AI case study

Streamlined documentation for staff

by
Chi Mei Medical Center
Context

Chi Mei Medical Center in Taiwan implemented AI copilots built with Microsoft's Azure OpenAI Service to assist doctors, nurses, pharmacists, and nutritionists in their daily tasks. The copilots summarize patient information from multiple databases into a single interface, automate report generation, and provide personalized patient education materials. This has reduced the time spent on documentation, allowing staff to see more patients and spend more quality time with them.

Results

Pharmacists can see 30 patients a day, up from 15; nurses reduced documentation time from 10-20 minutes to under 5 minutes; preliminary survey showed decreased burnout among nurses.

Results not reported in the source
Industry
Healthcare
Region
Asia
Published
July 12, 2024
Agent type
Employee Agents
AI provider
Microsoft
Models/tools
Not disclosed
ICE score
384
The ICE framework in this database provides a quick way to assess the feasibility and potential impact of AI use cases, with higher scores signaling more actionable opportunities.
‍
Impact: Potential benefits to the business.

‍Confidence: Likelihood of achieving expected results.

‍Ease: Simplicity of implementation in terms of resources and time.

‍ICE Score: Calculated by multiplying the component scores.

Note:
Each score is AI-generated based on available data and should be viewed merely as a general guideline for deeper exploration of the use cases.
Impact
8
Confidence
8
Ease
6

75

AI use cases in

Healthcare

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Ontada

Healthcare
Data Agents
Quick win
Use case
Faster oncology data extraction
Context

Ontada leveraged Microsoft’s Azure OpenAI Service Batch API and Azure AI Foundry to build its ON.Genuity platform, which processes 150 million unstructured oncology documents to automatically extract nearly 100 critical data elements across 39 cancer types. They integrated the new platform with their structured iKnowMed system using Azure Databricks for data ingestion and Azure Document Intelligence for text extraction, transforming manual chart review processes into an automated workflow that supports clinical decision-making and life science product development.

DrumBeat.ai

Healthcare
Use case
Limited specialist access
Context

DrumBeat.ai developed an AI-driven diagnostic tool integrated with an ear camera that analyzes digital images of patients’ ears to provide instant identification of abnormalities such as perforated eardrums and signs of chronic otitis media. The system was implemented by training the model on over 10,000 images from 4,000 children across 100 indigenous communities, enabling non-specialists in remote areas to perform assessments and facilitate timely referrals.

Models/tools
No items found.
...

Dynamic Health Systems

Healthcare
Use case
Lower clinical workload
Context

Dynamic Health Systems built its VitruCare365® platform on Microsoft Cloud for Healthcare by integrating Microsoft Azure, FHIR, Dynamics 365, and Azure OpenAI Service to deliver personalized patient apps and AI-powered chatbots. They deployed a retrieval augmented generation technique with custom RAG Flag technology and integrated the solution within Microsoft 365 for telemedicine consultations, appointment scheduling, and motivational care planning. This comprehensive integration automated patient engagement and care plan management, streamlining clinical workflows.

Explore industries

295

companies using

Employee Agents

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Use case
Building learning tools and making content
Context

Super Teacher integrated Anthropic's Claude to generate initial code for interactive educational tools and draft lesson plans for subjects ranging from pre-K to 5th grade. They embedded the AI into both software development and content creation workflows with mandatory human review to ensure safety and quality standards. This integration streamlined operational processes, enabling engineering and content teams to focus on higher-level development and creative enhancements.

Models/tools
...
1
Use case
Fast registration & safety
Context

704 Apps implemented an AI solution using Vertex AI and Gemini 1.5 Pro to automate and accelerate driver identity verification and safety monitoring. They integrated these AI models into their existing cloud infrastructure built on Firebase and Google Kubernetes Engine, centralizing real-time data for document validation and audio sentiment analysis. The system alerts the central monitoring team when risk-related language is detected, streamlining operational decision-making and enhancing security.

Models/tools
...
2
Use case
Efficient data handling
Context

LY Corporation leveraged OpenAI’s API to integrate advanced generative AI into its flagship services, including a GPT‑4o-powered LINE AI Assistant and GPT‑4 enhancements in Yahoo! JAPAN Search for summarizing reviews and generating travel plans. They also deployed SeekAI, an in-house productivity tool using RAG to rapidly retrieve information from internal documentation, streamlining employee inquiries and operations.

Models/tools
...
2
Explore agents

226

solutions powered by

Microsoft

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Use case
Multilingual reading difficulties
Context

The school deployed Microsoft Reading Progress and Microsoft Immersive Reader, two AI-powered apps integrated within Microsoft Teams, to support individualized learning. The tools record reading sessions, provide real-time feedback on pronunciation and errors, and translate texts to enable comprehension across multiple languages. This setup streamlines classroom instruction, personalizes student learning, and reduces teacher workload.

Models/tools
...
2
Use case
Faster customer issue resolution
Context

Vodafone uses Azure OpenAI Service, Azure AI Foundry, Microsoft Copilot, and Azure AI Search to enhance their virtual assistant TOBi and develop SuperAgent to assist customer service agents. TOBi uses conversational AI to handle customer inquiries, while SuperAgent helps agents solve complex problems faster.

Models/tools
...
4
Use case
Faster oncology data extraction
Context

Ontada leveraged Microsoft’s Azure OpenAI Service Batch API and Azure AI Foundry to build its ON.Genuity platform, which processes 150 million unstructured oncology documents to automatically extract nearly 100 critical data elements across 39 cancer types. They integrated the new platform with their structured iKnowMed system using Azure Databricks for data ingestion and Azure Document Intelligence for text extraction, transforming manual chart review processes into an automated workflow that supports clinical decision-making and life science product development.

Models/tools
...
4
Explore AI providers

59

AI use cases in

Asia

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Use case
Efficient data handling
Context

LY Corporation leveraged OpenAI’s API to integrate advanced generative AI into its flagship services, including a GPT‑4o-powered LINE AI Assistant and GPT‑4 enhancements in Yahoo! JAPAN Search for summarizing reviews and generating travel plans. They also deployed SeekAI, an in-house productivity tool using RAG to rapidly retrieve information from internal documentation, streamlining employee inquiries and operations.

Models/tools
...
2
Use case
AI integration on mobile
Context

OPPO integrated Google Cloud’s Vertex AI, AutoML, and Gemini large language model into its mobile devices to automate user feedback analysis, power AI Recording Summary features, and enable AI Toolbox functionalities such as AI Writer and AI Reply. They re-engineered their hardware platform, operating system, and third-party ecosystem to embed AI agents that optimize power consumption and reduce computing latency, streamlining mobile development workflows and enhancing user experience.

Models/tools
...
4
Use case
Rapid, culturally-aware support
Context

SK Telecom integrated Anthropic's Claude on the Amazon Bedrock platform to power both in-call assist and post-call processing solutions. They implemented a custom in-house RAG model combined with real-time document search and automated summarization, classification, and sentiment analysis to augment call center operations and support culturally nuanced customer interactions.

Models/tools
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2
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Thoughts & ideas