120 managers manually pieced together context across 20 offices. AI now generates instant briefings for churn risks and handovers.
A global customer success operations team supporting 120 managers across 20 international offices.
Fragmented data and knowledge silos prevented the standardization of communication across time zones. Managers spent excessive time manually...
“In our Global CS Operations team, supporting 120 CSMs across 20 locations, standardizing communication and consolidating fragmented data were our biggest challenges. Gong AI now ensures every CSM has the same high-quality briefing process. It saves them time and helps them focus on growing accounts.”
Marketing attribution and data analytics platform for mobile and web apps.
Gong is a sales enablement platform that leverages AI to provide actionable insights from sales conversations, enhancing sales performance and strategy.
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