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500+ battle-tested AI case studies to supercharge your strategy
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Streamlined sales data management
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Sandvik Coromant, a Swedish cutting-edge tooling solutions provider, implemented Microsoft Copilot for Sales to automate sales data entry, email summarization, and meeting recaps. By integrating Copilot into their sales processes, they reduced tedious tasks, allowing sales teams to focus more on customer interactions and develop business daily.
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Account managers save at least 20 minutes per day with AI-generated email summaries; adding an email summary to CRM now takes 10 seconds instead of three minutes; sellers save three minutes per transaction multiple times a day.
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8
AI use cases in
Manufacturing & Construction
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Eaton, a global power management company, adopted Microsoft 365 Copilot to automate the creation of 1,000 standard operating procedures (SOPs) and improve data access across teams. Copilot helps teams work more efficiently, focus on strategic tasks, and facilitate smooth onboarding.
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Legrand, a global leader in electrical and digital building infrastructures, co-developed AI-powered tools Gaia and Elia using Azure OpenAI Service to streamline product data management and improve customer support. Gaia helps generate accurate, localized product descriptions, while Elia is an AI-powered chatbot that provides quick, accurate access to product information.
Siemens AG leveraged Microsoft's Azure OpenAI Service to enhance their Siemens Industrial Copilot, an AI assistant for industrial automation engineering. The Copilot uses generative AI to automate repetitive tasks such as data management, sensor configuration, and reporting, helping engineers focus on complex, value-added work. Over 100 companies are using the Copilot to streamline processes, address labor shortages, and drive innovation. thyssenkrupp Automation Engineering plans to roll out the Copilot globally starting in 2025.
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224
companies using
Employee Agents
Orange uses Anthropic's Claude to automate manga translation, combining translation agent models with inpainting technology and direct image input to handle visual elements, streamlining localization and allowing translators to focus on nuance.
Uber uses OpenAI's ChatGPT Enterprise to enhance customer support by providing AI assistants that offer empathetic and efficient responses, automate investigations, and augment human agent capabilities. The AI also helps personalize and optimize interactions across their multi-sided platform.
Amazon uses Claude to power their AI-driven customer service assistant, Amazon Q in Connect, which serves agents and end-customers. It provides real-time AI assistance to agents handling complex cases and offers end-customers instant, personalized self-service options.
143
solutions powered by
Microsoft
Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.
Medigold Health, a UK occupational health provider, used Microsoft Azure OpenAI Service to automate medical report generation, reducing the time clinicians spend on paperwork. By integrating Azure OpenAI Service with Azure App Service, Azure Cosmos DB, and Azure SQL Database, they developed an AI application that generates reports from clinicians' consultation notes in about 15 seconds, allowing clinicians to focus more on patient care.
Acentra Health developed MedScribe, a web app that uses Azure OpenAI Service to generate draft letters responding to healthcare service appeals.
105
AI use cases in
Europe
Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.
Medigold Health, a UK occupational health provider, used Microsoft Azure OpenAI Service to automate medical report generation, reducing the time clinicians spend on paperwork. By integrating Azure OpenAI Service with Azure App Service, Azure Cosmos DB, and Azure SQL Database, they developed an AI application that generates reports from clinicians' consultation notes in about 15 seconds, allowing clinicians to focus more on patient care.
Zalando worked with OpenAI to develop the Zalando Assistant, an AI-powered tool powered by GPT-4o mini that provides personalized content recommendations and streamlines product discovery across 25 markets in over 20 languages. They enhanced their evaluation framework with component-specific evaluations and improved few-shot prompting, and migrated from GPT-3.5 to GPT-4o mini for better multilingual and instruction-following capabilities.
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