AI case study

Streamlining administrative drafting

by
Woolworths
Context

Woolworths, Australia’s leading retailer, has 10,000 administrative employees using the “Help me write” feature across Google Workspace; the feature helps you create drafts and rewrite text easily.

Results
Results not reported in the source
Region
Oceania
Published
April 12, 2024
Agent type
Employee Agents
AI provider
Google
Models/tools
Not disclosed
ICE score
343
The ICE framework in this database provides a quick way to assess the feasibility and potential impact of AI use cases, with higher scores signaling more actionable opportunities.

Impact: Potential benefits to the business.

Confidence: Likelihood of achieving expected results.

Ease: Simplicity of implementation in terms of resources and time.

ICE Score: Calculated by multiplying the component scores.

Note:
Each score is AI-generated based on available data and should be viewed merely as a general guideline for deeper exploration of the use cases.
Impact
7
Confidence
7
Ease
7

42

AI use cases in

Retail & e-commerce

See All

Urban Company

Retail & e-commerce
Use case
Efficient service coordination
Context

Urban Company leveraged generative AI to revolutionize its home services by automating customer support and quality assurance processes. They implemented AI-powered empathetic chatbots, automated photo-based quality checks, and smart decisioning flows using Azure OpenAI services to streamline scheduling and support a distributed workforce. This integration improved operational workflows and enhanced customer interactions across its service platform.

Models/tools

Nykaa

Retail & e-commerce
Code Agents
Quick win
Use case
Faster code releases
Context

Nykaa partnered with Microsoft by integrating GitHub Copilot into their coding workflows to automate repetitive tasks such as code completion and unit test case generation. The solution was implemented by embedding Copilot Chat into their development environment to assist with documentation, code refactoring, and quality assurance, thereby streamlining the entire coding process.

Models/tools

Wayfair

Retail & e-commerce
Use case
Personalized shopping experience
Context

Wayfair, a U.S. ecommerce retailer, uses ChatGPT and OpenAI APIs across the organization, including legal, research, marketing, and customer service. They leverage AI to enhance personalization, enrich product data, optimize supply chains, and modernize legacy systems, improving both customer experience and operational efficiency.

Models/tools
Explore industries

321

companies using

Employee Agents

See All
Use case
Fast content creation
Context

Cox Automotive integrated Claude via Amazon Bedrock into its portfolio by first creating a sandbox environment to evaluate performance metrics and then selecting Claude 3.5 Sonnet for complex tasks and Claude 3.5 Haiku for high-volume content generation. They automated personalized dealer-consumer communications, generated engaging vehicle listing descriptions, and produced SEO-optimized blog posts, while also streamlining internal data governance through automated metadata generation. This integration optimized operational efficiency across marketing and internal data processes.

Models/tools
...
2
Use case
Reduce report writing burden
Context

Quillit integrated Anthropic’s Claude to automate qualitative research tasks by summarizing interview transcripts, generating contextual citations, and threading conversation data into comprehensive reports. They implemented the AI tool into their existing research workflow within three months, streamlining report writing, transcription, and analysis while ensuring data security and high precision.

Models/tools
...
2
Use case
Faster retail transformation
Context

TCS partnered with Google Cloud to integrate advanced AI and generative AI capabilities into retail service offerings. They launched the Google Cloud Gemini Experience Center at their Retail Innovation Lab in Chennai, enabling retail clients to ideate, prototype, and co-develop tailored AI solutions that optimize supply chain, warehouse receiving, customer insights, and content creation. This approach automated processes using tools like Vertex AI Vision for warehouse receiving and leveraged Vertex AI with Gemini 1.5 Pro and speech-to-text to transform service centers.

Models/tools
...
4
Explore agents

263

solutions powered by

Google

See All
Use case
Faster retail transformation
Context

TCS partnered with Google Cloud to integrate advanced AI and generative AI capabilities into retail service offerings. They launched the Google Cloud Gemini Experience Center at their Retail Innovation Lab in Chennai, enabling retail clients to ideate, prototype, and co-develop tailored AI solutions that optimize supply chain, warehouse receiving, customer insights, and content creation. This approach automated processes using tools like Vertex AI Vision for warehouse receiving and leveraged Vertex AI with Gemini 1.5 Pro and speech-to-text to transform service centers.

Models/tools
...
4
Use case
Faster research reports
Context

Deutsche Bank developed DB Lumina, an AI-powered research agent built on Gemini and Vertex AI through a partnership with Google Cloud. The solution automates the creation of financial research reports by rapidly condensing extensive market data—such as converting a 400-page report into a three-page summary—thereby streamlining analysis workflows while maintaining rigorous data privacy standards.

Models/tools
...
2
Use case
Secure on-premises AI
Context

NVIDIA partnered with Google Cloud to enable on-premises agentic AI by integrating Google Gemini models with NVIDIA Blackwell platforms and Confidential Computing, ensuring data sovereignty and regulatory compliance for sensitive enterprise operations. The solution further optimizes AI inference and observability by deploying a GKE Inference Gateway alongside NVIDIA Triton Inference Server, NVIDIA NeMo Guardrails, and NVIDIA Dynamo to enhance secure routing and load balancing for enterprise workloads.

Models/tools
...
7
Explore AI providers

17

AI use cases in

Oceania

See All
Use case
Accelerate creative iteration
Context

Canva integrated Claude for Work into its design, engineering, and product development workflows to enable employees to rapidly prototype designs, generate code, and create polished content without specialized tools. They implemented a multi-vendor AI ecosystem supported by internal training programs, Slack channels for sharing AI successes, and guidance from their internal AI Solutions team, fundamentally transforming creative and collaborative processes across the organization.

Models/tools
...
1
Use case
Limited specialist access
Context

DrumBeat.ai developed an AI-driven diagnostic tool integrated with an ear camera that analyzes digital images of patients’ ears to provide instant identification of abnormalities such as perforated eardrums and signs of chronic otitis media. The system was implemented by training the model on over 10,000 images from 4,000 children across 100 indigenous communities, enabling non-specialists in remote areas to perform assessments and facilitate timely referrals.

Models/tools
...
Use case
Real-time whale detection
Context

The University of Sydney uses Claude Opus from Anthropic to analyze vast amounts of acoustic data in real time for whale conservation. By transforming underwater sound recordings into spectrograms and using Claude's advanced visual recognition capabilities, they achieved 89.4% accuracy in detecting minke whales, compared to 76.5% with traditional methods. This real-time analysis replaces manual processes that took weeks, allowing conservation teams to act when and where it matters most.

Models/tools
...
1
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Thoughts & ideas