AI case studies in {region}





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Pennymac, one of the largest lenders and mortgage servicers in the US, leverages Gemini for Google Workspace and Vertex AI to enhance efficiency while ensuring data security. The HR team uses Gemini for drafting job descriptions and policy documents, while technical teams use Gemini with proprietary data to improve the underwriting process by querying regulations and best practices.
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Pepperdine University uses Gemini for Google Workspace to enhance accessibility and collaboration across campuses. Faculty leverage generative AI for custom lesson plans and research support, while administrative teams use it for tasks like creating meeting minutes and custom images for presentations. Live captioning and translation features in Google Meet address language barriers, fostering equity and accessibility for students.
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Roboflow uses Meta's Segment Anything Model (SAM) to enable users to automatically segment objects in images and videos, significantly reducing the time required to create training datasets for computer vision models.
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Virtual Dental Care (VDC), a teledentistry provider, developed an AI application called Smart Scan using Azure Machine Learning. Smart Scan analyzes dental photos and x-rays to detect common dental issues, such as decay and gum inflammation. Built in the Azure ecosystem, it easily scales for large group screenings, reducing administrative paperwork by 75% in a school study and allowing dentists to focus more on patient care.
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CDW Corporation, a technology solutions provider, rolled out Microsoft 365 Copilot to 10,000 employees to enhance productivity and gain firsthand experience with generative AI to better serve its clients. The company provided robust training resources via Microsoft Viva Learning and established a collaboration venue on Microsoft Viva Engage to support adoption.
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Axon, a leader in public safety technology, developed Draft One, an AI tool built on Azure OpenAI Service. Draft One transcribes body-worn camera audio and drafts high-quality narratives for police reports in seconds, significantly reducing officers' paperwork time.
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Replit uses Anthropic's Claude 3.5 Sonnet to enhance its Replit Agent product by developing a feature that evaluates apps as they are being built. By leveraging Claude's capabilities in computer use and UI navigation, Replit aims to automate the evaluation process, helping developers identify issues and improve their code more efficiently.
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Farm Credit Canada (FCC), an agricultural and food lending corporation, rolled out Microsoft 365 Copilot to 300 employees in early 2024 to streamline operations and boost productivity. Employees used Copilot in Microsoft 365 applications like Teams and Excel to automate tasks such as generating reports, creating presentations, and improving communication. Within six months, FCC expanded Copilot access to 1,000 employees.
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Microsoft utilizes Copilot and the new autonomous agents internally across sales, customer support, marketing, and HR departments. Their sales team uses Copilot to power insights and automate routine tasks, achieving a 9.4% increase in revenue per seller and closed 20% more deals. Customer support resolves cases nearly 12% faster, marketing saw a 21.5% increase in conversion rates on Azure.com with a custom agent assisting buyers, and HR improved answer accuracy by 42% with an employee self-service agent.
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Insight implemented Microsoft Surface devices, Windows 11, and Microsoft 365 Copilot to modernize operations, improve productivity, and enhance security. Copilot automates routine tasks like meeting summarization, email management, and content creation, saving teammates four hours per week and enabling them to focus on strategic tasks.
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Flashpoint uses Gemini for Google Workspace to improve efficiency and productivity across its workforce, allowing employees to focus on the work that counts. They incorporate generative AI into workflows to enhance communication, ideation, research, and coding.
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Understood.org integrated Gemini for Google Workspace across Sheets, Drive, Docs, and Gmail, leveraging the Gemini side panel to provide real‐time AI support for drafting emails and managing documents. This implementation improved internal workflows by enabling neurodivergent employees to work faster and reduce anxiety, thereby saving hours on projects and boosting morale.
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Zoom uses Anthropic's Claude and Claude 3.5 Sonnet as part of their federated AI approach, enhancing their AI Companion. Claude powers features like meeting summaries, in-meeting questions, and meeting prep, helping users by generating automated recaps, highlighting key points, and transforming meeting content into actionable documents. This integration improves user engagement and satisfaction, enabling users to focus on tasks requiring human creativity and strategic thinking.
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Wondercraft, an AI-powered audio studio, introduces 'Director Mode' for natural language control of AI voice delivery.
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Inteleos uses Perplexity Enterprise Pro to assist their team in developing quiz questions for medical professionals, improving efficiency and maintaining security and accuracy. The tool helps automate research and drafting, allowing subject matter experts to create explanatory paragraphs and other content more quickly.
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Tome uses Anthropic's Claude to power an AI sales assistant for synthesizing insights and uncovering strategic account opportunities.
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Neuromnia uses Meta's Llama 3.1 to develop Nia, an AI assistant for automating ABA therapy tasks.
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Cemex integrated generative AI by joining the Microsoft 365 Copilot Early Access Program, enabling its developers to leverage GitHub Copilot for enhanced software development. They built Technical Xpert using Microsoft Azure OpenAI Service to provide sales agents with instant, comprehensive product and customer information, streamlining their commercial platform and order tracking processes.
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Sync Labs uses AI-powered lip-syncing models to enable users to effortlessly edit speech and expressions in videos, allowing professional-quality video creation in a single take. They train their models using Azure A100 GPUs and PyTorch, rendering thousands of videos rapidly via a web app and API.
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Cove uses Anthropic's Claude models to create an AI thought partner within a visual workspace.
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Uber is developing an AI assistant using OpenAI's GPT-4o to guide drivers in transitioning to electric vehicles.
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Twilio integrated AI-driven automation powered by Google Cloud to transform its customer engagement platform. They incorporated advanced natural language processing and self-service automation into their contact center workflows, enabling real-time, context-aware support. This implementation streamlined customer support processes, reducing manual intervention and accelerating response times.
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Altera uses OpenAI's GPT-4o to build "digital humans," AI agents that play Minecraft with users like friends.
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Hallway uses the real-time API to give its animated AI avatars a voice.
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Twilio integrates OpenAI's Realtime API into its Flex platform to enable live voice translation in contact centers.
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Priceline integrated advanced AI algorithms with real-time travel data and customer behavior analysis to deliver dynamic pricing and personalized travel recommendations. They implemented these AI-driven techniques across their booking platforms, including web and mobile channels, to optimize pricing strategies and ensure travelers receive competitive deals.
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The ETO uses ChatGPT to streamline translation services across multiple state departments. This AI-driven workflow improves the accuracy, speed, and cultural relevance of translations in languages like Spanish, Somali, and Hmong. The ETO integrates ChatGPT for faster turnarounds, making government services more accessible and inclusive.
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UC Berkeley developed 61A-Bot, an AI chatbot using GPT-4 via Azure OpenAI Service, to assist students in their Intro to Computer Science class. The bot provides personalized hints and feedback to help students solve complex coding challenges independently, integrated within their coding environment.
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Tecnológico de Monterrey implemented TECgpt, an AI-powered ecosystem built on Azure OpenAI Service and GPT-4o to provide 24/7 academic tutoring and administrative support across its campuses. Professors integrated their educational materials with customizable prompting systems to generate teaching content and automate routine inquiries, streamlining both academic and administrative workflows. The platform enhances personalized learning and immediate access to essential institutional information while maintaining data privacy and content safety.
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Palo Alto Networks is using Gemini to create a grounded AI assistant for 24/7 security platform support to improve agent efficiency and response time.
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