Speak uses OpenAI's Realtime API to power its role-play feature, allowing users to practice conversations in a new language with AI-powered, speech-to-speech interactions. The app leverages multimodal capabilities to provide more human-like feedback.

Healthify uses OpenAI's Realtime API to power Ria, an AI coach that engages in natural conversations to provide nutrition and fitness advice. The AI can escalate to human dietitians when personalized support is needed.

The ETO uses ChatGPT to streamline translation services across multiple state departments. This AI-driven workflow improves the accuracy, speed, and cultural relevance of translations in languages like Spanish, Somali, and Hmong. The ETO integrates ChatGPT for faster turnarounds, making government services more accessible and inclusive.

Mercado Libre uses the Verdi platform powered by GPT-4o, GPT-4o mini, and GPT-3.5 Turbo to improve inventory capacity, fraud detection, customer service mediation, and personalized notifications.

Genmab uses ChatGPT Enterprise to assist employees with tasks such as drafting documents, summarizing scientific literature, and performing complex data analytics. They also developed custom GPTs for clinical trial documentation and translation tasks.

Arco Educação, a Brazilian company focused on educational solutions, uses OpenAI's GPT models to reduce administrative workload for teachers, allowing them to focus more on each student.

Ada uses GPT-4 to power a customer service automation platform, enhancing resolution rates by focusing on customer satisfaction.

Atomicwork built an AI-powered digital workplace platform that integrates a conversational assistant with modern service management and workflow automation to handle tasks such as password resets, software provisioning, and incident response. The solution was implemented through deep integration with Microsoft Teams and the Microsoft 365 ecosystem, leveraging Azure and OpenAI capabilities to transform IT, HR, onboarding, and compliance processes. This cohesive system replaces disjointed self-service portals and manual ticketing, enabling faster, more personalized employee support.

Lowe's fine-tunes OpenAI's GPT-3.5 to improve the accuracy of product descriptions and tagging on Lowes.com. By enhancing product data quality, the company reduces human error and associates' workloads, while increasing search result accuracy by 20% and improving product error detection by 60%. This initiative drives a smoother customer experience and boosts ecommerce performance.

Lowe's fine-tunes OpenAI's GPT-3.5 to improve the accuracy of product descriptions and tagging on Lowes.com.

Indeed uses OpenAI's GPT models for contextual job matching in its 'Invite to Apply' feature, offering personalized job recommendations with detailed explanations as to why a candidate is a good fit.

Upwork gives ChatGPT Enterprise access to all employees, with team members using it to build custom GPTs to streamline repetitive work, coding & QA, generating sales scripts, optimizing content for SEO, and more. They’re also integrating OpenAI’s GPT models into their customer-facing apps with UMA – Upwork’s Mindful AI.

OpenAI collaborated with The Met’s Costume Institute to create an interactive AI chat experience for their "Sleeping Beauties: Reawakening Fashion" exhibit. The AI brings to life the character of Natalie Potter, a New York socialite from the early 20th century, allowing visitors to engage with her and learn about her life, wedding, and era. The AI model was trained on curated historical documents to provide authentic and accurate responses, enhancing visitor engagement.

Rakuten uses OpenAI’s models to leverage its vast data assets for improving customer service, extracting value from unstructured data, and enhancing B2B consulting. By implementing RAG (retrieval-augmented generation), they drastically improve response times for customer service, develop shopping review summarization features, and empower merchants with actionable insights.

Color Health uses GPT-4o to create a copilot application that integrates patient data with clinical knowledge to generate personalized cancer screening and treatment plans. It helps identify missing diagnostics and streamline documentation, reducing time to treatment by allowing clinicians to identify gaps in patient workups 4x faster.

Clay has used both OpenAI and Anthropic’s models to power its AI sales tool, which automates outreach by identifying leads, enriching data, and generating personalized email messaging. This saves lots of hours of manual data work and improves the quality of outreach, increasing customer engagement and revenue while reducing costs.

Paf implemented ChatGPT Enterprise across its entire company, with engineers creating 85 custom GPTs to automate and streamline development tasks such as backend infrastructure, frontend components, and API generation. These specialized GPTs enable developers to generate standardized code more efficiently, improving productivity. ChatGPT is also integrated into the grit:lab coding academy, accelerating the training of future software developers.

10BedICU uses OpenAI’s API to enhance India’s critical care infrastructure. It developed tools like CARE Scribe, which transcribes doctor-patient interactions into EMR entries in multiple languages, reducing data entry time by over 50%, CARE Device Connect, which integrates data from older hospital monitors, and CARE Discharge Summary, which automates patient record summaries, improving healthcare delivery in underserved communities.

MavenAGI uses GPT-4 to power automated customer support agents. It integrates with CRMs like Salesforce and Zendesk to personalize responses, evaluate answers, and resolve 93% of customer queries autonomously. This results in a 60% reduction in resolution time and reduces the cost per ticket from $40 to $8, enhancing both customer and employee experience.

Canva uses OpenAI's GPT-4 to power its Magic Studio, integrating multiple AI tools like Magic Write, Magic Design, and Magic Switch. These tools allow users to generate content across text, images, and video, supporting multimodal workflows while maintaining simplicity. The suite enhances design processes for non-professionals by enabling content generation, format conversion, translation, and more, all through intuitive AI-driven prompts.

Klarna uses OpenAI's AI assistant to enhance the shopping and payments experience for 150 million consumers globally. The AI manages multilingual customer service, refunds, and returns, reducing query resolution time from 11 minutes to under 2 minutes. Additionally, Klarna integrates ChatGPT Enterprise across the organization, empowering 90% of employees to use generative AI for various tasks, significantly boosting efficiency.

Moderna uses ChatGPT Enterprise across the organization, empowering employees to create 750 custom GPTs in just two months. These GPTs, including Dose ID (for clinical data analysis), Contract Companion GPT (for contract summaries), and Policy Bot GPT (for internal policy queries), have significantly improved efficiency, accuracy, and decision-making without compromising privacy. The AI deployment is transforming operations in legal, research, clinical trials, and communications, enabling employees to focus on higher-level tasks.

Paradigm uses OpenAI’s GPT-4 API to evaluate clinical trial data sets, significantly improving the speed, accuracy, and cost of patient screening. By replacing traditional models with GPT-4, Paradigm achieved a 90% reduction in clinician time spent on model validation and a 10% increase in accuracy. This allows faster, more equitable access to clinical trials, especially for underserved patients with unstructured medical data.

Superhuman uses OpenAI's API to build AI-driven email features like Write with AI, Rewrite in Your Voice, and Instant Reply. These features help users manage email more efficiently, doubling their email processing speed and saving hours per week. The AI tools improve inbox management by auto-summarizing emails, drafting replies, and allowing speech-to-text composition, resulting in higher engagement and faster workflows.

Healthify, India’s largest health platform, uses OpenAI's GPT-4 Vision and Whisper to improve food tracking and health coaching. The integration has increased food tracking by 50% and doubled user engagement with nutrition coaching. Healthify plans to expand to 20 countries and save millions of lives by improving fitness and reversing metabolic diseases globally.

Ironclad uses OpenAI’s tech to power their AI assistant, a contract lifecycle management tool that identifies and redlines contract irregularities. The integration allows legal teams to reduce contract redlining time from 40 minutes to 2 minutes, improving efficiency without replacing human oversight.

Harvey, an AI platform for law and professional services firms, partnered with OpenAI to build a custom-trained case law model. It has enabled its AI to assist with complex legal reasoning, contract review, drafting legal documents, and case law research.

​

Their model has proven to be significantly more accurate and thorough than standard GPT for legal professionals, reducing errors like hallucinations and providing detailed, source-cited responses.

Holiday Extras uses ChatGPT Enterprise across every team, saving over 500 hours weekly. It helps with multilingual marketing copy, improves data fluency for non-technical employees, accelerates engineering productivity, and enhances UI/UX design with a custom GPT. Customer service inquiries are handled 30% by AI, increasing NPS scores.

Lifespan uses GPT-4 to simplify complex surgical consent forms from a college reading level to a 6th grade reading level, reducing word count by 25% and improving patient comprehension. The revised forms were implemented across the Lifespan healthcare system, including intake and chemotherapy consent forms, leading to more accessible medical documentation and better patient outcomes.

Match Group uses ChatGPT Enterprise to improve employee creativity, productivity, and collaboration. Employees use the AI to prototype new products, enhance cross-functional collaboration, run focus groups, boost engineering efficiency, and facilitate knowledge sharing. AI is also used to overcome language barriers between international teams, fostering deeper global collaboration.