AI case study

CallRailCall analysis and summarization

Manual reviews bottlenecked insights. Now, models transcribe and score calls to trigger automated follow-ups.

Published|10 months ago

Key results

Lead Qual. Time Reduction
60%
Review Time Reduction
50%
Accuracy Improvement
up to 23%

Result highlights

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The story

Context

A lead intelligence platform provides analytics and call tracking tools to help businesses optimize their marketing spend and customer acquisition strategies.

Challenge

Customers faced significant delays manually reviewing phone conversations to extract marketing insights. The engineering team needed a scalable...

Solution
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Scope & timeline

  • 2x customer adoption of Conversation Intelligence

The company

CallRail logo

CallRail

callrail.com

Call tracking and marketing analytics platform for lead attribution and management.

IndustrySoftware & Platforms
LocationAtlanta, GA, USA
Employees251-1K
Founded2011

The AI provider

AI models for speech-to-text transcription and audio intelligence.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2017

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