AI case study

PearsonAutomated customer support

Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.

Published|4 months ago

Key results

Faster Onboarding
50%
Case Deflection
40%

Result highlights

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The story

Context

A global education provider serving customers in nearly 200 countries manages tens of thousands of complex inquiries annually while integrating data from multiple recent acquisitions.

Challenge

Routine inquiries involved complex manual steps across disconnected systems, from identity verification to account lookups. Rapid growth through...

Solution
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Quotes

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The company

Educational materials, assessment services, and digital learning platforms.

IndustryEducation & Training
LocationLondon, ENG, United Kingdom
Employees10K-50K
Founded1844

The AI provider

AI-powered CRM platform for sales, service, marketing, and commerce teams.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees50K-100K
Founded1999

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