Sprinklr built Sprinklr AI+ into its unified customer experience management platform, giving brands gen-AI capabilities for customer service, insights, social media management, and marketing that has enterprise-grade governance, security, and data privacy built-in.

Certify OS is automating credentialing, licensing, and monitoring of medical providers for healthcare networks, relieving the burden of time-consuming and often siloed information.

Bayes Impact builds AI products to support nonprofits, and its flagship product, CaseAI, is a digital case manager that integrates with an NGO’s current system to add smart features to draft action plans tailored to a beneficiary’s unique history.

Bell Canada has built customizable contact center solutions for its business customers that offer AI-powered agents to address callers, and Agent Assist, which listens when a human agent is on, offering suggestions and sentiment analysis.

Volkswagen of America built a virtual assistant in the myVW app, where drivers can explore their owners’ manuals and ask questions, such as, “How do I change a flat tire?” or “What does this digital cockpit indicator light mean?” Users can also use Gemini’s multimodal capabilities to see helpful information and context on indicator lights simply by pointing their smartphone cameras at the dashboard.

PODS used Gemini to create “the world’s smartest billboard” for its trucks, that adapts to each Neighbourhood in New York city and changes in real-time.

mRelief has built an SMS-accessible AI chatbot to simplify the application process for the SNAP food assistance program in the U.S., featuring easy-to-understand eligibility information.

Snap has deployed the multimodal capability of Gemini within its “My AI” chatbot.

Quora developed Poe, its own generative AI platform for people to discover and chat with AI-powered bots, including Gemini, Anthropic’s Claude, Meta’s Llama, and Mistral’s Large 2 — many of which are hosted on Google Cloud’s purpose-built AI infrastructure.

Click Therapeutics develops prescription digital therapeutics designed to treat disease. Its Clinical Operations team leverages Gemini for Google Workspace to transform complex operations data into actionable insights, so they can quickly pinpoint ways to streamline the patient experience in clinical trials.

Justicia Lab uses Google’s AI technology to power an assistant that helps immigrants and asylum seekers by analyzing legal documents. Users can upload photos of important documents—such as immigration letters or notices—and the AI extracts key information (e.g. important deadlines, eligibility for immigration relief, etc) and provides personalized guidance on next steps.

ScottsMiracle-Gro built a chatbot that provides tailored gardening advice and product recommendations from their gardening brands.

CareerVillage is building an app called Coach to empower job seekers, especially underrepresented youth, in their career preparedness; already featuring 35 career development activities, the aim is to have more than 100 by next year.

Personal AI offers a “personal language model” using only the data of one individual or brand and allowing them to control and own how it is used. Built on your own data, facts, and opinions, it creates a responsive and interactive messaging experience that helps people be more productive and deepen relationships.

Character.ai built its realistic conversational chat platform using the full stack of Google Cloud AI services, including for model training and daily operations.

UPS Capital uses AI together with UPS data to provide a confidence score for shippers to determine the probability of a successful delivery.

GroupBy developed an AI-first Search and Discovery Platform powered by Vertex AI Search for Retail. This solution is meticulously designed to optimize revenue, strengthen brand loyalty, and drive sales growth for B2C and B2B retailers.

Beyond 12 has developed an AI-powered college coach to offer scalable coaching to first-generation students that’s available over text, app, and the web.

Alaska Airlines is developing natural language search, providing travelers with a conversational experience powered by AI that’s akin to interacting with a knowledgeable travel agent. This chatbot aims to streamline travel booking, enhance customer experience, and reinforce brand identity.

Bennie Health uses Vertex AI to power its innovative employee health benefits platform, providing actionable insights and streamlining data management in order to enhance efficiency and decision-making for employees and HR teams.

Nanome launched MARA, an AI copilot to aid scientists in biopharma R&D by orchestrating workflows, executing routine cheminformatics tasks, and offering informative responses to scientific queries.

Ada uses GPT-4 to power a customer service automation platform, enhancing resolution rates by focusing on customer satisfaction.

Lowe's fine-tunes OpenAI's GPT-3.5 to improve the accuracy of product descriptions and tagging on Lowes.com. By enhancing product data quality, the company reduces human error and associates' workloads, while increasing search result accuracy by 20% and improving product error detection by 60%. This initiative drives a smoother customer experience and boosts ecommerce performance.

Lowe's fine-tunes OpenAI's GPT-3.5 to improve the accuracy of product descriptions and tagging on Lowes.com.

Indeed uses OpenAI's GPT models for contextual job matching in its 'Invite to Apply' feature, offering personalized job recommendations with detailed explanations as to why a candidate is a good fit.

OpenAI collaborated with The Met’s Costume Institute to create an interactive AI chat experience for their "Sleeping Beauties: Reawakening Fashion" exhibit. The AI brings to life the character of Natalie Potter, a New York socialite from the early 20th century, allowing visitors to engage with her and learn about her life, wedding, and era. The AI model was trained on curated historical documents to provide authentic and accurate responses, enhancing visitor engagement.

Intuit integrates Claude into their AI financial assistant for TurboTax, providing millions of users with clear, accurate explanations of tax calculations. This implementation boosted customer confidence, increased helpfulness ratings, and improved conversion rates for completed federal tax filings during the 2024 tax season. Intuit collaborated with Anthropic to optimize the performance of Claude for tax filing, ensuring accuracy and scalability during peak filing times.

Armanino, a major accounting firm, uses Claude on Amazon Bedrock to revolutionize its accounting services by reducing manual tasks and improving client communication. The firm’s AI-powered tools, such as the document request system, have led to a 65% reduction in writing tasks, a 60% decrease in follow-up clarifications, and significant time savings across audit, tax, and consulting practices.

Together.AI provided high-performance inference for Infinite Craft, a game by Neal Agarwal using Llama 2 70B. The game lets users create new items by combining elements, producing logical and witty results. Together.AI enabled elastic scaling to meet huge demand, using Llama Guard to avoid bad results.

Factory uses Claude 3 Opus and Haiku models to power autonomous "Droids" that automate various labor-intensive software development tasks, such as code reviews, migrations, and feature requests. These AI-powered Droids save customers over 550,000 hours and millions of dollars by streamlining development and reducing code churn by 3x.