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Use case
Enhancing customer experience management
Context

Sprinklr built Sprinklr AI+ into its unified customer experience management platform, giving brands gen-AI capabilities for customer service, insights, social media management, and marketing that has enterprise-grade governance, security, and data privacy built-in.

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Use case
Automating medical credentialing
Context

Certify OS is automating credentialing, licensing, and monitoring of medical providers for healthcare networks, relieving the burden of time-consuming and often siloed information.

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Use case
Streamlining case management
Context

Bayes Impact builds AI products to support nonprofits, and its flagship product, CaseAI, is a digital case manager that integrates with an NGO’s current system to add smart features to draft action plans tailored to a beneficiary’s unique history.

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Use case
Optimizing contact center operations
Context

Bell Canada has built customizable contact center solutions for its business customers that offer AI-powered agents to address callers, and Agent Assist, which listens when a human agent is on, offering suggestions and sentiment analysis.

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Use case
Vehicle user support
Context

Volkswagen of America built a virtual assistant in the myVW app, where drivers can explore their owners’ manuals and ask questions, such as, “How do I change a flat tire?” or “What does this digital cockpit indicator light mean?” Users can also use Gemini’s multimodal capabilities to see helpful information and context on indicator lights simply by pointing their smartphone cameras at the dashboard.

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Use case
Making an AI-powered billboard for their trucks
Context

PODS used Gemini to create “the world’s smartest billboard” for its trucks, that adapts to each Neighbourhood in New York city and changes in real-time.

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Use case
Simplifying assistance applications
Context

mRelief has built an SMS-accessible AI chatbot to simplify the application process for the SNAP food assistance program in the U.S., featuring easy-to-understand eligibility information.

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Use case
Boosting chatbot engagement
Context

Snap has deployed the multimodal capability of Gemini within its “My AI” chatbot.

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Use case
Let users chat to multiple LLMs
Context

Quora developed Poe, its own generative AI platform for people to discover and chat with AI-powered bots, including Gemini, Anthropic’s Claude, Meta’s Llama, and Mistral’s Large 2 — many of which are hosted on Google Cloud’s purpose-built AI infrastructure.

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Use case
Streamlining clinical trials
Context

Click Therapeutics develops prescription digital therapeutics designed to treat disease. Its Clinical Operations team leverages Gemini for Google Workspace to transform complex operations data into actionable insights, so they can quickly pinpoint ways to streamline the patient experience in clinical trials.

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Use case
Assisting immigrants with legal documents
Context

Justicia Lab uses Google’s AI technology to power an assistant that helps immigrants and asylum seekers by analyzing legal documents. Users can upload photos of important documents—such as immigration letters or notices—and the AI extracts key information (e.g. important deadlines, eligibility for immigration relief, etc) and provides personalized guidance on next steps.

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Use case
Providing tailored product advice
Context

ScottsMiracle-Gro built a chatbot that provides tailored gardening advice and product recommendations from their gardening brands.

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Use case
Empowering job seekers
Context

CareerVillage is building an app called Coach to empower job seekers, especially underrepresented youth, in their career preparedness; already featuring 35 career development activities, the aim is to have more than 100 by next year.

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Use case
Personalized interactive messaging
Context

Personal AI offers a “personal language model” using only the data of one individual or brand and allowing them to control and own how it is used. Built on your own data, facts, and opinions, it creates a responsive and interactive messaging experience that helps people be more productive and deepen relationships.

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Use case
Managing large-scale conversations
Context

Character.ai built its realistic conversational chat platform using the full stack of Google Cloud AI services, including for model training and daily operations.

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Use case
Predicting delivery success
Context

UPS Capital uses AI together with UPS data to provide a confidence score for shippers to determine the probability of a successful delivery.

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Use case
Optimizing retail search
Context

GroupBy developed an AI-first Search and Discovery Platform powered by Vertex AI Search for Retail. This solution is meticulously designed to optimize revenue, strengthen brand loyalty, and drive sales growth for B2C and B2B retailers.

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Use case
Scalable student coaching
Context

Beyond 12 has developed an AI-powered college coach to offer scalable coaching to first-generation students that’s available over text, app, and the web.

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Use case
Enhancing travel booking experiences
Context

Alaska Airlines is developing natural language search, providing travelers with a conversational experience powered by AI that’s akin to interacting with a knowledgeable travel agent. This chatbot aims to streamline travel booking, enhance customer experience, and reinforce brand identity.

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Use case
Optimizing employee health benefits
Context

Bennie Health uses Vertex AI to power its innovative employee health benefits platform, providing actionable insights and streamlining data management in order to enhance efficiency and decision-making for employees and HR teams.

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Use case
Enhanced cyber security
Context

Alaska Airlines uses Microsoft Azure, Microsoft Defender, GitHub Copilot for Business, and Azure OpenAI Service to strengthen its IT infrastructure, enhance cyber security, and empower employees. They have integrated GitHub Copilot for Business into their software development process, with about half of their software engineering team using it. They are also leveraging Azure OpenAI Service to enhance customer care and contact centers.

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Use case
Unified team collaboration
Context

Trimble transitioned to a cloud-based Google Workspace solution to eliminate on-premise licensing issues and unify its various acquired organizations under a single, secure platform. They integrated Gemini for Google Workspace into daily workflows to provide AI-powered features such as document search, summarization, and coding support, thereby streamlining global communication and IT security management.

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Use case
Accelerating biopharma R&D workflows
Context

Nanome launched MARA, an AI copilot to aid scientists in biopharma R&D by orchestrating workflows, executing routine cheminformatics tasks, and offering informative responses to scientific queries.

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Use case
Scalable data management
Context

Syndigo, a content management and syndication company, uses Azure AI Services and Azure OpenAI Service to enhance its data insights and optimize customer experiences. By leveraging best-of-breed language models, they build and deploy large-scale data analytics projects, providing actionable insights to clients.

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3
Use case
Improved staff productivity
Context

McKnight Foundation, a Minnesota-based non-profit advancing justice, equity, and the arts, adopted Microsoft 365 Copilot across its staff to improve productivity and focus on strategic priorities. Using Copilot, staff can automate manual tasks such as drafting content, translating interviews, summarizing content across Teams, SharePoint, and Outlook, and improving accessibility in presentations. This allows them to spend more time developing deeper partnerships with grantees and advancing their mission.

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Use case
Automating customer service resolutions
Context

Ada uses GPT-4 to power a customer service automation platform, enhancing resolution rates by focusing on customer satisfaction.

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1
Use case
Streamlined employee services
Context

Atomicwork built an AI-powered digital workplace platform that integrates a conversational assistant with modern service management and workflow automation to handle tasks such as password resets, software provisioning, and incident response. The solution was implemented through deep integration with Microsoft Teams and the Microsoft 365 ecosystem, leveraging Azure and OpenAI capabilities to transform IT, HR, onboarding, and compliance processes. This cohesive system replaces disjointed self-service portals and manual ticketing, enabling faster, more personalized employee support.

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Use case
Improving product data accuracy
Context

Lowe's fine-tunes OpenAI's GPT-3.5 to improve the accuracy of product descriptions and tagging on Lowes.com. By enhancing product data quality, the company reduces human error and associates' workloads, while increasing search result accuracy by 20% and improving product error detection by 60%. This initiative drives a smoother customer experience and boosts ecommerce performance.

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Use case
Modeling protein dynamics
Context

Superluminal implemented a dynamic protein modeling platform leveraging advanced computational techniques and Google Cloud's compute power. They built a predict-design-test architecture that integrates multiple protein conformations to generate candidate-ready compounds targeting GPCRs. This AI-driven solution streamlines drug discovery workflows by combining deep biology, chemistry expertise, and machine learning to accurately capture protein dynamics.

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Use case
Personalizing education and research
Context

Lowe's fine-tunes OpenAI's GPT-3.5 to improve the accuracy of product descriptions and tagging on Lowes.com.

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