PepsiCo
Retailer support
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
- Expected AI rollout to 100+ contact centers
- Projected development of ~20 future AI use cases
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
A Brazilian cosmetics giant relies on a vast direct sales network of consultants to connect with millions of customers across multiple countries.
Critical engagement metrics were scattered across legacy systems, forcing analysts to manually query sources and merge data in Excel. This process...
“Databricks helped us transform from manual reporting to automated, GenAI-powered insights. What once took weeks now takes days — giving us the speed to act and improve results across our global CRM network.”
Manufacturer and retailer of sustainable, vegan beauty and personal care products.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Manual ad production took months. Now, teams use AI to predict performance and generate creative in just 5 days.
Producers manually matched timestamps. Now, teams edit transcripts directly, and AI generates social clips without video skills.