to build an employee-facing copilot that can reason over multiple knowledge sources, providing consistent and relevant answers. This implementation has reduced the workload and costs of the support team while increasing employee engagement and loyalty.

Models/tools
...
1

WebFX

Marketing & Sales
Use case
Boosting team productivity with AI collaboration tools
Context

WebFX, a global digital marketing company, adopts Duet AI for Google Workspace to enhance collaboration, innovation, and idea generation. Employees use AI-powered features like "Help me write" and "Shorten" in Docs and Gmail to draft emails and documents faster, brainstorm ideas, and streamline project planning. This integration accelerates productivity, supports creative and strategic pursuits, and allows teams to focus on higher-impact tasks, enabling better client outcomes.

Models/tools
...
1

Asana

Software & IT
Use case
Improving project clarity with AI insights
Context

Asana uses Claude 2.1's 200K token context window to power Asana Intelligence, enabling faster status updates and better insights for their customers, driving clarity and impact at scale. This helps organizations process large volumes of data with precision and transparency.

Models/tools
...
1

SAP

Software & IT
Use case
Simplifying complex work with large context AI
Context

SAP is evaluating Anthropic's Claude 2.1 with a 200K token context window for tasks like document processing, sophisticated dialogue, creative content generation, and complex reasoning. These efforts aim to simplify day-to-day work for employees and enhance both internal operations and customer solutions.

Models/tools
...
1

Summer Health

Healthcare
Use case
Automating pediatric visit note generation
Context

Summer Health uses GPT-4 to automatically generate pediatric visit notes from doctors' written observations, reducing the time for note-taking by 5x and increasing note accuracy and consistency. This frees up more time for doctors to focus on patient care, reduces administrative fatigue, and improves parent satisfaction with clear, concise, and jargon-free notes.

Models/tools
...
1

Avanade

Consulting
Use case
Streamlining sales tasks with AI
Context

Avanade uses Microsoft Copilot for Sales to help its sellers streamline tasks like updating records, summarizing emails, and pulling relevant data from Microsoft Dynamics 365, Outlook, and Teams. This reduces workload, improves email responsiveness, and allows sellers to focus on client engagement and drive business strategy more efficiently.

Models/tools
...
1

Lindy

Software & IT
Use case
Creating cost-effective specialized AI agents
Context

Lindy, a no-code platform for creating AI employees, selected Mistral as its first open-source model. This allows users to create specialized AI agents for tasks like executive assistance, customer support, and recruitment. According to CEO Flo Crivello, Mistral costs about 80% less than GPT-3.5, offering significant cost and speed advantages.

Models/tools
No items found.
...

KPMG LLP

Consulting
Use case
Streamlining wholesale credit document review
Context

KPMG leveraged Meta's Llama to help the wholesale credit team at a major U.S. bank explore secure, open-source LLMs, enabling the client to review and interrogate complex loan applications more quickly and efficiently. This tailored GenAI solution improves the speed and accuracy of document review and processing, enhancing automation to the next level.

Models/tools
...
1

Synapse

Healthcare
Use case
Providing personalized medical recommendations
Context

Synapse leverages Mistral's advanced models to generate personalized, evidence-based medical recommendations tailored to each patient's clinical context. This helps physicians make faster, more informed decisions, enhancing patient care and medical outcomes. Used by over 30% of French general practitioners and 300 hospitals, Synapse ensures accurate guidance is readily available.

Models/tools
No items found.
...

Netlogic Computer Consulting

Consulting
Use case
Improving sales performance with automation
Context

Netlogic uses Microsoft Copilot for Sales to enhance its sales performance by automating meeting summaries, standardizing customer notes, and reducing notetaking discrepancies. This helps improve customer interactions, reduce sales cycles, and increase the closing rate. The use of Copilot also supports training for new employees and contributes to better work-life balance, resulting in a 25% increase in revenue within one quarter.

Models/tools
...
1

UKG

Human Resources
Use case
Enhancing HR management with conversational AI
Context

UKG uses Google Cloud's generative AI and large language models through Vertex AI to enhance its HCM suites, creating more conversational interactions, providing deeper business insights, and helping managers improve employee engagement and workplace culture.

Models/tools
...
1

Mathpresso

Education
Use case
Personalizing math education
Context

Mathpresso's QANDA platform utilizes Meta's Llama 2 to create MathGPT, a math-specific large language model that enables highly personalized learning experiences. By leveraging open-source models, Mathpresso offers flexible, domain-specific educational products that democratize access to quality education, allowing learners worldwide to receive tailored math support.

Models/tools
...
1

Morgan Stanley

Finance
Use case
Streamlining financial advisor knowledge access
Context

Morgan Stanley uses GPT-4 to power an internal-facing chatbot that helps wealth management advisors quickly search and retrieve insights from a vast internal knowledge base. The AI assists in organizing and synthesizing hundreds of thousands of pages of investment strategies, market research, and analyst insights, drastically improving the efficiency of financial advisors. Over 200 employees use it daily, transforming how advisors access and use company knowledge.

Models/tools
...
1

What's brewing in AI

This website is part of What's brewing in AI — my newsletter where I break down the most important AI news & trends, and highlight new company case studies.

Join 13,000+ professionals and see how leading companies leverage tools & models from OpenAI, Anthropic, Google, and more to drive innovation and impact.
New featured case studies weekly
26 industries
Thoughts & ideas