How AI + customer service works
for 397 companies

We monitor how businesses get results with AI, so you don't have to guess what's worth implementing.

Real-world implementations from

AT&T logoA
AT&TInternal employee assistants
Lyft logoL
LyftCustomer support
Siemens logoS
SiemensWebsite search
Hertz logoH
HertzCustomer support
Lenovo logoL
LenovoCustomer support
AT&T logoA
AT&TInternal employee assistants
Lyft logoL
LyftCustomer support
Siemens logoS
SiemensWebsite search
Hertz logoH
HertzCustomer support
Lenovo logoL
LenovoCustomer support
Try:,,
Showing 9 of 397 case studies
TravelPerk logoT

TravelPerk

Travel & Tourism

Customer support

Updates scattered across Slack overwhelmed 1,000+ agents. Now, custom AI recognizes their platform to surface precise answers.

via getguru.com
Published 2 days ago
SimplePractice logoS

SimplePractice

Software & Platforms|Mid-size

Customer support

Help articles left practitioners digging for urgent answers. Now, a compliant AI handles routine queries, freeing human specialists.

85%Deflection Rate
via decagon.ai
Published 5 days ago
Woodside Collection logoW

Woodside Collection

Travel & Tourism|Mid-size

Customer support

Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.

4.5/5CSAT Score
via sierra.ai
Published 5 days ago
Agibank logoA

Agibank

Financial Services|Enterprise

Customer support

A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.

80%Deflection Rate
via salesforce.com
Published 6 days ago
Riverty logoR

Riverty

Financial Services|Mid-size

Customer service

Scattered data slowed reps handling 150K monthly interactions. AI drafts replies and summarizes cases so teams focus on conversations.

20%Deflection Improvement
via microsoft.com
Published 6 days ago
HCLTech logoH

HCLTech

Technology|Enterprise

Customer support

Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.

10%Handling Time Reduction
via aws.amazon.com
Published Apr 18, 2026