Online buyers lacked in-store expertise. AI now scans manuals to answer technical questions instantly.
A consumer electronics retailer offering a comprehensive portfolio of technology products, appliances, and services sought to replicate the personalized guidance of in-store associates for online shoppers.
Online interfaces lacked the human touch of expert associates, making it difficult for customers to find thoughtful gifts or understand complex...
“We are trying to bring the in-store experience into our customers' homes. AI helps us bring humanity to an online interface in a conversational way that people can trust.”
Retailer of consumer electronics, home appliances, and related technology services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
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